[Resolved] Country Vacations — Cheated with wrong information | |||
Last Saturday (9th Aug 2014) I took the country club (country vacation) GOLD membership by paying INR 12000 for 3 years. They had given me lot of wrong information as follows: 1. Your online log in id will be activated within 24 hrs. Which did not happen. When I called them on Monday (11th Aug 2014) they said it will be done in another day or two. 2. They told one of the club is just walk in distance from my office and I can use that facility daily (I wanted to use GYM and that was my main reason to take the membership). Later I realise that the nearest facility is more that 15Km from my office. 3. They told there is one luxury facility (CK27) where I can use their salon, spa, pub etc but looks like that facility is closed for long time. 4. While taking membership they did not tell anything about annual maintenance fees. 5. Lot of wrong information about their vacation options and facilities for free. Which is also not true. Was this information helpful? | |||
Complaint marked as Resolved
Country Vacations customer support has been notified about the posted complaint. Verified Support Sep 18, 2015 Country Vacations Customer Care's response Dear Member,
Good Afternoon! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number by logging in to the below mentioned portal to resolve your query immediately. Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
For Country Vacations membership call us on:[protected]/67484444
E-mail Us On: [protected]@countryvacationsmail.com
Best Regards,
Response Team
Country Club Hospitality & Holidays
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Country Club Kool, #6-3-1219/A- 2nd Floor, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
Country Vacations Response team