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Cox And Kings Customer Care

Cox & Kings Ltd.

Turner Morrison Building,16 Bank Street
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:+91 22 2270 9100
Fax:+91 22 2270 9161
 
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Cox And Kings Complaints & Reviews

Cox And Kings - HORRIBLE Experience in Europe Trip with Cox and Kings!

User
 Shreya Divakar on Jun 30, 2015
My parents( Age above 55) had planned a trip to Europe with Cox and kings on 7th June 2015. It was pre decided that they will be picked up at Paris Airport. Unfortunately there were no such arrangements. Cox and Kings did not provide any hotel details. Tour Manager's phone was constantly not reachable. I tried to contact at pune office but they did not pick up my phone. Then I immediately went to Cox and Kings office ( prabhat road pune)to get the information. After rigorous follow up, I got the hotel details and the same was conveyed to my parents in Paris. Somehow they managed to get a taxi and...
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Cox And Kings - Terrible tour experience with Cox and Kings - Avismarniya Europe Trip

User
 Vasant Gokhale on Jun 24, 2015
Do not go with Cox & Kings!!! They just show flashy pamphlets & seem to be cheaper than other Travel Companies, but ultimately you'll regret your choice. There was no tour guide provided throughout most part of the trip. The coach captain was terrible...he didn't know the routes (even to the Hotels) & we lost our valuable site-seeing time in the bus finding the way. We had to miss a couple of events because we were not able to reach the place on time. There was no support from Head Office. We were just left in the hands of an inefficient tour manager. We regret choosing Cox and Kings over...
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Cox And Kings - I had a Problem with there

User
 Anara travel on Jun 19, 2015
I had made the booking with your Bodakdev Branch Franchise. Firstly the didnt provide me with visa they spent around 20 days for Finding the correct documents required for visa and When that was finished they realized that they made the application for wrong consulate. He had file the visa application for Greece Visa but they made all forms and documents as per Swiss visa. Not even that in end about 8 days before departure they handed over the file to me so that i can apply directly for the visa. But in this case also i was supported with proper documentation from your side. such as booking certificate....
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Cox And Kings - Complaint against Mr.Vishwas from Nagpur office

User
 Vikram Thawrani on Jun 10, 2015
Mr. Peter Kerkar (MD & CEO) I hereby want to lodge a formal complaint on behalf of your Nagpur (India) branch wherein my elderly parents were duped with a completely wrong itenary & moreover gave the details at 11 pm in the night for next day departure which resulted into my parents missing the flight, on account my questioning Mr.Vishwas who is working there said I will redo the ticket & for which they have to pay extra, leave alone admitting the complaint, hence my parents were duped in excess of Rs.20000 because of the negligence of Mr.vishwas & cox & kings who should have handled it better....
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Cox And Kings - Horrible Holidays With Cox & King

User
 utkarsh04 on Jun 8, 2015
This is with regard to our tour to Bangkok with Cox & King dated 29th  May 2015.   Firstly, being in the tour industry, hospitality should have been the first and foremost thing to show to the customers which many of your employees lack in, to give a name, is Ms. Tehzeeb.   Unfortunately, this is being our first experience with Cox & Kings, it turned out to be the worst experience and there were lot of undisclosed matters since our booking time.   Anyways, the trip is ended now. But we would definitely like to have few clarifications on points mentioned below:   We...
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Cox And Kings - worst customer service

User
 anshul5 on May 14, 2015
Dear Cox and Kings Team I am feeling very disappointed to tell that the customer service is worst. It is very unfortunate to tell you that your team is very rude. I do take regular packages, I took one china package last year and I have visited your Greater Noida office today to know about the Malaysia- Singapore package. Your person was not available at office, I called him and I have just asked your person Mr. Nischal ( Mob:- 8860631331318) that who is running this branch, he suddenly started shouting and abusing me on phone (because he was not available in that branch). Is this the...
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Cox And Kings - Non submission of visa for Europe

User
 Ram NATH Dixit on May 4, 2015
It has to bring in the kind notice that I had paid entire amount to your office at 43 Mirza galib street, ground floor, Kolkota and also my passport one month back but despite of my several calls they neither returned my passport and visa for Europe. During contact every time they have told visa for Europe has been applied but it is still awaited. Today I am surprised to note that they have still not applied and advised us that it will be applied soon. I am Dy. Gen. Manager of State Bank of India and never such type of services from your reputed firm. I request to advise me the detail in the matter...
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Cox And Kings - Poor visa service from Chennai and Trichy Cox and Kings

User
 Jahangeer Ahamed S on Apr 15, 2015
My self and my Friends have planned a Trip to Europe on 2015-May 3rd Through Trichy office and I have paid the full amount including Visa service charges. For that i went to Chennai office on April 2nd.2015 For emigration covering letter purpose you have asked me to bring 5 letter heads, Your staff Mr. Selva Kumar has spoiled 4 letter heads with inappropriate information so the remaining one sheet is used for UK visa and Mr. Selva has asked me to send few more letter heads for Schengen visa. Considering your height of service, I asked Mr. Selva to send the covering letter to me through mail so...
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Cox And Kings - Cox and Kings Did Not Refund Advance for Holiday Package

User
 Sourish Nath on Apr 2, 2015
Hello, I have made a payment of Rs 20, 000 towards booking of a tour from Cox and Kings, South Kolkata on 18th March 2015. However we did not come up with a tour plan in my budget and i have to cancel it. The advance made has not been refunded till date and it has been around 2 weeks . Please look into this . I had my communication with the following representative at the given email address . NAYANI NANDY, south.kolkata@coxandkings.com . On a side note i would like to inform that i have travelled twice through cox and kings in Dec 2013 [andaman and nocobar] and in Aug 2014 [leh &...
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Cox And Kings - DEFICIENCY IN SERVICE ON TOUR PACKAGE

User
 pwidhani on Mar 24, 2015
I along with my wife had taken the Cox & Kings Fascinating Far East 11 days /10 Nights days tour package to Thailand, Malaysia, and Singapore from 27 Nov to 07 Dec 2014 through their Pune office ( File reference : 2014OBT1532888 ). We were just eight of us in this group. Since it was an guaranteed tour the tour was just organized as a filler and Cox & Kings outsourced it through local travel operators without indulgence at responsible level so as to ensure quality of tour with particular reference to the Hotels and restaurants. The experience has been very BAD for the following reasons:...
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Cox And Kings - Disappointing Service

User
 somesh tak on Mar 1, 2015
I took the package for Singapore with Malaysia 6 days 5 nights in fact it became 5days 5 nights. Below is my frustration part. i. I reached to Singapore Airport and there was no-one to receive till I call them ii. On 15th Feb morning, we were scheduled at7.30AM to go to Malaysia by bus. We were waiting in the lobby of the Grand Imperial Hotel. Red Apple guy come at 8.05AM and asked where rest people are. And denied to take us to the bus stop saying there were 2 other people missing. He left us at the hotel without any guidance and help, when it was their responsibility. We had to manage to by...
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Cox And Kings - Non-Refund of 1.22 lakhs for more than 5 years in spite of amputation above knee

User
 tssoma on Dec 8, 2014
I had booked a tour - Land of Pharaohs 7 days 6 nights in 2009 for myself and my wife. I had paid the total sum of Rs. 1.22 Lakhs by February 2009. I did not even get my visa papers processed due to my declining health culminating in amputation of my right leg above knee in 2011. I have also submitted a copy of medical discharge summary and other details from the hospital to Cox & Kings. Repeated requests for refund and personal visits wearing my artificial leg at Chennai - have been met with stoic silence in spite of my self explanatory representations to 1. Mr. Shailendar Jain DGM - Spur...
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Cox And Kings - Non-refund of booking amount

User
 jayrajlokhande00 on Nov 3, 2014
This is with reference to my Booking Ref: 532475 with Cox and Kings for the tour of Andaman Islands. I booked this tour with cox and kings on 20th September 2014 by paying 30, 000/-. Departure date for the tour is 22nd November 2014. However since my mother's health was critical I had to admit her in TATA memorial hospital on 6th October 2014. Post all the tests doctors came to conclusion that my mother is suffering from breast, rectums and lever (metastatic) cancer. The cancer is on last stage and just to keep her alive for few more months major surgery has been performed on her. On 6th October...
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Cox And Kings - Non receipt of detailed programme

User
 jagtapam@yahoo.co.in on Oct 17, 2014
Sir, I have booked and fully paid for Dubai Delight, planned/ scheduled on 23rd October 2014, but till today (17.10.2014) I have not received my Visa nor any insurance documents nor your agent from Pimpri could say anythig regarding details of programme. You are requested to send my detailed programme along with tour manager/guides contact numbers, since your agents from Pimpri Chinchwad are not able to help me in any way in spite of my repeated requests. I think you probably may be knowing on the contrary please convey number of really good working person for the Cox and Kings, prior...
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Cox And Kings - Poor Service

User
 NAVEEN PATWAL on Oct 12, 2014
Dear Sir, I Naveen Patwal, promoter of M/s Welkin Overseas and also one of the member of Bhagwanpur Industrial Association, Roorkee. Recently our association members have planned for visit to CANTON FAIR, China and trip is being managed/planned by Mr. Nitin Nayak cox & king Delhi office. Visit for CANTON FAIR is scheduled from 14 Oct to 17 Oct 2014. Since I have to attend another meet in China from 21st to 23rd Oct 2014, accordingly I had informed Mr. Nitin Nayak to book my return ticket for 25th Oct and he got agreed for same as I had no issue in paying extra charges if applicable, in...
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Cox And Kings - Breach of Trust

User
 sachi_geo on Aug 30, 2014
Dear Sir, We would like to highlight some of the points pertaining to our vacation trip with family. Though I might not be able to jot down all the points in one go but as and when I remember any incidences, I shall keep on adding the email in due course of time. I ( RAJESH VISHWA and FAMILY) started my vacation package of European whirl thinking Cox and Kings is the best tour operator, however please go thorough what and how we had been treated: 1) In London very first day, your bus driver Mr. Paul started the dialogue very rudely..."If you will behave well, I will behave well and if...
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Cox And Kings - Passport lost by cox and kings

User
 Swaytha on Aug 12, 2014
My husband and I had planned a trip to Singapore and Thailand(From 29th August to 5th September) to celebrate our first marriage anniversary. We approached Cox and Kings for helping us with our visa processes and signed up for the Krabi Free and Easy Tour offered by them .


All the documents were duly submitted and advance payment had been made(19th July) towards the same almost month and a half before travel to avoid any last minute hassle.

After constant follow-up from our side, to our EXTREME ANGUISH, we were informed on 8th August(Friday evening) OF THE...
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Cox And Kings - IMPORTANT - Negligence & loss of Passport by Cox and Kings, Chennai

User
 Sashank Srinivas on Aug 9, 2014
I am left with immense anguish and mental trauma after I have been informed of the loss of my passport (with a US Visa) given to your company, Cox and Kings on July 19, 2014 for the purpose of obtainment of Thai Visa, has been lost by you Please note that my Passport has a Valid US Visa and the loss of the same would have very serious consequences. Apart from this, the trip we had planned is to celebrate our marriage anniversary and has a lot personal significance. Also our flight tickets and hotel bookings worth more than a lakh has been done Further, my tickets have been booked for travel...
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Cox And Kings - Lost more than 2000$

User
 Anke on Aug 6, 2014
I have submitted my application on 25jul. It says 3 to 5 business day.after 5 business days I called out from work n went to ask them lost my one day work right here.since they never answer phone.when I get there they said ur passport in process and it's i. Consulate.so straight 5 days I went again and and ask same problem so they don't know at all ...then the next Monday after the weekend ask the one of high member of consulate seems very nice men and lady.they checked it they told me application was never recieved here.then now I was100%sure that they have never been summitted my application.so...
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Cox And Kings - Complaint of misleading and Reimbursement claim

User
 ankur ghoshdastidar on Jul 11, 2014
We booked 'Marvels of Europe with 2 Nights Paris Free' from Cox and Kings.I, along with my father had been asked to reach New Delhi on 14.04.2014 for visa interview purpose at Swiss Embassy, New Delhi. We reached New Delhi on 13.04.2014 and were present at the Swiss Embassy from 9am on 14-Apr-2014. The security at the embassy did not allow us to enter as our name did not feature in their interviewee list.They asked us to leave the premises and shut the gate on 12 O'clock and still Cox&Kings people were continuously asking us to wait further in foot-path. We learned that there was no confirmation...
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