Yepme Shopping — Fraud and non-Repayment of my money

Address:

Hyderabad, Andhra Pradesh

Hi Sir/Madam,
hope you are doing great,

I (Mohit Bafna) Residing at Balkampet Hyderabad, have placed an order of shoes on 19/04/2013 online for 499 shoes of size No-10( Order number[protected] and when I received the delivery i was surprised it was size -7. I made the payment to courier boy of 499. I raised a complaint online and provided my account details and all for refund. Replacement has taken place on 25/04/2013, and yet my account has not been credited. I sent them several mails and tried their customer care but no satisfactory response. in the process of replacement and refund I have almost spent Rs-100 and more of mental harassment. Till today my amount is not been credited. Today I have sent an email to settle my account and pay me the balance due with them. it's almost 12days and as per Yepme Terms and condition if any consumer doesn’t pay the amount in due time he has to pay the interest at the rate of 18%. I have followed the same statics and sent them an e-mail with the rate of interest of 18%(as per their terms and condition). Total amount due is: 499(Main Balance) 33(Interest at the rate of 18% for 12 Days) 100(Expanses of phone to call customer care) 633(total amount due from Yepme Shopping. (+ Mental harassment and ill treatment towards customer) Please look into the matter and resolve the issue ASAP.
I will be really obliged with your positive Response
.
Thanks and Regards,
Mohit Bafna Jain,
7-1-275, Imperial Residency,
Flat No 203, Balkampet,
Hyderabad-500016.
Mbl: [protected]
Mail: [protected]@gmail.com