[Resolved]  Country Club India — Country Vacation - False sales committment, Cheating and Fraud

Address:

Pune, Maharashtra

Dear Sir/ Madam, I'm writing to notify you that your sales office located at CV 102, Centroil Building, Near Ozone Mall, Parihar Chowk, Aundh, Pune has duped us (Mrs Surbhi Malhotra and Mr Gaurav Malhotra) into signing an agreement of sale for 5yr of vacations against our verbal approval on 3rd Jan, 2015. We had provided verbal approval to buy a trial package of INR 25, 000 for 3 vacations of 6 nights and 7 days each valid for 7 years. There were No annual maintenance charges to be paid until we agree to buy in writing any of your full membership package after taking trial vacations. As a good faith with any other agents selling services such as LIC or credit card agents, we had signed the documents without complete proof reading. Your written agreement with us doesn't talk anything about a trial package that was sold to us verbally but has instead enrolled us in a vacation package for 5 yrs against our will and approval. On examining the agreement in detail later on, I found that it is not in line with our approval and discussion with your sales team. Furthermore, your agents assured me that the amount of INR 25, 000 will be a hold on my credit card which will be automatically converted to interest free EMIs of INR 625 per month. After completing the sale, i insisted on EMIs and they confirmed that their company has taken complete payment and i would need to talk to bank on my own to convert this to EMIs, which was a break of trust right at the beginning. I had also pre-informed your sales team that there should be no overdraft on my credit card if the card doesn't have sufficient balance to pay the hold amount of INR 25, 000 and we will make alternative arrangements. Your sales team informed that they get a balance snapshot on credit card swipe and will not do an overdraft. On examining my account later, I found that your team have made an overdraft on my credit card during your 3 transactions. I visited your branch office on 4th Jan, 2015 (<24 hours of signing agreement) and met with Mr Akash (PRO) to brief him about the case. He completely denied any knowledge of a trial package and refused any membership cancellation or refund. All calls to your pune customer care office[protected] and hyderabad head office ([protected]) had similar replies. This is a complete breach of trust and clear case of fraud. Since your agreement of membership doesn't comply to our (Mrs Surbhi Malhotra and Mr. Gaurav Malhotra) free will and approval, our membership and any agreement thereof by Name of Surbhi Malhotra & Gaurav Malhotra with your company Country Club (India) LTD (CCIL) dated 3rd Jan 2015 should be cancelled with immediate effect. All monetary transactions amounting to a total of INR 25000/- should be refunded immediately. Membership number as told to us is CVPU1V5LB191631. I do not claim the accuracy of this membership number as it is provided by your sales team on a piece of paper. I've paid INR 25, 000 to your sales office on 3rd Jan, 2015 as follows: INR 24, 000 by Credit card in 3 transactions of INR 20, 000, INR 3, 000 and INR 1, 000 each in succession. INR 1, 000 by Cash. I've receipts available with me for both the transactions. Please get back to me if you need any more details on this case. I'm hoping an immediate action on my case.