[Resolved]  Zovi.com — Wrong size of shirt delivered

Address:

Mumbai City, Maharashtra

I had ordered a black shirt from Zovi.com with order ID VTJ3T for a price of 350 Rs. on which they had charged me 75 Rs. shipping charge. The size which was delivered was very small and so I had applied for a refund. Zovi is not refunding the shipping charge even though the mistake is on their part. This way Zovi can always deliver a wrong product to a customer and once the customer asks for a refund, they can eat up the shipping charge. The size chart mentioned on the site doesnt explain anything and a normal customer would order by the usual sizes that are commonly available in the market.( e.g 39, 40, 41... for shirts). For example, for a size of 39(M), the size chart displays the image as attached. This image does not explain what do these different figures relate to. Any customer buying a shirt is liable to make a mistake. The customer care was not at all cooperative and didnt communicate clear instructions regarding. There was no proactive communication made by the customer care and the customer himself had to call them. Please look into the issue. Thanks and Regards Anubhav Agrawal [protected](M)