Country Club India — Appalling Customer Service

Address:	Mumbai City, Maharashtra, 400078
Website:	www.countryclubindia.net

04/11/2016

I called up country club booking on[protected] & received the most pathetic service from your representatives.

I spoke to a girl first who was not able to pull my membership details after giving her my membership number & registered mobile number. She took more than 5 mins & when she couldn’t pull up my details, she hung on me. I called back & spoke to another girl and informed her about my ordeal that the previous rep hung up on me & she was least bothered about that. She said that she is new & didn’t address my concern that even if she is new doesn’t give her the right to hang up on me. No reaction from her (More like I care less)

I then asked her for simple details about booking a one-week vacation in Goa from 15th – 21st Jan 2017; like what was the cost & if an extra person would join what would be the cost. Later I asked her what kind of room will I get & she instead of explaining things to me, she retorted back stating you are a member you should know all these things. This got me infuriated & I asked her why can’t you tell me details, how difficult can it be. She started shouting & yelling and then hung up on me.

I’ve been with country club for over a decade now & this is not how I want to be treated, this is not how customer service is provided. We have spent Lakhs of Rupees and taken this membership and this is the appalling customer service we get. If this is what I’m going to receive, I might as well cancel my membership and go to Club Mahindra. If I do not receive a reply in the next 24 hours, I will take to social media and spread the excellent customer service I received.

The resolution I require is that they hire competent staff & compensate me for the poor customer service provided.

Member Ship # KGL322