[Resolved] Cox And Kings — Extra Money Demanded | |||
I had booked COX AND KINGS Leh Ladakh Delight Package from COX AND KINGS PRABHAT Road Pune branch. While booking I had booked for Total Per person package cost of 37, 200. All the Payment had already been done . I had already been following up with them on my payment status since last one and half months still they hadn't confirmed same . They confirmed it today when I visited there office. My Departure date is 28th June 2014 Ex Delhi. Now Suddenly today i.e 20th June 2014 7 days before my departure I got a call from Cox and Kings Prabhat Road Pune office that i need to pay Govt Tax extra. As per the Package I was agreed the Total Cost per person was agreed upon 37200. For asking extra cash they are giving me any reason like its insurance tax, its govt tax etc but when I had booked the tour I was explicitly mentioned its TOTAL COST. I really hope they understand the meaning of total cost !! Its really unfair to ask customers to ask for money on last moment and harass them. Please note I had added one person almost 3 months before date . Ideally the per person cost gets reduced with triple sharing basis but they started giving me lame excuses . Please avoid these guys !!! Was this information helpful? | |||
Sep 3, 2016 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Jun 23, 2014 Cox & Kings India Customer Care's response Hi Ajinkya, Thank you for getting in touch. Rest assured that our customer relationship manager will contact you to resolve the issue as soon as possible. Warm regards, Team Cox & Kings | |||
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