Zee TV Hd Set Top Box — HD STB become defective while updating

Address:

Gujarat

Dear sir

This is to draw your attention to possible unfair trade practice.

HD Set Top Box (16 months old) of Dish tv suddenly became defective about 2 weeks back, while it was showing a updating message.

VC NO:[protected], MANISH MEHTA, P-304 INDRAPRASTHA-6, PRAHLADNAGAR, AHMEDABAD, INDIA. 382400

How can a set top become defective while updating automatically by itself ?

Zee dishtv distributor Samantar Sales, & Zee personnel in ahmedabad says the hd box cannot be repaired and it will have to be sent to Zee, who will replace it for Rs 1950 + tax, with a guaranaty of only 30 days..

Now The distributor says that due to a strike in Zee there are no set top boxes available and they will call when replacements arrive !!. Its been 2 weeks, The set top box has not replaced by ZEE, even on a chargeable basis !!!,

it seems to be case of deliberate sabotage by disgruntled employees .

How do we know that we are not the the unwitting consumers o[censored]nhealthy and unfair trade practice by Zee?
kindly help, by finding out how many such cases have been reported in past two weeks!!.

we have paid yearly fees and are not able to utilize their services.

Zee TV should extend service validity by the number of days of no service due to faulty set top box and their inability o t service it.

VC NO[protected]


Manish Mehta
[protected]
P304 Indraprastha-6
Behind Flavours Restaurant
Prahlad Nagar
Ahmedabad 382400