Cox And Kings Customer Care

Cox And Kings Customer Care

Cox & Kings Ltd.

Turner Morrison Building,16 Bank Street
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:
+91 22 2270 9100
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Fax:
+91 22 2270 9161
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Satisfactory Rating
0%
Complaints
62
Responses
0
Resolved
0
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Cox And Kings related photos (2)

Cox And Kings Customer Care related pictures (2)

Cox And Kings Complaints & Reviews

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Cox And Kings — OCI application sent back with deducted fee without informing me properly on missing document

 malik340 on Jan 28, 2016
I applied OCI card(Tracking no : USAS0A08AN15) for new born daughter with all required documents attached .they did not check documents properly and just after 21 days window over, they communicate to customer with returned application file with deducted amount from your cheque .they even did not bother to repsond on phone if by chance you able to connect with them after hearing music for long period...i have raised complaint with CASE no 00736606 but i never heard back from company on update/resolution of my grievances...after so much frustation with Cox and Kings services i am writing these comments.....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Cox And Kings — Bad experience interview

 Mansi Naik on Jan 27, 2016
I had very bad experience during interview. Actually during interview managers speaks diff & once u clear all rounds, later HR will something different. This was worse exp for me. I would suggest not to go for intv in COX AND KINGS. Also please keep all conversation in record via mobile or etc. So tht it will help you to have some proof what these ppl had word....
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — Tour package for andaman nicobar

 K S Sharma on Jan 23, 2016
Very Bad and Pathetic Experience with Cox & Kings

I preferred Cox & Kings for Andaman trip over numbers of good tour operators who are providing really very good services on most reasonable rates. The rates charged by Cox & Kings are sky soaring and services are very poor. In fact now they are cheating the customers who have won their confidence on the basis of their past services & experiences. The same is my case. I had availed their two packages earlier i.e. Tour Package to Europe in 2006 and for Kailash Mansarover in 2012. That's why I opted for them. But this time the manner...
Complaint comments  Read comments Complaint category Travel Agents

Cox And Kings — Stop cheating customers

 hetultel on Jan 23, 2016
This is how Cox and Kings customers cheated me.

When I came to visit Cox and Kings for 118th Canton Fair. I Met Mr. Dipesh dohlia and told him that I have USA passport. So he said that for USA passport fees are high so I will have to pay Rs. 115460 amount. I told him that I don't have checkbook so someone can collect from my office later.


When I went to office I googgled it and came to know that on official Chinese consulate website it was clearly mentioned that due to principle of reciprocity Chinese have decided to charge only Rs. 6300 for Visa for American...
Complaint comments  Read comments Complaint category Travel Agents

Cox And Kings — Andaman tour planning

 meejo on Jan 17, 2016
We had a real bad experience on our recent Andaman trip, which was arranged through Cox and Kings. There was total lack of planning and local contact people were not having any idea about the itinerary provided to us in advance . The programs were changed abruptly. Cellular jail guided tour was not included. The timings of ferry boats, hotel check in/check out and entire programme, were not matching with each other which resulted in sheer waste of time and money. Further the accommodation provided particularly at Port Blair was very poor as compared to the charges collected for the same. we came...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — Blackmailing of customers.

 Venugopalachar on Jan 16, 2016
I had booked family package to Andaman and paid full amount in advance as discussed while enquery/confirming the tour. However on receipt of teckets it found that we have to pay additional mandatory gala dinner charges to hotel. They did not allow us to check in to the hotel till they squeezed the additional 10, 000/- for dinner for 3+1 family. The made us to sit in the lobby till the amount is paid. The local face of the Cox and Kings were neither responsible nor their head office officers. every one was forcing us to pay additional charges after reaching the Hotel. It is surprising how dinner...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — Egypt tour

 bkdas on Jan 10, 2016
Last week i along with my family came back from Egypt tour which i had taken from Cox & Kings. Very clearly, travellers satisfaction was the last priority. Reasons: 1 - Imagine you getting booked on a 5.45 AM flight inspite of having choices of 9 AM or noon flight. This was 31st Dec night. We returned to hotel @midnight, checked out @2.30 AM. After reaching destination @Cruise, we were made to wait for a room allotment till 12 Noon. No one even cared to ask us for a Tea or any other help. The most horrible way to start the New Year ... disgusting 2 - The original Itinerary was for MS Mirage...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — Wrong information provided

 jayeshhshah on Dec 1, 2015
I had booked a kerala package for 8 th december 2015 and paid the full amount after getting confirmation that they have sufficent booking and confirming the flight rates, next day they told that the flight cost has increased pay difference of 2000 which i agreed, after an hour they told that they are cancelling the group booking as they have only 2 bookings, imagine in a peak season they have only 2 bookings, they change it to individual package while charging me for the group package, which is much higher, and now they again change the amount by saying the cost of flight has changed from 7600 to...
Complaint comments  Read comments Complaint category Other

Cox And Kings — Dubai tour package

 harinderid on Nov 19, 2015
To,

CEO, Cox & Kings,

I am in touch with Cox & Kings team to book a Dubai holiday package.

I paid 3 weeks ago for the package. I provided all the information and required proof of documents.

Now after waiting for 3 days, I received the confirmation voucher. I found lot of mistakes and false information.

I cannot apply for VISA with wrong hotel booking vouchers and receipts. It is illegal to apply with wrong information for VISA purpose.

Cox and Kings is forcing me to apply with wrong information...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — Service

 tggllamor on Nov 9, 2015
Complaint against cox and kings Dear Sir, Please note that I “Mathura Prasad Gupta “ and my wife “ Tara Gupta” had booked a group tour with cox&kings for Macau and Hongkong but the services were not rendered as agreed the tour had been a horrible experience so I would kindly request for the reimbursement of amount paid to cox & kings since no services were provided during the tour…provided below are details for the tour mismanagement : Day 1: As promised by Cox&Kings it was not a group tour we were absolutely alone there at the airport there was no tour guide the taxi driver was unaware...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Cox And Kings — Conveying False Information and Cancelling my Family's Trip due their inefficiency.

 rohan.khna@gmail.com on Sep 11, 2015
Cox and kings.. A brand name whose subordinates totally unjustifies the name itself. Words like unprofessionalism unethical carelessness least-bothered fall short when I try to describe or even think of my experience with a prolonged brand name at the time of booking itself. It all started with my July 2015 booking of one of their most expensive Europe tours called EUEOPEAN DISCOVERY which travels to London covering entire Europe for 15 days. A Rep Named Rahul Mishra had been assigned to our bookings from Cox and Kings Lajpat Nagar branch. The words like inexperienced, liar, careless with...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — No Seriousness in Cox & Kings

 surender1986 on Sep 9, 2015
Dear Sir, This is to bring in your Notice that i was selected for paris Trip on behalf of Honda Buddy Loyalty Programme & was selected via lucky draw by Honda for couple tickets of 3 days & 4 Nights in Europe (Paris), but due to insufficient information of Cox & Kings my wife want able to utelize the same just because of rude behavious of Mr Kumar Kashyap from Cox & Kings to me & causes my whole Trip ridiculous . Not a single person of honda is involved for my trip date & this all was done under cox & kings Travel agency the words from Ring Road Honda i tried to speak customer relationship...
Complaint comments  Read comments Complaint category Travel Agents

Cox And Kings — Not giving cash abck offer

 vermas07 on Sep 8, 2015
Coxandkings is giving ads since last three months that book any international group tour through HDFC Bank credit card and some cash back will be given.Accordingly I booked their Marvels of Europe tour for my family of 4, scheduled 24th August to 30th August 2015 through HDFC bank credit card and paid more than one lac rupees as initial amount.When I asked for their cash back offer their executive lied that it is not on group tour it is on customised tour.I mailed them scan copy of their ad.Then they replied by mail that tour you have booked is already supersaver tour hence cashback offer is not...
Complaint comments  Read comments Complaint category Travel Agents

Cox And Kings — Fooling and Misleading Customers to the height

 Alisha01 on Sep 8, 2015
I had booked a package for Dubai for 4 people.They qouted me the price on which i agreed and after a day of making payment, these people called me saying that the price of the package has increased by 7500 per person owing to the surcharge that is charged by the hotels in Dubai due to Id festival. When I enquired through my sources I came to know that there is no such thing.The surcharge is a standard thing that is charged by the hotels in Dubai which is 15 Dirham per room for a 3 star hotel. After an argument over the same, they agreed to refund my 60000 in 2 business days which is still not...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — Not received the payment receipt even after 2 months

 ShrutiAmith on Jul 26, 2015
Hi, I have made a Cheque payment to Cox and kings HO branch( Andheri) to RM navneet poojary 2 months back for Rs 20000 as advance payment for International package for thailand on Sep 23 2015. Inspite of several reminders and mails i have not still got the payment receipt and further process.Nobody is picking the call and wants to share a common number. No i acing sam doubtful whether i should continue with the package or cancel it. i have even referred my friend who has also made the payment and is finding same issue as i am. request you to send me the payment receipt and confirmation or...
Complaint comments  Read comments Complaint category Travel Agents

Cox And Kings — Harassment- mental and financial

 Kalyanirao on Jul 20, 2015
We booked for a Europe travel which was scheduled fo be on 11th July. We had paid the booking amount in the month of November 2014. From May 2015 until July 2015 the travel agent kept harassing for the documents without a proper checklist and there were days when we would receive more than 20 calls. First they changed the travel date from 11 th to 23rd July 15 days prior to the original travel date. The visa was processed and when it was 10 days prior to the rescheduled travel date, we were informed that the person who was sharing the room with me had to cancel and I had to bear an additional cost...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — Worst service-Overcharged

 deepakn88 on Jul 16, 2015
This is in regard to the trip for singapore for a people of 11. The HARDSHIPS FACED IN INDIA : When initially contacted COX&Kings, they gave me a rate card and told me to confirm for the same (36000/ person) in a 3 star hotel accomdation with VISA and service tax, assuming that would be the final, I booked the tour paying a deposit of 5000 Rs. The trouble started from then, All of a sudden they came up with a new fare stating the executives didnt calcualte VISA fess and FORGOT in the itenary and the new rate will (40, 100)for one person we had to pay 4000+ extra.Secondly the travel agents never...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — Worst trip that we had

 Menkamidha on Jul 8, 2015
Cox and kings are the worst planners in the universe. We took the Bangkok, Malaysia and Singapore tour in June- that was from 19th June to 30th June. They don't give any information once they receive the money. They never use to take us to the hotel on time sometimes 3pm checking or sometimes 9 pm check in where. In fact we all called it as a "international bus trip" roughly in a day for like 8-10 hours we use to be in the bus only. All the hotels were so bad, omg!! If we complained to the tour leader, Ms. Pitanjalika she would say I'm trying to contact but till date no response. We had to travel...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — Over charged the amount without any notice because of an irresponsible staff

 Rseena123 on Jul 6, 2015
I had booked American glimse through cox and kings. Such a rude staff called angel in pondy bazar office and the manager supporting the lady staff for all her non sense behavior.She never gives correct picture of the tour.Later even though I paid through online, she said she didn't receive payment and paid more than 40 k because of their irresponsible behavior.I had given the reference number through email and she said she didn't receive it.Even though it is their mistake, they never admitted and asked me to pay more.Keeps us waiting for hours together.They tell one amount to attract customers,...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — HORRIBLE Experience in Europe Trip with Cox and Kings!

 Shreya Divakar on Jun 30, 2015
My parents( Age above 55) had planned a trip to Europe with Cox and kings on 7th June 2015. It was pre decided that they will be picked up at Paris Airport. Unfortunately there were no such arrangements. Cox and Kings did not provide any hotel details. Tour Manager's phone was constantly not reachable. I tried to contact at pune office but they did not pick up my phone. Then I immediately went to Cox and Kings office ( prabhat road pune)to get the information. After rigorous follow up, I got the hotel details and the same was conveyed to my parents in Paris. Somehow they managed to get a taxi and...
Complaint comments  Read comments [1]Complaint category Travel Agents

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