[Resolved]  Zest Mahindra Holidays — Login off application without my consent and fraudulent incurrence of charges on my debit card

Dear sir,

This is with reference to the fraudulent behavior from the members of sales team of Zest Mahindra holidays(Bangalore) "Mr. Sham and Mr. Ashok ". Both of them Visited my office during the month of December 2008 (or end of November 2008) to sell the membership of Zest Mahindra holidays to me, after listening to the concept i told them that my business is related to Tourism services, i am privileged to visit many such locations as a part of the fam tours organized by resorts apart form my frequent traveling patterns and would not be interested in the membership. Both of them insisted that i look at the business perspective of it and asked me to take some time and decide on the matter, at the same time they said they will be able to offer me the membership at a discounted rate and in the back dated scheme (pertinent to the month of October - the membership scheme had already ended by then and it was a limited offer extended to me as mentioned by them) and hence with the intention to tentatively block the offer in my name they insisted that they will need to fill the form with my card details and personal information along with the my signatures. Both of them promised me that they will not log in the applications until i confirm my interest in becoming a member. (i would like to bring to your notice that they took my credit card and entered its details in the form- again they assured me that it was only to tentatively block the back dated membership and they will not login the application without my acceptance).

Approximately after a month or so, i was shocked to see a transaction in my credit card statement dated 31/12/08 (probably the last date for their sale target for the year 2008) for an amount of Rs 6, 750 Charges claimed by Mahindra Holidays and i raised a dispute against it. the Bank has responded with the merchant copy of the statement which has my signatures forged on it (as my card was never swiped nor i had signed on the merchant copy).

Looking at the scenario and the repute of Mahindra holidays and my existing relationship with Club Mahindra as a travel agent, i am requesting you to revert back the money charged to me end the dispute. In view of such fraudulent behaviors i suggest the company takes effective measures and saves its repute, the alternate way of resolving the dispute will be to question the credentials of such mechanisms and company involved in the Media and the Consumer forums.

I request on a swift action in this matter and to advice your sales team not to resort to such fraudulent methods to full fill their sales targets.


With Best Regards,

Hari Krishna N
[protected]
F5 Events and Services Pvt Ltd
#55, 1st floor, Railway parallel road, Kumara park west,
Bangalore :- 560020
www.f5services.com
Ph:[protected]
Fax:[protected]