[Resolved]  Country Club India — Breach of promise regarding holiday carry-forward

My Country Club membership number is CCKK3V10LB66298. I would like to lodge a formal complaint with regard to the discrepancy between what Country Club promised to me and what I am facing in reality.

When I took up the membership, Country Club Kolkata Marketing team promised me that I can carry forward my holidays for years just by paying the AMC, as long as I consume all 10 holidays within my 10-year membership period. Recently, the Kolkata AMC team promised me the same (in writing and I have the email with me) that I can carry forward all my holidays just by paying AMC for years. All my AMC dues are cleared till date and I always paid on time, if not before time.

Now I did not avail my 2015-16 6N7D holidays, and I will not be able to avail my 2016-17 6N7D holidays either due to personal reasons. I requested Country Club to carry forward both these holidays to at least 2018, as I will not be in India during April 2016 - April 2017 period. However, Country Club is now tellimg me that my 2015-16 holidays cannot be carried forward post 7th January 2017. Since I will be staying abroad till May 2017, this actually means loss of my hard earned money that I invested in Country Club in good faith, and to me, it is a sheer case of breach of promise.

I have been quite pleased with their services and amenities (I have been to their Goa and Bandipur properties) so far, but this incident has completely shattered my trust on Country Club. I have also written to their central customer care team, but they have not resolved the issue so far.

So, it is pretty evident that when they sold their membership, they made false promises -- part of their marketing strategy -- that they cannot live up to now.

I am hoping this forum would help me resolved this issue.