[Resolved]  Yatra.com — No tickets issued but my card is still charged

Yatra.com have charged my credit card but have not issued any tickets or refunded me.

They promised to get back to me firstly within 24 hours and after 24 hours, they later changed it to 48 hours. That was a week ago.

I still ahve not heard back from them.

How do I escalate and how do I report this mal-practice.

regards
Avinash Sarapali