[Resolved]  Country Club India — Country Club & Country Vacations - Cancellation Membership

Address:

Hyderabad, Andhra Pradesh

Dear Sir, I have enrolled for Vacation cum Club offer on 5th July 2014 at one of the sales office at Begumpet, Hyderabad Telangana. Myself and my spouse were invited to collect free holiday gift voucher of 6N&7D vacation within India.( voucher code offered:[protected], for which we were told that we are lucky winner in one of their promotional activity . We have enrolled for an Vacation offer for 5 years with 6N7D per year Blue U12, Which holds the validity till July 2019 for two members. Member Name- V SANTOSH REDDY Member no: CVHYD5CLUB5LB178978Amt - 85, 000/- Welcome mail has opened my eyes and understating about whole offer. And I have immediately got into the action post receiving it. I was informed once you get registered you will get the details online about subscription offer, flight ticket details and free voucher details, but I never got any yet. Kindly find few details which immediately needs your attention and necessary action since this were not part of welcome mail received from you, hence due to such grievances we would like to withdraw the subscriptions, hence it is not affordable benefit to us if we have to pay yearly maintenance charges. 1) We were informed that there is no maintenance fees nor membership fees for vacation or club, it will be only when you opt for more than 2 adult +2 children, you have to pay AMC additionally and your number of days will be deducted as per slab. It was repeatedly asked about no membership and maintenance charges for which we were assured that no more charges, later on meeting the customer representative he clarified that there are no charges for club membership but there are Maintenance charges for vacation. But in the welcome mail I was informed that irrespective of the usage of the vacation I would be charged. How would a customer know how many products you have till the time you done explained in details about all your offers, your representative has offered us what she want to sell. We have no intentions to withdraw the offer after paying it unless it is not affordable and different from what is being told. 2) Initially I was told the transaction would be of24 months EMI with interest free and no processing fee. But the transaction made was for the complete amount which I could realize only after it got debited 80000 from my credit card and also debited 5000from debit card. 3) We are informed that we can use club 365 days anytime and I can book the hotels, no seasonal limits, no grades. But I have received blue card says that it is standard but not a higher category. There is a limits like season/unseason.They have not written anything about grade (blue/red) in the agreement which I suppose to get. You can check agreement. 4) A week’s holiday for a year, so you buy the holiday for 5 years. And each year, whenever we want to book the holiday. And these holiday are promised to be at 3/4/5star resorts/hotels 5) Each day of vacations are saleable with same price if not used. It is not mentioned in the agreement 6) Availed subscription is refundable against cancellation anytime, which doesn`t reflect in agreement 7) Life time free membership to their all the current and forthcoming clubs in India and Abroad. All facilities of country club will be available free for lifetime across the world.Facilties like Gym, Swimming pool, squash court, dance academy for children, library, tennis, table tennis, badminton, pool table, AC party hall and etc.8)Every club which is free for lifetime across the globe, has a beauty parlor and saloon which can be used by the couple and family free once in a month.9)Up to 20% discount while shopping in any mall/shopping center.E.G. big bazaar, central mall etc. – Checked with Big Bazaar and Central Mall, they say, we don’t have any such tie up with Country Vacations.10)We have no details post making payment about commitment, a.6 Lakhs of Insuranceb.Sell and Rent optionsc.Free Vouchersd.Usage of Party halls 5 times in a year and club anytime in a year without any cost..11)We were also informed about taxi hiring process stating we only need to pay for petrol during our 6N stay and cab will be at our services for all days. But agreement says we need to pay cab charges also .12)We were also confirmed that all club amenities and indoor activities can be used without paying any recurring or one time charge till subscription period, we need not to pay any subscription or maintenance charges, this subscription covers everything .like swimming, indoor games etc., . But in agreement we it says we need to pay AMC charges every year whether you use or not.13)We were also committed about regular invitation for all club events will be free till subscription years14)Club property can also used by all the nominees declared at the time of subscription at any of the location within the country.15) However in agreement it was not mentioned with actual price, discounted price of product. Hence, I paid 85000 as actual price and I was not informed of any discount. So, I am eligible for free look period of 10 days.16)what sale manager said during the presentation and what mentioned in the agreement is totally different and the customer basic right to have free look period as per AIRDA guide lines, but your representative has not been informed me anything about “free look”period (in writing or oral) during discussion with him, in connection with this ‘purchase agreement” & without my knowledge they place point no.39 in “covenant of purchaser’. This is illegal & against my free consent.When I hesitated to take up the agreement I was told about the cooling off period (according CODE OF ETHICS by AIRDA) of the agreement which is 10 days from date of payment a grievance should reach to your company with payment details, hence am sending the details to process my refund.Even when you are offering Holiday gift voucher, one of your rule says that offer is not for bachelor and for couple. While you take extra care for all your offers should not be misused why aren`t paying party signature not taken on your agreement.Finally we conclude that, I observed many other clients were called up and being offered the same offer it means that the offer was not limited to same date of 5th July.After all such false promises given by your sales team we would like to cancel my subscription and want a refund.