[Resolved]  Yatra.com — Absolutely terrible experience

This was the first time I tried yatra.com and sure it will be my and my organisations last time. Till date we were booking on another travel agent portal and were extremely happy. Don't know what got us on this site. We booked the tickets but the when we had to change it no one from yatra.com could assist us. Today 8/1/12, their entire system was down. They didn't even have a backup plan to keep their systems up. The customer service kept telling us to call after 1 hour. We'd call after1 hour with30 mins waiting to connect to the customer care and get the same answer that the system is down. Eventually we called the airline directly and they said we can't change the booking as its booked via yatra.com. They advised us to pay the penalty and reissue a ticket via their phone booking. For verification services they asked us for ticket no. Which is nowhere mentioned on the yatra ticket that we print, so again started the hassle of calling yatra and getting the ticket no. After 30 mins. By then the airline office was closed.

2 absolutely strong suggestions after my experience:
1. Booking an airline ticket?? never trust yatra.com.. Book directly with the airline for better service or any other travel agent portal
2. Yatra.com to change its tag line to "create unhappy travellers"