[Resolved]  Yatra.com — Airline ticket booking and cancellation

Address:

Maharashtra

I had booked tickets from yantra.com on the 6th of February 2012 from Mumbai-udaipur-Mumbai. They debited my account for both the journeys. However, they failed to book my Mumbai-Udaipur ticket and hence I could not travel to udaipur and naturally therefore there was no reason for me to have the return ticket back from udaipur to Mumbai.

Inspire of the fact that they could arrange for my travel and the cancellation of booking was purely on their part I was told that Rs.800 would be deducted as 'cancellation charge' when infant the cancellation was from their end.

This is nothing but an easy way to deny passengers their tickets and also deduct charges by cheating. If they are unable to book tickets they should not accept the booking in the first place.

Such pathetic treatment to consumers under the light of their 'customer is king' motto.

If you could look into the same.

Yantra booking Id no - [protected]
Passenger name - Saroj Mutha
Travel - Mumbai Udaipur (5 Feb)
Return - udaipur Mumbai (6 Feb)


Thanks.