non refund of money against Unconfirmed Air Ticket
On 03.10.2011 on around 6.30 AM we tried to book e-ticket through YATRA ONLINE for 7 passengers (including one child) from Guwahati to Kolkata on the Spicejet Flight SG-874, using SBI Credit Card. Unfortunately, an amount of Rs.23033/- was deducted from the above Credit Card and e-ticket was not generated showing some technical error.
We immediately telephone and somebody namely Mr Bikash Singh from YATRA told me to send the Credit Card Statement to them. It may be noted that monthly statement of the above Credit Card is generated on 17th of every month. Hence, we sent the same on 18.10.2011.
Subsequently, we received one email dated 18.10.2011 from your end, apologizing for the inconvenience and informing us that due to some technical error our booking was not confirmed and transaction has been failed.
Now after several reminders we are become helpless for getting a positive response from YATRA online. Hence, we earnestly request your goodself to look into the matter and help us to get the amount refunded.
We are attaching herewith one email, dated 28.11.2011 from YATRA for your reference.
Thanks & Regards,