[Resolved]  Country Club India — Poor responce, false commitments,

Address:

Ghaziabad, Uttar Pradesh

Dear Customer support team, I have taken your membership on 28th of September on the Name of Reshu Yadav. Membership no.-CCDL11CLUB30LB19856. In the start of it only I got very dis appointed. Because of following points: 1. I have paid Rs. 50000/ with credit card and assured that we will make it in 12 EMI’s But this was not done and for this I have spoken to Customer care so many times. Also I have mail communication of at least 6 times . but not got any solution. At last I have to take a personal loan which will cost me Rs. 12000/- more . now who will bear it. As per your sales person telephonic discussion he said that CCIL will bear the interest. So please confirm and revert me these 12000/ from my account and make my due18000 in place of 30000.. 2. I am getting very poor response. All the numbers I am given are either not available/switched off or never answered. For example as below: Karan Gupta(Branch Manager) -[protected] Gurmeet kaur(No. given by customer care) -[protected] Ashwini( Sales representative in Ansal plaza, Ghazibad) -[protected] Also no response coming back even committed reply in few minutes from customer care team. So I need some senior responsible person contact no. to deal upon.. 3. The day (28th Sep) I have been offered this membership, following are the freebies committed by your sales representative but still I have not got a few, Spa Vouchers - Not received Food vouchers(3000) -Not received 4 air tickets (one way) -Not received 4N+5D-Domestic holiday -Not received 20” Samsung LCD -Not received 4. I have been given a membership White Gold in place of Blue as per your sales executive this will be having all benefits as the Blue membership ie the mail feature which is highlighted is booking time is just 7 days before you want to plan for holidays which was a mandatory feature for me to take this membership. I have requested this feature specially. Same has been committed on the name of White Gold. Now even without using your facilities even for single day I want to return the membership as I thing that even in the starting of relationship where this is pay in time for customer, I am facing so many communication gaps and feeling like cheated. I fear what will happen when you will give holidays and services for next 30 years. You people are saying that we are the largest holidays providing group in India but shamefully you are worst in customer care and services. Any service industry cannot groom with false commitments and cheating.