Cox And Kings — I had a Problem with there

Address:

Ahmedabad, Gujarat

I had made the booking with your Bodakdev Branch Franchise. Firstly the didnt provide me with visa they spent around 20 days for Finding the correct documents required for visa and When that was finished they realized that they made the application for wrong consulate. He had file the visa application for Greece Visa but they made all forms and documents as per Swiss visa. Not even that in end about 8 days before departure they handed over the file to me so that i can apply directly for the visa. But in this case also i was supported with proper documentation from your side. such as booking certificate. travel insurance copy and hotel confirmations. I my self went to mumbai office to collect booking certificate from Mr Bhaskar at the end moment. but alas it made me so late to reach the vfs on time and i missed my deadline for submission. Hence I requested for cancellation of the tour or postpone the tour after 10th july so that I can get sufficient time for visa process. But Ms Chandani from the cox and kings office denied to give me refund or reschedule of the tour and blamed me for wastage of the 4 seats. Not only that they started making fake allegation against me for cox and kings terms and conditions. I have Neither received any terms and condition from them nor any one from our side have signed it. Moreover the Attitude of the staff is so rough and arrogant that they completely moved there hands out of it. such type of behavior and service is not accepted by the renounced brand like cox and kings.They have gogaled up Rs 400000 from me... Travel package name and booking reference no : European Glimpse with Greece- 2015OBT1574529 Date of departure : 19th June