THIS is in reference to tickets book through yatra.com follow is the flight detials
Yatra Reference Number 01031120665 .
Yatra Reference Number 01031121236 .
Yatra Reference Number 01031121532
MY concern regarding refund are
yatra is claiming that as this tickets are booked under free flight offer which offers us base fare reduction in indigo airlines
is not refundable, non changable, and non canceble
i agreed to the norms of yatra.com and i duly respect them
let me hear the few answers from your side
1. first of all my interface with yatra is internet site called www.yatra.com, i had booked the tickets throgh it and cancelled through
it. on cancellation screen its clearly shown to me the amount i am eligible for refund, its ammounting to base fare reduction and cancellation charges applicable.
on this confirmation i cancelled the tickets. if anybody on this earth is saying that is a default interface and our software dont
understand the free tickets rule then its a voilation of internet money transaction protocol. when i press on my net banking account confirmation that i am
transfering this ammount to yatra.com its not a default interface. bank will deduct the money from my account for sure.
Pls respect the financial transaction protocol, it had taken years to develop it.
The interface SHOWS ME VERY CLERALY the calcumated amount that will get refund. after reading that i clicked to proceed.
after i click on confirm after a while i get mail that your money cannot be refunded.
When i called to customer care they told me that this ticktet is under offer so monet cannot be refunded
Please expain me following thigs:
Why this information is not displayed on the interface where i cancelled the tickets.
That page has information that i have done a free ticket because it gave me the amount deducted for promotional code,
if that information is given that time only the page would have give me that amount refund will be ZERO, but it gave me some figure after deductiog amounst like
200 yatra charges
600 airline cancellation charrge
600 promational code deduction.
Now i called yatra atleast 3 times expalning them , each time some diffrent reprensatitive will attend the call and i am expaling them all this things and they will tell they will revert back to me .
This is case of fraud as on time of bolling u will give me all terms n condition but in same yatra in time of cancellation it was given me amount that will be refunded . ITs a same yatra site then u should have give me amount zero in that interface , this is a fraud information given to me.
As i thought as this is also interface by yatra they are giving privelegde to customes who cancle through yatra, coz according to me in any financail transcation will not give me wrong calculation of money. THIS IS TOTALLY A FRAUD DONE.
2. secondly its yatra terms and condition that my number will not be shared with any body other than yatra. then why the indigo which
i assume is third party in all this transaction had called me about cancellation of flight. i want to know the reasons why yatra had
not taken care of informing me, via email or phone number about flight cancellation details, why i had been informed via third party. and
why this third party had reschudule the flight which is non changable, as per your terms and condition
3. thirdly as per your so called terms and condition the tickets booked under free flight offer are non changable and non cancellable and
thus non refundable. as this flight is non changable then via the third party called indigo airlines change the flight schedule.
this flight cannot be changable in any case as per your terms and condition.
if yatra is the sole authority to govern the flight regulation according to civil aviation rules proposed by govt. of india. Then
i request you to give me compensation
As per my knowledge any web interface should work according to industry protocols, its a total violation of norms if on web interface you
show some thing and on mail and on call you say another thing.
Pls let me know your concerns,