Yebhi.com

6 Reviews

ranapunit on Oct 11, 2011

Yebhi.com Review

Hello
I buy 2 item from Yebhi.com order number YBH639661 on 5th of October and I was expecting delivery by Monday 10th of October. They ship one item with different carrier on 6th and another one is other cheap courier on 7th . My first thing why they cannot ship both item with same courier as they was doing previously Bluedart .

Yesterday I have received 1 item .and I called customer care for another item. They answer my call after 5 min hold and then one support guy Ashutosh Shrivastva who don’t know English spoke with me with a poor communication to say sorry with everything they don’t know anything else then sorry . He told me yesterday that item will delivery by next 12 hours. After wait 24 hours again I called him and he is telling me lots of thing and when I ask any question or status Ashutosh Srivastva again say sorry and told me in last that wait for 48 hours more and cut my call.

Please check attached order detail also.

This is actual picture of Yebhi.com. Please don’t buy and thing otherwise you need fllow up more with very bad customer care .
Very bad service. I will not try again anything and suggest to other also.

5 Comments

Comments

Oct 12, 2011 by

lokeshc

Dear Punit,

Please ignore the above message due to some typing error.

We apologize for the inconvenience this has caused to you.The delivery time frame is 3-5 working days from the date of dispatch of items from our warehouse. The items are shipped from our warehouse on 6-10-2011 and 7-10-2011 via Aramex and Quantium Normal respectively. Once item is received by you and we have forwarded a message to our courier follow up team to deliver another item as soon as possible.

Thanks and Regards
Lokesh
Yebhi.com

Oct 12, 2011 by

ranapunit

Hello Lokesh,

I like to know that why you are shipping a item in different day with different different courier. Why your customer care is use less. How you think that this is your best service yesterday you or some one from your team call me and told that if you order 4 item then we can ship same courier in on same day. What it make seance ? You won't give service who are buying 2 or one item.

I confirmed that i received the both item now. What the use if post here then only you follow up with courier.

Again your sorry or apologize can not make me happy. I don't like your service and suggest to other also do not buy from yebhi.com.

Regards,
Punit

Oct 12, 2011 by

lokeshc

Dear Punit,

We are really sorry for the inconvenience that has caused to you. We try to dispatch all the items together, and we have dispatch both of your items within 24-48 hours from the date of placing the order. The items are dispatch on the basis of their movement in our warehouse.

Kindly consider this issue as an exception and we are looking forward to serve you better in your future transaction with us.

Thanks and Regards
Lokesh
Yebhi.com

Oct 25, 2011 by

hackerboy

hello,

I had buy a flipper on 18 october. but yet i had not received and i complain to customer care through mail, but not yet any answer. it's 25 october and till now, i had not received.kindly, provide me with proper details.

Thanks,
Anand Singh

Oct 28, 2011 by

Yebhi

Dear Hackerboy,

We would like to inform you that your query stands resolved.

In case you still have any query, feel free to write back to us at escalations@yebhi.com. We would be glad to assist you.

We are always there to solve your queries and provide you the best solution.

Thanks and Regards
Lokesh
Yebhi.com