[Resolved] Yatra.com — Non refund of incomplete air ticket booking | |||
D/Sir, I tried to book on 8/8/2012 an air ticket from yatra.com through SBI internet banking. Confirmation of payment was also made but due to their system problem ticket was not generated and ticket price amounting to Rs. 7596/- was debited in favor of Avenues India Pvt. Ltd. from my account. After series of contact with the concerned customer support of Yatra.com, I got a mail stating the payment was not charged to them. If the the payment was not charged to them nor reverted to my account, then where it lies? Please look into the matter and take necessary action at an earliest. Already 10 days have been passed from the date of making booking effort. You you may mail or contact me if any further feed back is necessary. Thanking you. -Pranab Das Gupta Ph;[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr Gupta,
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We have processed the refund of INR 7596 on 19th Aug for reference no. [protected]. Since the transaction was done through Net Banking, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.
Should you require any further assistance, please call us on[protected] or [protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We have processed the refund of INR 7596 on 19th Aug for reference no. [protected]. Since the transaction was done through Net Banking, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.
Should you require any further assistance, please call us on[protected] or [protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
AIR TICKET BOOKING — AIR TICKET REFUND
SIR,I M BOOKED A AIRLIN TICKET THROUGH INTERNET BANKING REF CCA1DASU806IG48557293 TRANFER TO AC [protected] AVENUES INDIA LIMITED AND DEBITED MY A/C WITH RS 11231.00 AS PER SYSTEM SHOWN TRANSACTION NOT DONE PLESAE TRY AGAIN BUT MY A/C IS DEBITED BUT TICKET NOT GENERETED OR BOOKED SO YOU ARE REQUESTED TO PLEASE REFUND MY MONEY IN MY A/C AS SOON AS POSSIBLE.
REGARDS
ATUL JAIN