[Resolved] Country Club India — Paid for gym but gym closed | |||
I had taken up membership on 07-12-15 on payment of rs 10000/-, as the gym at pheonix mall is very close to my residence. Hence very timely convenient. The gym was shut on last week of december 2015. If the gym is to be shut down, why was the membership even accepted in the first place?? It is surprising that there was no communication prior to the closure of this facility to the members in advance. I personally feel that before such decision was taken, members must be taken in confidence well in advance. I requested to refund rs 10000/- peacefully as this amount is not huge for a reputed club like them. The club responded by stating to use gym at ghatkopar or juhu. But as it is far and there is too much traffic and time constraint it is not possible to use the gym at ghatkopar or juhu. Since phoenix mall was close to my house i didn’t have to travel much. I had requested to consider refund as i had not used even for a month, they have not co-operated. Hence i am approaching the consumer redressal forum. Regards Akila massawi Was this information helpful? | |||
Complaint marked as Resolved
Country Club India customer support has been notified about the posted complaint. Verified Support Apr 06, 2016 Country Club India Customer Care's response Dear Member,
Good Morning! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number by logging in to the below mentioned portal to resolve your query immediately. Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
For Country Club Membership call us on:[protected]
E-mail Us On : [protected]@countryclubmail.com
For Country Vacations membership call us on:[protected]/67484444
E-mail Us On: [protected]@countryvacationsmail.com
http://reviews.countryvacationsindia.com/
Best Regards,
Response Team
Country Club Hospitality & Holidays
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+91 40 4433 1360 [Hyderabad]
+91 22 4295 2913 [Mumbai]
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6-3-1219/A, Country Club Kool, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
And i had taken membership
I paid 10000 .and gym is closed its been 4 months. No one informed us that gym going to close.
I spoke to costumer care agent and i spoke to the manager . They are just saying that it will open soon .
And still it is closed
So i am requesting u to please help me out.
And i want refund
Membership numbers is. CVGK37FSIY212535
Imran salmani