[Resolved]  Yatra.com — False promise about Discount Voucher

Pathetic Experience with Yatra.com

I got a call from Alka of Yatra.com on 26th nov.2011. She informed me that against payment of Rs.6617/- i will be given benefit of Rs. 28000/- consisting of 4 discount vocher of Rs.3500/- , 4 discount voucher of 1000/-, 4 discount voucher of Rs.500 besides other benefits.
I asked her to call me in evening. Although i generally dont believe in offers over fone of this nature but as i was planning to visit north east india on 10th dec so thought to give it a try.

In evening i got a call again and on my insistence she showed me promotional offer on their site yatra.com.
Discount voucher offer looked to me attractive but the moment i statrted reading terms and condition she told me that
terms and conditions are old and will confuse me. Then i told her i need some time to understand and call me again tommorow.

I again got a call from Alka around 12.27 on 27th nov. I told her that Rs.3500/- Discount vouchers are Holiday Discount Vouchers so these are of no use to me as i ll hv to tk complete holiday package from u. She again insisted me that i can use that voucher against my just Hotel bills and not required to go for whole package.

I was recording whole conversation on my mobile phone and informed the same to make me ny committment.Again
i asked If i stay in Guwahati for 2 nights costing Rs.2000/- per night in hotel. Will i be able to adjust my discount voucher of Rs.3500/- against hotel bill of Rs. 4000/- she said yes. again i asked then next i ll stay in shillong for two night with total hotel bill of Rs.4000/-, Will i b able to adjust another discount voucher of Rs.3500/-
She again told yes. Like wise she kept making false promises.
After that at the time of redemption of voucher i was shown true terms and condition which were my apprehensions but sales team of yatra.com rejected my apprehension by making false claim.

Then again i approached their Escalation team but of no use.

Can anyone guide me how to handle it.

Whole conversation is recorded in my mobile.,