[Resolved] Country Vacations — Cancellation of membership | |||
I had received a phone call congratulating for being selected for a gift set in a luck draw. They asked to come with my wife to collect the gift. I with my wife went to country club to receive the gift. They told me that I need to listen to their presentation to collect the gift. In the presentation they convinced me about a vacation offer which is worth 1, 20, 000/- offering for 80, 000/-. They said that this offer is available for only one day and I have to decide upon the purchasing on the spot. I purchased this package by doing partial payment of Rs 60, 000/-. I was not given time to read the agreement. They said that what ever they explained is the same written the agreement. I went home, after reading agreement, I realized that they cheated with false promises. Few other things which disappointed me when purchasing the membership was: 1) My Credit Card didn't had enough limit and they swiped for possible amount without my confirmation 2) Before purchasing, they said they will provide a complimentary '30 free SPA vouchers'. But after purchasing the membership, they asked me to pay Rs 700/- to avail the complimentary gift voucher. Later I came to know that I need to pay Rs 350/- per voucher to use the same. I sent an email to Country Vacation for cancelling my membership to 'response.[protected]@countryvacationsmail.com and [protected]@countryvacationsmail.com'. From past 30 days I have sent several emails, but I haven't received any response from Country Vacation till now. This is one of the worst service by not responding to their customer. I am totally frustrated by their service. My Country Vacation Membership Number is 'DT8212#01079'. I haven't received permanent membership card yet, after seeing their service I am not interested in received permanent membership card. I trying to get my money back. Was this information helpful? | |||
Complaint marked as Resolved
Country Vacations customer support has been notified about the posted complaint. Verified Support Sep 18, 2015 Country Vacations Customer Care's response Dear Member,
Good Afternoon! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number by logging in to the below mentioned portal to resolve your query immediately. Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
For Country Vacations membership call us on:[protected]/67484444
E-mail Us On: [protected]@countryvacationsmail.com
Best Regards,
Response Team
Country Club Hospitality & Holidays
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Country Club Kool, #6-3-1219/A- 2nd Floor, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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