[Resolved] Yatra.com — Refund not processed | |||
This is Paul and am writing this with regards to a pathetic situation I faced. I was supposed to travel with my wife and a kid who is 6 month old from Hyderabad to Chennai via Kingfisher Airlines. I booked these tickets 1 month before the date of travel. The printed confirmation of this booking says that the tickets are confirmed. I have the printed copy of the same. While I walked into check-in, I was informed by the airline that only one ticket is confirmed which is for me and the other 2 which are for my wife and my kid are not confirmed. I was asked to contact customer care of Yatra.com and I did the same. After being through so many agents, finally I was informed that I would receive a full refund of the amount I paid and I need to book new tickets. I booked fresh tickets from the airline - tickets are still available from the airline but my tickets which were bought 1 month prior were never confirmed! 2/ 3 minutes before the departure of the airline I have to run with my kid in my hands along with my wife via security check and then to the place where the flight would take-off - thanks to a lady from the airline, we could make it very quickly through the security check. After passing through such an agony, I had to call-up the customer care of yatra.com almost everyday to check the status of the refund, and still I stand in a situation where-in I did not receive even a single penny from yatra.com. Please take immediate action, else I would be deprived to take legal action against the company. Hope you understand the state of mind I reach even if I just hear the word - yatra.com. Details of the ticket: PNR # 485ROA Date of travel: Aug 14, 2010 Paul. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr Paul,
We sincerely apologies for the inconvenience faced by you during the above transaction. The tickets for Daisy & Alex Paul did not get issued due to a technical error. We understand the difficulty faced by you at the airport, more so as you were traveling with a kid, and we really regret the same. We have processed the refund on these tickets, and the credit would have appeared in your account.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
We sincerely apologies for the inconvenience faced by you during the above transaction. The tickets for Daisy & Alex Paul did not get issued due to a technical error. We understand the difficulty faced by you at the airport, more so as you were traveling with a kid, and we really regret the same. We have processed the refund on these tickets, and the credit would have appeared in your account.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]
Thanks,
YatraCare