[Resolved] Yatra.com — FREE GIFT-NOT DELIVERED | |||
YATRA BOOKING2 REFERENCE NOS- ARE 6HEOCX and 6FW686 I had booked 2 International Return tickets from Delhi to Sydney in the month of November 2010 from Yatra.com. The tickets were booked in my and my wifes name for two different airlines for two different dates They had an offer for a FREE SPICE MOBILE HANDSET with each booking done . After the booking was made I was sent 2 online forms to fill the address for dispatching the 2 mobile sets. I duly filled both the forms and sent them to Yatra.com that very day. After numerous phone calls in the month of Jan 2011 we got only 1 mobile handset. But still we have not yet received the second mobile set. I contacted the yatra.com and they gave all false promises . Each time I was assured that the mobile will be reaching me soon. and each time a new date was given to me.I have all the numerous mail communications done with them . Still I have not received the mobile set. They have harrased me for last two months even after so many requests from my side. Please pursue the matter at the earliest. Thanking you. Rajesh Bhatnagar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Hi Rajesh,
We sincerely regret the inconvenience this may have caused. As per the T&C "A Free Spice Mobile will be dispatched for a confirmed International return air booking on Yatra.com". Under the above booking reference you are eligible for one phone which we have dispatched to you. For further details on the offer please visit http://www.yatra.com/cheap-flights/free-mobile-offer.html . We hope this helps resolve your query.
Best Regards
Team Yatra.com
We sincerely regret the inconvenience this may have caused. As per the T&C "A Free Spice Mobile will be dispatched for a confirmed International return air booking on Yatra.com". Under the above booking reference you are eligible for one phone which we have dispatched to you. For further details on the offer please visit http://www.yatra.com/cheap-flights/free-mobile-offer.html . We hope this helps resolve your query.
Best Regards
Team Yatra.com
I think it is quite sad to know that Yatra.com serves its customer in such a bad fashion and the customer has to undergo many harassments and troubles for getting the free gift as promised while booking international tickets.I would like to request the concerned department of Yatra.com to immediately give the 2nd phone to the customer as then it can spoil the image of Yatra.com, leading to legal court cases and moreover it is not a good customer service.I was thinking to book my tickets with Yatra.com but after hearing these sorts of complaints from other customers, I think I would rather book from other reputed travel organisation.Sorry to say Yatra.com, you have lost my faith.
Hey Saurabh,
Thanks for taking time out for the feedback. We are processing the query to dispatch the second free mobile to the customer under booking reference OTQRJVZ. Unfortunately, we would not be able to oblige this request, and we deny all the allegations. The T&Cs of our 'Free Mobile phone on Return International Air booking' offer clearly state that on One Confirmed International Return Air Booking, A Free Mobile Phone would be dispatched. These Terms and Conditions are clearly disclosed to all customers at the time of purchase of the tickets, and were disclosed to the customer as well. Suffice it to know that hundreds of customers have utilised this offer with due conformity with the Terms and Conditions. Further, you can yourself check the Terms and Conditions of this offer at: http://www.yatra.com/cheap-flights/free-mobile-offer.html. We value your business & assure you of our best services at all times.
Thanks and regards,
Team Yatra.com
Thanks for taking time out for the feedback. We are processing the query to dispatch the second free mobile to the customer under booking reference OTQRJVZ. Unfortunately, we would not be able to oblige this request, and we deny all the allegations. The T&Cs of our 'Free Mobile phone on Return International Air booking' offer clearly state that on One Confirmed International Return Air Booking, A Free Mobile Phone would be dispatched. These Terms and Conditions are clearly disclosed to all customers at the time of purchase of the tickets, and were disclosed to the customer as well. Suffice it to know that hundreds of customers have utilised this offer with due conformity with the Terms and Conditions. Further, you can yourself check the Terms and Conditions of this offer at: http://www.yatra.com/cheap-flights/free-mobile-offer.html. We value your business & assure you of our best services at all times.
Thanks and regards,
Team Yatra.com
Hello,
I am sure the person concerned has clearly stated that they booked two different International tickets with different flight details and different departure and arrival dates.So as per the T& C of the offer, still the customer is supposed to get 2 mobile handsets as they have not booked 2 return tickets under the same booking reference number with same departure dates .So I hope you process the dispatch of the second free mobile to the customer immediately.Thanks.
I am sure the person concerned has clearly stated that they booked two different International tickets with different flight details and different departure and arrival dates.So as per the T& C of the offer, still the customer is supposed to get 2 mobile handsets as they have not booked 2 return tickets under the same booking reference number with same departure dates .So I hope you process the dispatch of the second free mobile to the customer immediately.Thanks.
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We are sorry for the inconvenience this may have caused you, but please know that you have no cause for worry since we are here now and have noted your ref no.
We will look into it and provide a solution ASAP.
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Team Yatra.com