[Resolved] Yatra.com — Late night-early morning call | |
I am planning to fly to India on 03rd October 2010 and returning to US on 03 Nov 2010. I am not able to book online on yatra.com as it does not allow me to enter my middle name on its website. Hence I called and spoke with Santosh Gupta in the customer service team. She quoted me a price and locked the price for me. On the night between 02 September 2010 and 03 September 2010 at 03:30 in the morning, I got a call from Santosh. It was very late in the night and everyone in the house panicked as we expected something bad had happened in India. Calling so late in the night was not acceptable and the yatra.com team is not willing to do anything in this regard. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Customer,
We apologise for the inconvenience faced by you. As a company, we do keep the customer’s convenience in mind when we reach out to them regarding their booking, and regret the fact that you received a call at such an inconvenient hour.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
We apologise for the inconvenience faced by you. As a company, we do keep the customer’s convenience in mind when we reach out to them regarding their booking, and regret the fact that you received a call at such an inconvenient hour.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you at the earliest. Thank you for your patience. For immediate support, please call[protected]
Thanks,
YatraCare