Yebhi.com — Wrong product Received

Address:

Meghalaya, Meghalaya

I Ordered for a product which looks like a poncho/ Shawl and received a Scarf ( manly looking one ) which looks nothing like in the attached /below picture.

NAME:Farrah Nongkhlaw
Order number :YBH699934
Product code: 5190401
Airway bill number: [protected]
Order Date:Date: 10/20/2011 2:50:08 PM
Date of Receipt of the product: 24-Oct-2011
Payment Mode: Net banking HDFC


Called their customer care on the 24-oct-2011 and was given a blue dart number to call for reverse pick up. When I called they would not pick up the product unless they get a call from yebhi end ,Again called the customer care on the 24-Oct-2011 ,which I was told it will take 96 HRs.No Reverse pick up done till[protected].

i Have been asking for my status in Face book customer service page and was now told it would take 6-7 working days its now been 7 working days and no reverse pick up done.

They would not acknowledge the wrong product was sent to me.