[Resolved]  Country Club — country vacation cheated with false promises

Address:

Hyderabad, Andhra Pradesh

Hi, I went reliance trends in KPHB Hyderabad and there they asked us to fill a slip for lucky dip, after 3 days we got a call from them and they said that you won a luck dip and please collect your gift dinner set along with 25000 worth trip with in India. we went over there. After entering in to the office room, they offered one feed back form and asked us to fill that..after that one sales staff came and started asking about trips and other personal things..like what all places you visited and where you are staying..dob, , etc. Later slowly they introduced they are from Country Club India staff and they are offering good vacation trips... at the same time they are keep on asking us to switch off our mobiles do not allow to move outside by engaging with some different people. After 1hr40 min long discussion, they assured that they will provide 40% discounts on all airline ticket if we booked 1 month before and accommodations inside India and abroad like US/CANADA/UK..etc. They made an agreement like they will give life time membership 30years / 6 nights 7 days stay per year till 30 years in a holiday spot. It may either outside or inside of India. Car pick up and drop will be free during trip starting from airport to till trip completion and told us that only need to bare diesel fares.They also assured new branch is coming in Manjeera mall near JNTU where we can use GYM and all other facilities for life long. They also promised SPA vouchers and 126 sq yards plot. They said its special offer and valid only for that day. To get all above benefits we need to take membership on same day by paying Rs 1.70 Lacs. They said it can be paid in 18 EMIs. I took the membership using my credit card. After paying amount they gave us agreement but none of the above facilities are mentioned in the agreement when asked they said agreement is from country club for membership you will be getting a kit from country vacation which will contain the holiday vouchers and with all the benefits mentioned above. When i received user id, i logged in and found holiday vouchers for only 3 yrs for 3days/2nights. Immediately called customer care and asked about 30 years holiday vouchers. They replied as per membership you will be getting only 3D/2N for 3 years and all the benefits promised by the staff are trash. Amount was also not converted to EMIs. Went to KPHB branch and asked about the holiday vouchers for 30 years they again said the same thing to wait for 15days for welcome kit and the kit will contain the holiday vouchers.Even after 15days i did not receive any welcome kit or vouchers from country vacation so again i went there and said to give the holiday vouchers for 30 years immediately or cancel the membership.Again he tried to fool me by giving xerox copy of same voucher which is valid for only 1 year and that too i need to Rs 8000/- to redeem that voucher. I blasted at him and asked to cancel my membership and refund the amount. Even then i did not get any positive response from them, then i started to post all this things on their Face book page. This time i got a call from then and they agreed to cancel my membership and refund the money. Its again 2 months they have not refunded my money till now. Gave 8th October as deadline to refund my money. If i don't get my money back by 8th October i am planning to file complaint in consumer court and also planning to give the news to paper and ensure its published,