Country Club India — Country Club Membership upgrade done, but asking for more money now

Address:	560103
Website:	www.countryclubindia.net

Membership details:

1. DT82#982 - Oct 2010 from Country Club Sarjapur Road branch, Bangalore
2. DTB136001 - Dec 2010 Upgraded at Country Club, Bandipur, Karnataka
3. DT82#3404 - Dec 2014 Membership renewed at Country Club Sarjapura Road Branch, Bangalore (Membership No: CVBG1CLUB5LB191220)

Name: Rupesh Kokal

I am still waiting for the membership details. There is no action from the Koramangala Customer Care as of yet.

It has been more than 2 years, since the renewal. And I am also following up with Manoj at the Koramangala Bangalore Customer care since 2 years. But I don't see any update as of yet on the membership. I had given the original membership agreement and membership cards to Manoj 12 months back and he mentioned, that I would receive the renewed membership at the earliest. But till date, I am still waiting.

As per Manoj, I have to pay Rs.25, 000/- more for the membership, for which I have asked him to send an email, but he has not sent any email with the details. As per the sales person (Sundar Reddy), I had to pay only Rs.20, 000/-, which I have already paid at the time or renewal. I would like to know why I am being charged Rs.25, 000/- again for the renewal. It seems the Sales and the Customer Care are having problems into reaching an agreement towards the membership renewal.

Request you to look into this on priority.

I have already sent an email with regards to this from my email address rupesh.[protected]@outlook.com to Central Customer Care email id: [protected]@countryvacationsmail.com

But there is no response or any email directing the bangalore customer care to update me on the membership.

When I check online on my vacation status, it says all are used, I am not even able to avail the bookings on my membership.

Already the membership agreements and the membership cards have been collected/returned to Manoj at Koramangala Bangalore Customer Care.

Also I have sent all these details with the agreement copies and membership details to the central customer care email as well as other customer care email addresses of the Koramangala, Bangalore.

I have been giving multiple calls to the Koramangala Bangalore Customer Care, but they always say that Manoj/Imran are not available. If I get to speak to Manoj, he would say that he will send out an email, but this has been going on for months. Even I don't get any response via emails.

If nothing can be done on the membership, I would like to get a full refund on the same. Why should I go through this mental agony.