[Resolved]  Kaunsa.com — defective tablet

Address:

Uttarakhand

Sir,

I had been delievered with 7" android 4 capacitive touch 3D free tab case with keyboard item on 31.12.12 evening from Kaunsa.com online purchase against order ID KA/52290/2QRARCSW. I had tried my best to connect dongle to the tab but could not succeed, While connecting dongle( I ball 3.5 G connect model no. 3.5 GH-72, version3.0.0 ), the screen goes blank with no response. However same is conveyed to vendor telephonically and via e-mail. Further you have assured for reverse pickup of defective item but failed due to denial of Blue dart courier for reverse pickup. After somuch of calls, vendor asked to send it through any courier to their office and same is sent to them through First flight on date 02.02.2013.

Item had been received by kaunsa.com on date 08.02.2013 morning as confirmed by customer care executive. Next day, afternoon, it had been informed by Kaunsa.com that tablet screen is broken and they cannot do anything and discoonected the call.

Today on 22.02.2013, item is being received with screen broken throgh Blue Dart courier and item is not getting switch on.

Hence, it has given me immense mental tension and pain . Therefore I request you to kindly instruct Kaunsa.com online shopping to either provide new tablet or refund the money.

Thanking you

R K CHOUBEY
Mob [protected]
132 KV S/S Colony Kashipur
E mail- [protected]@gmail.com