[Resolved]  Acer India Pvt. Ltd — Fraud Case and selling Defective New monitor.

Address:

Mumbai City, Maharashtra

My Name is Newis Gonsalves My Mobile Number is [protected] / [protected]. I have recently purchased Acer 18.5 inch LED Monitor on 01/02/2013 from SOUND SOLUTIONS Pvt. Ltd. MUMBAI(Authorised dealer) of Acer Company ( invoice no. SS/LR/12-13/5690) Model No- V193HQL, S/N- MMLKESS00120213D8A8505.

On 04/02/2013, in the morning after 1 hour monitor has gone blank, than i launched complaint with acer and the complaint no is 99221i than after 4 to 5 days acer field engineer ( vijay ) came to my place and he gave me receipt for the replacement of Monitor than after a week Vijay called me and told me that my replacement Monitor has come but he told me that it is not new it is old and repaired one, i told him this is my new monitor and i should get it new he told me that he dont know anything i should speak to his Head Mr. Amar from service centre than i called up Amar and what he told me that was more shocking he told me that according to his Record i have purchased this Monitor somewhere in March 2012 and this Monitor is come with warranty of 1 year which will end in march 2013 but i have purchased on 01/02/2013 and have the original bill as i said early. than i called Sound Solution and Spoke to Miss Vaishali her Mobile Number is [protected]. she told me not to worry that she will do the replacement with the New Monitor and i will get 3 years warranty from Sound Solution but until now i didnt get Monitor everyday i am calling her she is telling that she will do the needful almost a month now nothing is happening.

On 25 February i called Acer Mumbai Office and Spoke to Miss Shoba her Telephone Number is[protected] she also told me that in their record it shows that i have purchased this Monitor somewhere in march 2012 and she told that i should talk to Sound Solution but they are doing nothing, i understand this is the big fraud done to me. i also tried calling Acer Head Office Bangalore Their
Telephone Number is[protected] , but operator always Picked up the phone and kept me on long hold, i tried all the Way but nothing is happening so i really want your help, Please help me in getting my Monitor replaced.