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Cox And Kings Customer Care

Cox & Kings Ltd.

Turner Morrison Building,16 Bank Street
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:+91 22 2270 9100
Fax:+91 22 2270 9161
 
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Cox And Kings Complaints & Reviews

Cox And Kings - Non-Refund of 1.22 lakhs for more than 5 years in spite of amputation above knee

User
 tssoma on Dec 8, 2014
I had booked a tour - Land of Pharaohs 7 days 6 nights in 2009 for myself and my wife. I had paid the total sum of Rs. 1.22 Lakhs by February 2009. I did not even get my visa papers processed due to my declining health culminating in amputation of my right leg above knee in 2011. I have also submitted a copy of medical discharge summary and other details from the hospital to Cox & Kings. Repeated requests for refund and personal visits wearing my artificial leg at Chennai - have been met with stoic silence in spite of my self explanatory representations to 1. Mr. Shailendar Jain DGM - Spur...
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Cox And Kings - Non-refund of booking amount

User
 jayrajlokhande00 on Nov 3, 2014
This is with reference to my Booking Ref: 532475 with Cox and Kings for the tour of Andaman Islands. I booked this tour with cox and kings on 20th September 2014 by paying 30, 000/-. Departure date for the tour is 22nd November 2014. However since my mother's health was critical I had to admit her in TATA memorial hospital on 6th October 2014. Post all the tests doctors came to conclusion that my mother is suffering from breast, rectums and lever (metastatic) cancer. The cancer is on last stage and just to keep her alive for few more months major surgery has been performed on her. On 6th October...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Cox And Kings - Non receipt of detailed programme

User
 jagtapam@yahoo.co.in on Oct 17, 2014
Sir, I have booked and fully paid for Dubai Delight, planned/ scheduled on 23rd October 2014, but till today (17.10.2014) I have not received my Visa nor any insurance documents nor your agent from Pimpri could say anythig regarding details of programme. You are requested to send my detailed programme along with tour manager/guides contact numbers, since your agents from Pimpri Chinchwad are not able to help me in any way in spite of my repeated requests. I think you probably may be knowing on the contrary please convey number of really good working person for the Cox and Kings, prior...
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Cox And Kings - Poor Service

User
 NAVEEN PATWAL on Oct 12, 2014
Dear Sir, I Naveen Patwal, promoter of M/s Welkin Overseas and also one of the member of Bhagwanpur Industrial Association, Roorkee. Recently our association members have planned for visit to CANTON FAIR, China and trip is being managed/planned by Mr. Nitin Nayak cox & king Delhi office. Visit for CANTON FAIR is scheduled from 14 Oct to 17 Oct 2014. Since I have to attend another meet in China from 21st to 23rd Oct 2014, accordingly I had informed Mr. Nitin Nayak to book my return ticket for 25th Oct and he got agreed for same as I had no issue in paying extra charges if applicable, in...
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Cox And Kings - Breach of Trust

User
 sachi_geo on Aug 30, 2014
Dear Sir, We would like to highlight some of the points pertaining to our vacation trip with family. Though I might not be able to jot down all the points in one go but as and when I remember any incidences, I shall keep on adding the email in due course of time. I ( RAJESH VISHWA and FAMILY) started my vacation package of European whirl thinking Cox and Kings is the best tour operator, however please go thorough what and how we had been treated: 1) In London very first day, your bus driver Mr. Paul started the dialogue very rudely..."If you will behave well, I will behave well and if...
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Cox And Kings - Passport lost by cox and kings

User
 Swaytha on Aug 12, 2014
My husband and I had planned a trip to Singapore and Thailand(From 29th August to 5th September) to celebrate our first marriage anniversary. We approached Cox and Kings for helping us with our visa processes and signed up for the Krabi Free and Easy Tour offered by them .


All the documents were duly submitted and advance payment had been made(19th July) towards the same almost month and a half before travel to avoid any last minute hassle.

After constant follow-up from our side, to our EXTREME ANGUISH, we were informed on 8th August(Friday evening) OF THE...
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Cox And Kings - IMPORTANT - Negligence & loss of Passport by Cox and Kings, Chennai

User
 Sashank Srinivas on Aug 9, 2014
I am left with immense anguish and mental trauma after I have been informed of the loss of my passport (with a US Visa) given to your company, Cox and Kings on July 19, 2014 for the purpose of obtainment of Thai Visa, has been lost by you Please note that my Passport has a Valid US Visa and the loss of the same would have very serious consequences. Apart from this, the trip we had planned is to celebrate our marriage anniversary and has a lot personal significance. Also our flight tickets and hotel bookings worth more than a lakh has been done Further, my tickets have been booked for travel...
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Cox And Kings - Lost more than 2000$

User
 Anke on Aug 6, 2014
I have submitted my application on 25jul. It says 3 to 5 business day.after 5 business days I called out from work n went to ask them lost my one day work right here.since they never answer phone.when I get there they said ur passport in process and it's i. Consulate.so straight 5 days I went again and and ask same problem so they don't know at all ...then the next Monday after the weekend ask the one of high member of consulate seems very nice men and lady.they checked it they told me application was never recieved here.then now I was100%sure that they have never been summitted my application.so...
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Cox And Kings - Complaint of misleading and Reimbursement claim

User
 ankur ghoshdastidar on Jul 11, 2014
We booked 'Marvels of Europe with 2 Nights Paris Free' from Cox and Kings.I, along with my father had been asked to reach New Delhi on 14.04.2014 for visa interview purpose at Swiss Embassy, New Delhi. We reached New Delhi on 13.04.2014 and were present at the Swiss Embassy from 9am on 14-Apr-2014. The security at the embassy did not allow us to enter as our name did not feature in their interviewee list.They asked us to leave the premises and shut the gate on 12 O'clock and still Cox&Kings people were continuously asking us to wait further in foot-path. We learned that there was no confirmation...
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Cox And Kings - Breach of Trust of Customers

User
 Rajeesh Gupta on Jul 7, 2014
I wish to inform you that I have booked a tour package named “Europeon Experience” for two families (5 members) for the period 14th June to 22nd June 2014 through your company. We have booked this trip through your office in Karnal (Haryana). We have heard a lot and seen lot of advertisements of your company. However, it was a not a good experience. I wish to bring to your notice following matters which are serious in nature. This is a consumer market. Social media is very strong and technology has brought more transparency. Even than, how can your company representatives take it easy to...
Complaint comments Read comments [1] Complaint category Travel Agents

Cox And Kings - Breach of Trust of Customers

User
 Rajeesh Gupta on Jul 7, 2014
I wish to inform you that I have booked a tour package named “Europeon Experience” for two families (5 members) for the period 14th June to 22nd June 2014 through your company. We have booked this trip through your office in Karnal (Haryana). We have heard a lot and seen lot of advertisements of your company. However, it was a not a good experience. I wish to bring to your notice following matters which are serious in nature. This is a consumer market. Social media is very strong and technology has brought more transparency. Even than, how can your company representatives take it easy to...
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Cox And Kings - Extra Money Demanded

User
 ajinkyakp on Jun 20, 2014
I had booked COX AND KINGS Leh Ladakh Delight Package from COX AND KINGS PRABHAT Road Pune branch. While booking I had booked for Total Per person package cost of 37, 200. All the Payment had already been done . I had already been following up with them on my payment status since last one and half months still they hadn't confirmed same . They confirmed it today when I visited there office. My Departure date is 28th June 2014 Ex Delhi. Now Suddenly today i.e 20th June 2014 7 days before my departure I got a call from Cox and Kings Prabhat Road Pune office that i need to pay Govt Tax extra....
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Cox And Kings - Horrible Cox and Kings tour- Cheaters

User
 asmitabhatti on Jun 18, 2014
Europe tour most horrible tour experience on tour and after tour, no one is bothered to even take a review of the same, inspite of writing so much. Cox and Kings have cheated people by only taking Lakhs of amount and not even having 1% satisfaction, Don't ever take this, they should shut down, Cheaters Robbers...Worst experience ever, please do not take cox and kings tour ever....
Complaint comments Read comments [3] Complaint category Travel & Vacations

Cox And Kings - refund not processed

User
 ankur sharma on May 3, 2014
I had paid an advance amount of INR 20, 000 to cox and kings for andaman trip in december and was booked in deluxe category where I was to be provided 3 star and above accomodation.My travel date was 16 dec and even by 10 dec they did not share the hotel details and at the last moment told me the hotel . on checking the hotel i realised they were un rated hotels. I expressed my displeasure at the hotel option provided and asked to cancel my package and refund the advance. Also the last minute airfare shot up and my trip was beyond the budget. I have been following up with the cox and kings team...
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Cox And Kings - Cheating

User
 ashish.tammalla on Nov 25, 2013
Hi, This is Ashish from Hyderabad. I availed the tropical Andaman package, which costed about Rs.84, 000, during November 13 to November 18, 2013. I was recommended cox and kings by one of my friends due to which i contacted Aradhana (Banjara Hills branch) who redirected me to Mr.Manas Ranjan, as she deals only with international travel packages. I am extremely disappointed by the service provided as well as for cheating me by not sticking to your plan proposed in your travel vouchers. Our worst experiences started after I approached cox and kings office in banjara hills. 1. Dis-interest:...
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Cox And Kings - refund of our deposit money

User
 gamastamping on Oct 19, 2013
we 6 person had paid rs. 50000/each on 19.09.2013 for Chaina tour. it was cancelled due to visa problem in your side. your tour operator M/s Gouri travels and mr.Tejas Shinde (Mob.no.7350773900) had collected our bank details for refund purpose; but further we could not make contact to Mr. Tejas Shinde due to switched off mobile. Hence it is requested to look in to the matter and refund our money as early as possible. Thanks. Mr. Sanjaykumar, Mr. Halgane V.S., Mr. R.B. Shinde, Mr. Salunke Pralhad, Mr. Jagtap Wamanrao, Mr. Solankhi Baban....
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Cox And Kings - Unprofessional Tour Operator

User
 Suresh Jeswal on Sep 8, 2013
Cox and Kings not a professional company anymore. Please read my thread at http://www.tripadvisor.in/ShowTopic-g304551-i3482-k4940164-o50-Can_I_trust_Cox_Kings_India-New_Delhi_National_Capital_Territory_of_Delhi.html#49815129 And at http://www.tripadvisor.in/ShowTopic-g304551-i3482-k4940164-o60-Can_I_trust_Cox_Kings_India-New_Delhi_National_Capital_Territory_of_Delhi.html Thx...
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Cox And Kings Anna Nagar - Cox and Kings not to be trusted at all

User
 Suresh Jeswal on May 27, 2013
Cox and Kings not to be trusted at all
We totally agree with what people have said in the different forums about horrifying experience while booking tours with Cox and Kings. Our experience with Cox and Kings is more or less same. We booked a tour through Cox and Kings for two persons; myself (Suresh Chandra Jeswal) and my wife (Rashmi Rekha Jeswal) for American Bonanza 14 days/13 nights starting from 02.05.2013. Since we were already having Visas for USA the guy at Andheri Office agreed to give discount for same and we settled for a discounted price and paid initial charges. They issued...
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Cox And Kings Anna Nagar - Cox and Kings Anna Nagar , Chennai - Worst Travel Agent Ever

User
 vinothbk on Apr 17, 2013
Hi,

This is Vinoth Balakrishnan from Chennai , India.We had availed for Fun Filled Thailand-Family package which costed about Rs.75000 for me and my wife on 5th April 2013. The main reason why we opted for Cox and Kings agency(Anna Nagar branch) for our Thailand holiday as they gave us a good experience in our earlier trip to Mauritius about a year and a half years ago. But this time we are terribly disappointed with our recent trip to Bangkok-Pattaya. They have completely ruined our vacation this time and it seems to us that our hard earned money went into the drain. We enquired...
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Cox And Kings - A disappointing / Horrible honeymoon in Sri-Lanka - Thanks to Cox and Kings and Jetaways tours

User
 aiswalka on May 29, 2012
I Made a huge mistake when i picked Cox and Kings are my travel agents when planning my honey moon trip to Sri Lanka.
initially they did impress me with timely bookings and regular followups. but little did i know what was in store for me. Firstly, i was travelling one day after my wedding, so couldnt research a lot and hence had trusted a brand like Cox and Kings for the travel bookings.

Firstly - i was forced to take Forex from them by their Forex Desk agent, Mr Mahesh Kadam.
He promised this was the best rate and i quickly checked on google but found it to be out...
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