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Yellow Taxi, Hyderabad - No service despite booking

 
4 Reviews
User
  G Y on Feb 4, 2011
I had booked a cab through 'Yellow Taxi' (on 04.02.2011 for 5.45 pm; Booking Id B000331 - a package of 1 hr and 20 kms). I was sent the confirmation message after my booking. But when the cab did not arrive till 6 pm, I called the call center to enquire about the same. On my enquirey, I was told that the cab had 'broken down' on the way. I faced the following problems:
1) Even after confirmation, I did not receive any call from the driver of the cab to check about the address and timing
2) I was not informed about the break down by the company and it was only on my enquiry that I was informed about it
3) No back up car was provided
4) After I complained to the call center, I was sent a message that the booking was 'cancelled' by me (which is totally absurd since they defaulted on the service)
4) Subsequent calls to the center were not taken and disconnected continuously

This is the 3rd time when I have faced such a problem with 'Yellow Taxi'. Once before I was informed that the car got punchured but the driver later told me that they had not passed on the information for the pick-up itself.

I request the concerned authorities to take this into account and do the needful. I was left without any means of transport for taking my son to the doctor.

Regards,
Garima
Complaint comments 3 Comments     Updated:
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Comments

N Feb 23, 2011 by
User
srinivasasrujan  
 
Never believe Yellow Taxi as they cancel our booking without our concern and let us know in last moment.

I booked for cab for 23rd feb 2011 at 5am, my booking was confirmed on 22nd feb 2011 night, and i received a message on 23rd feb 2011 at 4.30am stating that 'Your booking has been canceled'
N Feb 23, 2011 by
User
srinivasasrujan Yellow Taxi, Hyderabad  - India
 

Booking canceled without our concern in last moment - Yellow Cab

Never believe Yellow Taxi as they cancel our booking without our concern and let us know in last moment.

I booked for cab for 23rd feb 2011 at 5am, my booking was confirmed on 22nd feb 2011 night, and i received a message on 23rd feb 2011 at 4.30am stating that 'Your booking has been canceled'
A May 18, 2012 by
User
ambitiousali  
 
Never trust yellow taxi. The service is worst from them. The cabs come late, and u never get notified about the delays. It happened 3 times with me. I will never book a cab from yellow taxi again.

Ali

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    Yellow Taxi, Hyderabad - No service despite booking

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