[Resolved]  Yatra.com — Altering flight and flight departure time of my booked ticket by yatra.com

Sir,
Yesterday on 28 May I booked a flight ticket from yatra.com, yatra ref no. [protected] which after payment showed as nonconfirmed; while the flight details were Indigo 6E-307 from Delhi to Hyderabad scheduled for departure at 8:35pm on 28 May. Mr. Manoj called from yatra.com asking whether to confirm the flight that I had booked. I agreed for confirming it and then he provided the confirmed booking airline PNR no as NGGZDD. In the evening when I was at airport to catch the flight the Indigo staff informed me that the ticket that i was carrying it's flight had already gone as it was scheduled for departure at 5:00pm. I couldn't believe that after spending Rs. 12,692. I was forbid to travel and I missed my interview at hyderabad all because of the person Mr. Manoj who confirmed my flight; actually changed the flight to Indigo 6E-309 which was scheduled for 5pm on his own decision without informing me or asking me to do so. What he asked me was whether to confirm the flight which was unconfimed at the time of booking, so I obviously agreed and noted the generated airline PNR number as NGGZDD. I do not understand how a responsible employer of yatra.com can in the name of “confirming the airline PNR” change the flight number and that too which is scheduled for a different time (that too scheduled to depart earlier (3 and half hours) in this case) without giving me its knowledge and getting my permission to do so. Later I came to know that the booking amount has also been changed without my knowledge or permission to Rs.13,257. So I request you to kindly refund me the whole amount which I had spent for booking i.e, Rs.13,257. Also the fare of cab to go to airport and back home Rs.1000 which all went in vain because I couldn’t travel because of the mistake from the end of Yatra.com. Also I request to give me compensation for missing my interview because of Yatra.com