[Resolved]  Yatra.com — REFUND FOR CANCELLATION

I have booked a ticket vide reference [protected]. The second sector of the booking (Trivandru - Delhi) was cancelled on 24the Dec. This was done with the help of customer care executive Mr.VIKAS. The cancellation fee is Rs.250 thro' web site & Rs.300 thro phone Since there was a problem with the website in cancellation he helped me to do it for Rs.250.
Booking price was 5484/- . After cancellation charges of Rs.1000/- I have to get a refund of Rs.4484/-. As per his instructions Yatra Payment gateway was opened and I paid Rs.1000/- as cancellation charges. Thus I have paid a total of Rs.6484/- (5484 at the time of booking & 1000 at the time of cancellation). I see that a refund of Rs.4384 is refunded to my credit card account.
In fact, I should get Rs.5484/- as refund credit since I have paid the cancellation charges of Rs.1000 separately on 24the Dec As per instructions of the customer care executive, Yatra Payment gateway was opened and I paid Rs.1000/- as cancellation charges.
On talking to the customer care senior today he said the at an additional Rs.50 would also be deducted as the cancellation was done over phone
THIS IS A CLEAR CHEATING BY THE CUSTOMER CARE REPRESENTATIVE VIKAS WHO PROMISED ME TO SAVE THAT RS.50.
THE ATTITUDE OF THE SENIOR IS VERY HAUGHTY.
YATRA CHEATS YOU TO MAKE MONEY.