Cox And Kings Customer Care

Cox And Kings Customer Care

Cox & Kings Ltd.

Turner Morrison Building,16 Bank Street
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:+91 22 2270 9100
Fax:+91 22 2270 9161
Satisfactory Rating
0%
Complaints
48
Resolved
0
Oops! We're trying to establish a communication with the company, but apparently they're not interested in resolving complaints.
Twitter Facebook LinkedIn

Cox And Kings related photos (1)

Cox And Kings Customer Care related pictures (1)

Cox And Kings Complaints & Reviews

Cox And Kings - Not received the payment receipt even after 2 months

User
 ShrutiAmith on Jul 26, 2015
Hi, I have made a Cheque payment to Cox and kings HO branch( Andheri) to RM navneet poojary 2 months back for Rs 20000 as advance payment for International package for thailand on Sep 23 2015. Inspite of several reminders and mails i have not still got the payment receipt and further process.Nobody is picking the call and wants to share a common number. No i acing sam doubtful whether i should continue with the package or cancel it. i have even referred my friend who has also made the payment and is finding same issue as i am. request you to send me the payment receipt and confirmation or...
Complaint comments Read comments Complaint category Travel Agents

Cox And Kings - Harassment- mental and financial

User
 Kalyanirao on Jul 20, 2015
We booked for a Europe travel which was scheduled fo be on 11th July. We had paid the booking amount in the month of November 2014. From May 2015 until July 2015 the travel agent kept harassing for the documents without a proper checklist and there were days when we would receive more than 20 calls. First they changed the travel date from 11 th to 23rd July 15 days prior to the original travel date. The visa was processed and when it was 10 days prior to the rescheduled travel date, we were informed that the person who was sharing the room with me had to cancel and I had to bear an additional cost...
Complaint comments Read comments Complaint category Travel & Vacations

Cox And Kings - Worst service-Overcharged

User
 deepakn88 on Jul 16, 2015
This is in regard to the trip for singapore for a people of 11. The HARDSHIPS FACED IN INDIA : When initially contacted COX&Kings, they gave me a rate card and told me to confirm for the same (36000/ person) in a 3 star hotel accomdation with VISA and service tax, assuming that would be the final, I booked the tour paying a deposit of 5000 Rs. The trouble started from then, All of a sudden they came up with a new fare stating the executives didnt calcualte VISA fess and FORGOT in the itenary and the new rate will (40, 100)for one person we had to pay 4000+ extra.Secondly the travel agents never...
Complaint comments Read comments Complaint category Travel & Vacations

Cox And Kings - Worst trip that we had

User
 Menkamidha on Jul 8, 2015
Cox and kings are the worst planners in the universe. We took the Bangkok, Malaysia and Singapore tour in June- that was from 19th June to 30th June. They don't give any information once they receive the money. They never use to take us to the hotel on time sometimes 3pm checking or sometimes 9 pm check in where. In fact we all called it as a "international bus trip" roughly in a day for like 8-10 hours we use to be in the bus only. All the hotels were so bad, omg!! If we complained to the tour leader, Ms. Pitanjalika she would say I'm trying to contact but till date no response. We had to travel...
Complaint comments Read comments Complaint category Travel & Vacations

Cox And Kings - Over charged the amount without any notice because of an irresponsible staff

User
 Rseena123 on Jul 6, 2015
I had booked American glimse through cox and kings. Such a rude staff called angel in pondy bazar office and the manager supporting the lady staff for all her non sense behavior.She never gives correct picture of the tour.Later even though I paid through online, she said she didn't receive payment and paid more than 40 k because of their irresponsible behavior.I had given the reference number through email and she said she didn't receive it.Even though it is their mistake, they never admitted and asked me to pay more.Keeps us waiting for hours together.They tell one amount to attract customers,...
Complaint comments Read comments Complaint category Travel & Vacations

Cox And Kings - HORRIBLE Experience in Europe Trip with Cox and Kings!

User
 Shreya Divakar on Jun 30, 2015
My parents( Age above 55) had planned a trip to Europe with Cox and kings on 7th June 2015. It was pre decided that they will be picked up at Paris Airport. Unfortunately there were no such arrangements. Cox and Kings did not provide any hotel details. Tour Manager's phone was constantly not reachable. I tried to contact at pune office but they did not pick up my phone. Then I immediately went to Cox and Kings office ( prabhat road pune)to get the information. After rigorous follow up, I got the hotel details and the same was conveyed to my parents in Paris. Somehow they managed to get a taxi and...
Complaint comments Read comments [1] Complaint category Travel Agents

Cox And Kings - Terrible tour experience with Cox and Kings - Avismarniya Europe Trip

User
 Vasant Gokhale on Jun 24, 2015
Do not go with Cox & Kings!!! They just show flashy pamphlets & seem to be cheaper than other Travel Companies, but ultimately you'll regret your choice. There was no tour guide provided throughout most part of the trip. The coach captain was terrible...he didn't know the routes (even to the Hotels) & we lost our valuable site-seeing time in the bus finding the way. We had to miss a couple of events because we were not able to reach the place on time. There was no support from Head Office. We were just left in the hands of an inefficient tour manager. We regret choosing Cox and Kings over...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Cox And Kings - I had a Problem with there

User
 Anara travel on Jun 19, 2015
I had made the booking with your Bodakdev Branch Franchise. Firstly the didnt provide me with visa they spent around 20 days for Finding the correct documents required for visa and When that was finished they realized that they made the application for wrong consulate. He had file the visa application for Greece Visa but they made all forms and documents as per Swiss visa. Not even that in end about 8 days before departure they handed over the file to me so that i can apply directly for the visa. But in this case also i was supported with proper documentation from your side. such as booking certificate....
Complaint comments Read comments Complaint category Travel Agents

Cox And Kings - Complaint against Mr.Vishwas from Nagpur office

User
 Vikram Thawrani on Jun 10, 2015
Mr. Peter Kerkar (MD & CEO) I hereby want to lodge a formal complaint on behalf of your Nagpur (India) branch wherein my elderly parents were duped with a completely wrong itenary & moreover gave the details at 11 pm in the night for next day departure which resulted into my parents missing the flight, on account my questioning Mr.Vishwas who is working there said I will redo the ticket & for which they have to pay extra, leave alone admitting the complaint, hence my parents were duped in excess of Rs.20000 because of the negligence of Mr.vishwas & cox & kings who should have handled it better....
Complaint comments Read comments [1] Complaint category Travel Agents

Cox And Kings - Horrible Holidays With Cox & King

User
 utkarsh04 on Jun 8, 2015
This is with regard to our tour to Bangkok with Cox & King dated 29th  May 2015.   Firstly, being in the tour industry, hospitality should have been the first and foremost thing to show to the customers which many of your employees lack in, to give a name, is Ms. Tehzeeb.   Unfortunately, this is being our first experience with Cox & Kings, it turned out to be the worst experience and there were lot of undisclosed matters since our booking time.   Anyways, the trip is ended now. But we would definitely like to have few clarifications on points mentioned below:   We...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Cox And Kings - worst customer service

User
 anshul5 on May 14, 2015
Dear Cox and Kings Team I am feeling very disappointed to tell that the customer service is worst. It is very unfortunate to tell you that your team is very rude. I do take regular packages, I took one china package last year and I have visited your Greater Noida office today to know about the Malaysia- Singapore package. Your person was not available at office, I called him and I have just asked your person Mr. Nischal ( Mob:- 8860631331318) that who is running this branch, he suddenly started shouting and abusing me on phone (because he was not available in that branch). Is this the...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Cox And Kings - Non submission of visa for Europe

User
 Ram NATH Dixit on May 4, 2015
It has to bring in the kind notice that I had paid entire amount to your office at 43 Mirza galib street, ground floor, Kolkota and also my passport one month back but despite of my several calls they neither returned my passport and visa for Europe. During contact every time they have told visa for Europe has been applied but it is still awaited. Today I am surprised to note that they have still not applied and advised us that it will be applied soon. I am Dy. Gen. Manager of State Bank of India and never such type of services from your reputed firm. I request to advise me the detail in the matter...
Complaint comments Read comments Complaint category Passport Services

Cox And Kings - Poor visa service from Chennai and Trichy Cox and Kings

User
 Jahangeer Ahamed S on Apr 15, 2015
My self and my Friends have planned a Trip to Europe on 2015-May 3rd Through Trichy office and I have paid the full amount including Visa service charges. For that i went to Chennai office on April 2nd.2015 For emigration covering letter purpose you have asked me to bring 5 letter heads, Your staff Mr. Selva Kumar has spoiled 4 letter heads with inappropriate information so the remaining one sheet is used for UK visa and Mr. Selva has asked me to send few more letter heads for Schengen visa. Considering your height of service, I asked Mr. Selva to send the covering letter to me through mail so...
Complaint comments Read comments Complaint category Travel & Vacations

Cox And Kings - Cox and Kings Did Not Refund Advance for Holiday Package

User
 Sourish Nath on Apr 2, 2015
Hello, I have made a payment of Rs 20, 000 towards booking of a tour from Cox and Kings, South Kolkata on 18th March 2015. However we did not come up with a tour plan in my budget and i have to cancel it. The advance made has not been refunded till date and it has been around 2 weeks . Please look into this . I had my communication with the following representative at the given email address . NAYANI NANDY, south.kolkata@coxandkings.com . On a side note i would like to inform that i have travelled twice through cox and kings in Dec 2013 [andaman and nocobar] and in Aug 2014 [leh &...
Complaint comments Read comments [1] Complaint category Travel Agents

Cox And Kings - DEFICIENCY IN SERVICE ON TOUR PACKAGE

User
 pwidhani on Mar 24, 2015
I along with my wife had taken the Cox & Kings Fascinating Far East 11 days /10 Nights days tour package to Thailand, Malaysia, and Singapore from 27 Nov to 07 Dec 2014 through their Pune office ( File reference : 2014OBT1532888 ). We were just eight of us in this group. Since it was an guaranteed tour the tour was just organized as a filler and Cox & Kings outsourced it through local travel operators without indulgence at responsible level so as to ensure quality of tour with particular reference to the Hotels and restaurants. The experience has been very BAD for the following reasons:...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Cox And Kings - Disappointing Service

User
 somesh tak on Mar 1, 2015
I took the package for Singapore with Malaysia 6 days 5 nights in fact it became 5days 5 nights. Below is my frustration part. i. I reached to Singapore Airport and there was no-one to receive till I call them ii. On 15th Feb morning, we were scheduled at7.30AM to go to Malaysia by bus. We were waiting in the lobby of the Grand Imperial Hotel. Red Apple guy come at 8.05AM and asked where rest people are. And denied to take us to the bus stop saying there were 2 other people missing. He left us at the hotel without any guidance and help, when it was their responsibility. We had to manage to by...
Complaint comments Read comments Complaint category Travel & Vacations

Cox And Kings - Non-Refund of 1.22 lakhs for more than 5 years in spite of amputation above knee

User
 tssoma on Dec 8, 2014
I had booked a tour - Land of Pharaohs 7 days 6 nights in 2009 for myself and my wife. I had paid the total sum of Rs. 1.22 Lakhs by February 2009. I did not even get my visa papers processed due to my declining health culminating in amputation of my right leg above knee in 2011. I have also submitted a copy of medical discharge summary and other details from the hospital to Cox & Kings. Repeated requests for refund and personal visits wearing my artificial leg at Chennai - have been met with stoic silence in spite of my self explanatory representations to 1. Mr. Shailendar Jain DGM - Spur...
Complaint comments Read comments [1] Complaint category Travel Agents

Cox And Kings - Non-refund of booking amount

User
 jayrajlokhande00 on Nov 3, 2014
This is with reference to my Booking Ref: 532475 with Cox and Kings for the tour of Andaman Islands. I booked this tour with cox and kings on 20th September 2014 by paying 30, 000/-. Departure date for the tour is 22nd November 2014. However since my mother's health was critical I had to admit her in TATA memorial hospital on 6th October 2014. Post all the tests doctors came to conclusion that my mother is suffering from breast, rectums and lever (metastatic) cancer. The cancer is on last stage and just to keep her alive for few more months major surgery has been performed on her. On 6th October...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Cox And Kings - Non receipt of detailed programme

User
 jagtapam@yahoo.co.in on Oct 17, 2014
Sir, I have booked and fully paid for Dubai Delight, planned/ scheduled on 23rd October 2014, but till today (17.10.2014) I have not received my Visa nor any insurance documents nor your agent from Pimpri could say anythig regarding details of programme. You are requested to send my detailed programme along with tour manager/guides contact numbers, since your agents from Pimpri Chinchwad are not able to help me in any way in spite of my repeated requests. I think you probably may be knowing on the contrary please convey number of really good working person for the Cox and Kings, prior...
Complaint comments Read comments [3] Complaint category Travel & Vacations

Cox And Kings - Poor Service

User
 NAVEEN PATWAL on Oct 12, 2014
Dear Sir, I Naveen Patwal, promoter of M/s Welkin Overseas and also one of the member of Bhagwanpur Industrial Association, Roorkee. Recently our association members have planned for visit to CANTON FAIR, China and trip is being managed/planned by Mr. Nitin Nayak cox & king Delhi office. Visit for CANTON FAIR is scheduled from 14 Oct to 17 Oct 2014. Since I have to attend another meet in China from 21st to 23rd Oct 2014, accordingly I had informed Mr. Nitin Nayak to book my return ticket for 25th Oct and he got agreed for same as I had no issue in paying extra charges if applicable, in...
Complaint comments Read comments Complaint category Travel Agents

Share this page with others

Recently Discussed

Cox And Kings
Misleading customers
Cox And Kings
Cox and Kings Did Not Refund Advance for Holiday Package
Cox And Kings
HORRIBLE Experience in Europe Trip with Cox and Kings!
Cox And Kings
Terrible tour experience with Cox and Kings - Avismarniya Europe Trip
Cox And Kings
Complaint against Mr.Vishwas from Nagpur office