[Resolved]  Country Club — We are calling you people, but nobody is responding

Address:Bangalore, Karnataka

We (Husband & Wife) had taken member ship into Country Club on (29th June 2014, Sunday) by paying Rs. 20000/- At that time, they have promised as below

1. Couples can take their kids with free of cost to visit any resort (in India) where we can use Swimming pool, GYM etc. Facilities.
2. If there are no kids, then one adult can be allowed with free of cost. They explained in such a way to convince us (forced) to take this member-ship that, we can take 2 people (my Mom & Brother) with us (Me & Wife).

And they have promised many other things also. They asked us to visit nearby country club, if we like it we can
Continue our membership or else they said like we can cancel the membership.

We had believed them blindly.

Recently, we had visited Country Club (Near Sarjapur). We had faced lot of problems over there. They didn’t allow my brother to use swimming pool, they asked us to pay extra money. For GYM, they asked us to bring a letter from Customer Care and then, it looks like they will see what to do exactly. We had contacted many people over there, nobody helped us. Some people does not even know, what are the basic principles/rules in Country Club & they are telling don’t know, please talk to the person who gave this membership to you. It’s really a very big insult for us. Employees of country club and country vacations doesn't have coordination at all and we faced all problems there.They are asking us to call customer care to clear our doubts, they are least bothered when we asked about the services. They responded like they don't know what kind of products does sales team sold us. We contacted customer care people and Hyderabad head office employees and the lady manager (Dikshitha who gave us the membership) on July 4th 2014. All of them said like we will let you know the details in one day ie, July 5th. But till date, we haven't received any call from them. The person Dikshita (Manager – Mobile: [protected]) who spoke to us, she stopped picking our calls. She is the person, gave membership to us. The way she spoke to us, oh God, it’s very bad to cheat the innocent people who doesn’t know anything about this club. She explained a lot of things about travelling to other places, VLM Card, Life Time & some more. By looking at above, we are not sure how many would be really true out of these things. We made a big mistake by choosing this Club.

Is this how, you people attract the customers with your words & bring them into this club? Before, we had good opinion on Country Club. After visiting this, we got worst & bad opinion on this. We are thinking, why did we take this member-ship & come into this Hell. We spent 20, 000 Rs/- money unnecessarily.

We are very serious about this issue. Return our money 20, 000 RS/- back ASAP as we want to cancel our membership. We don't want any of your services. Please cancel it & return our money. We are calling you people, but nobody is responding. Within 4 days only, we started calling to tell this to for cancellation, from the day we have taken the member-ship.

Return the money or else we will be submitting all the relevant documents to the court, give the complaints about this. Let them take serious on it.

Regards,
Gopi
[protected]
gopi.[protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
Jun 12, 2015
Updated by cgopi
Hi,

It's been already a year completed, we had given our compliant to Customer Care of Country Vacations multiple times.
But, we didn't receive any reply.

We want our money to return back. Anyone has this similar kind of concern, please help me.

Thanks
Gopi
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