[Resolved]  Zovi — Poor Quality Differs from the Show product in their Website

Address:

Bankura, West Bengal

I have ordered 3 shirts Order No. 29VBG, dated on 18th September, 2013 from www.zovi.com (Robemall Apparels Private Limited, Sy No. 30, Soukya Road, Kacharkanahalli, Village Hosakote Taluk Bangalore 560067). For the order I have paid rupees 1118.00 via net banking. Before placing the order of 3 shirts, I have talked with ZOVI customer care executive named as “Anjum” via. Chat applet (available in ZOVI website) regarding the payment and cancelation policy for more than 2 times and whatever he told i.e. written in their website, named I have mentioned above. He told order will be delivered within 4-5 days and they are having free delivery and pick up facility for placing the order and for cancelation of any order and if I am not satisfied with the product then full payment will be rolled back to my account from where the payment has been made within 7-8 working days after receiving the product to their warehouse. When I have ordered 3 shirts, I have registered with my mail id and mobile no. and at the time of registration, I have mistakenly mentioned my mail id due to typing error. Now after receiving the order dated on 23th September, 2013, I checked the product and not satisfied with product quality as they have shown in their site. So again I talk to customer care executive named as “Dilip” and he told that if I am not satisfied with the product quality then I can go for cancellation and though I was not able to cancel the order due to error with registered email id and he placed my cancellation dated on 23th September, 2013. Due to typing error in my mail id I neither received order or cancellation invoice. Whenever I have talk to the ZOVI customer care executive or supervisor they told that he is sending the cancellation invoice in my original email id. Till date neither I got my order invoice or cancelation invoice. Now after expiry of 7 days, again I talk to customer care executive and Supervisor (Contact no : [protected]), they told me that they are not having any pick up facility in my area or address that I have mentioned at the time of shipment of the product. Now I am confused what I should do as I want to cancel my order due to worst quality of the product. For buying or placing the order and cancellation of the order, I have lost my more money (rupees 200 more for mail and chat and mobile conversation) as well as harassment I have suffered till date and waiting for solution.