| Address: | Indore, Madhya Pradesh, 452001 |
I along with with my wife and daughter (total three persons) had taken a 6 nights/7 days tour of western USA commencing on 09Sep-15Sep last month. the tour package had two cost components, ie, land cost and travel cost. the former is negotiable and required to be paid in USD against exch rate of INR 66.00. the latter is not negotiable and is as per the actual. the company charged me INR 87627.00 per ticket well in advance. when i was handed over the tickets, just couple of days before my departure for the tour, i was surprised to see the printed price of INR 85416.00 on the ticket itself. an excess charge of INR 2211.00 per ticket. total excess charge of INR 6633.00 for three tickets. this was pointed out to the company executive before departure. i was told that the matter would be looked into on my return from the tour since time was short then. hence, on return i immediately contacted them. no satisfactory answer has been given. infact i also cotacted the customer service via email to report the issue. but, then they say that i have already been given adequate discount on the land component (that was negotiated) so nothing can be done; as also i had signed an agreement too..i fail to understand that when for the purpose of receiving payment, they consider both the components separate, then why combine them to justify the exess charge? Was this information helpful? | 
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