Yatra.com — did not get the refund of Rs.7200

Address:Meghalaya

Dear sir, I am Pravesh Meshram from Nagpur
I am completely cheated by Shiftthoughts-Yatra.com
Certain special terms are never informed which are printed on the overleaf of Vouchers:

One can use only one voucher of Rs.500.00 per booking of a return flight (which means actually 2 flights). Discount is applicable on basic fare only and not on the total fare. Normally Basic fares these days are in the range of 200/300 only.

This means Yatra.com have systematically planned to fool people by telling them about great discounts – which in reality is complete eyewash.
Dear sir,i have given Rs.7200 and got benifts of Rs.200,isn't it compete cheating?

I feel this should be brought to the notice of people. I am sure that there must be A Law that “no customer can be forced to accept the terms just by informing him telephonically” – there must be written document with terms which should be signed by a consumer
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Yatra.com — Fare - not Refunded

Dear Sir,

I have booked a train ticket through Yatra.com on 18/07/2009. The Ticket has not processed but the fare has been deducted from my acount. Still Ihave not received the payment and there is no information from yatra for the same.
Still in my booking account, it is showing that the fare will be refunded to your account.
Kindly go through attachment of my booking screen shot.
I request you to take necessery action on this matter.

Regards,
Tanmoy Biswas
Dear Mr. Biswas,

Apologize for the inconvenience caused to you. We are looking into your issue and will get in touch with you very shortly.

Please feel free to get in touch with us on [protected]@yatra.com should you desire.

Sincerely,

Yatra Care

Yatra.com — fare not refunded

Dear Sir,

I have booked a train ticket through Yatra.com on 29/09/2009. Yatra refence no is AIM38C. The Ticket has not processed but the fare has been deducted from my acount. When i mailed to yatra.com they told me to file TDR, whereas while trying to file tdr it is telling for booked tickets only TDR can be filed.Still I have not received the payment
Still in my booking account, it is showing that the fare will be refunded to your account.

I request you to take necessery action on this matter.
Yatra .com is a cheater company. Not willing to refund the customers money.
Dear Customer,

Thank you for contacting us at Yatra.com.

We apologise for any omission in the terms and conditions provided to you during your conversation with our agent. Our Customer Care Team has been in contact with you regarding this post .We hope they have been able to resolve your concerns now. We believe you have agreed to keep the vouchers & have completely understood the T&C of the offer as communicated by our team.

Looking forward to assist you with your future travel requirements.


Best Regards
Yatra Care
Dear Mr Gopi,
Thank you for contacting us at Yatra.com.
We apologise for the inconvenience faced by you.The refund for your booking |# AIM38C was already processed from our end on 13 OCT 2009. We hope you must have received the same into your account.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Hi Pravesh Meshram,

I have been cheated by them very badly. I don't know even their contact details, can you please send their contact details and company address.

Thanks,
Saikrishna,

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