[Resolved]  Cox And Kings — Non-refund of booking amount

Address:

Mumbai City, Maharashtra

This is with reference to my Booking Ref: 532475 with Cox and Kings for the tour of Andaman Islands. I booked this tour with cox and kings on 20th September 2014 by paying 30, 000/-. Departure date for the tour is 22nd November 2014. However since my mother's health was critical I had to admit her in TATA memorial hospital on 6th October 2014. Post all the tests doctors came to conclusion that my mother is suffering from breast, rectums and lever (metastatic) cancer. The cancer is on last stage and just to keep her alive for few more months major surgery has been performed on her. On 6th October 2014 itself I informed Ms. Leena Raghav (Email) that my mother is hospitalized. Due to all these unavoidable circumstances and critical situation I gave request to cancel my tour to cox and kings on 10th of October 2014 (44 days in advance). To my surprise after almost a week I got reply that they will try to get waiver king into account the unfortunate cause. Hence I gave them photos of order sheet which had an evidence of my mother being hospitalized and was in ICU. Then once again there was no reply. Post my follow ups, Mr. Mangesh Telang gave me one FANTASTIC Idea of replacing me and my wife with other 2 persons with amended Charges of INR 1000/- Per Person. Can you imagine yourself if your mother is lying on death bed and you are thinking of replacement for honeymoon tour. Anyways I rejected this fantastic Idea and begged Mr. Telang to refund the 30 K (20th Oct 2014). On 20th September 2014 when I paid 30 K as booking amount, I have received 11 calls from Ms. Manali Patel to make the payment. However when it comes to refund why such retard and late responses. I don't even think someone is bothered to look after customer issues. Last but not list customer service of cox and kings is pathetic. I have never had this much of trouble with any other organizations which I am associated with. I hope if cox and kings employees google about customer satisfaction and customer delight, empathy, holding the customer with trust and faith they will cause less troubles for their organization. And now it has been almost 21 days and I am yet to receive the refund. I am badly in need of money for the cancer treatment of my mother. If this is the condition before going for the tour then who will bother to listen customers on tour. I will advise all the people who are reading this, never to opt for Cox and kings. Their TAG line should be changed to Cox and Kings - OVER 250 YEARS OF Harassment!!! Regards Jayraj Lokhande Mob [protected]