Cox And Kings — Service

Address:

208007

Complaint against cox and kings Dear Sir, Please note that I “Mathura Prasad Gupta “ and my wife “ Tara Gupta” had booked a group tour with cox&kings for Macau and Hongkong but the services were not rendered as agreed the tour had been a horrible experience so I would kindly request for the reimbursement of amount paid to cox & kings since no services were provided during the tour…provided below are details for the tour mismanagement : Day 1: As promised by Cox&Kings it was not a group tour we were absolutely alone there at the airport there was no tour guide the taxi driver was unaware of the place or what we were roaming about unnecessarily wasting our time . Itinerary was not right the route for the skypier was wrong.. Day 2 : The information provided by the marketing incharge Mr.Gurusharan was absolutely wrong as such he told that an amount 1200 would be charged for visa but there were no charges for any visas so the situation was quite confusing.. From the second day onwards Mr. Gursharan stopped receiving my calls and till the day of coming back to India No assistance was available to reach Hotel Venetian the booking was not showing confirm also Day 3 : the tour guide provided took us to the sight seeing but she only took us to a tower and wasted our too much of timing we requested many time to take us a shopping aracde but I guess but she didn’t bother to even give it a ear and the rest day was a waste.. Day 4: we went to Lantau Island and there she hurried us to get back to get back to our place but there instead she kept us waiting for 3 hours and when we returned back it was already late so there were less opportunities to explore the place at its fullest .. Day 5: the tour guide took us to a place called Ocean Park and then left after exploring when he should be there to pick us back to the hotel he called us and just provided us a taxi no and expected us to find out taxi between thousand taxis standing right there Last day : at the time of check out from the hotel there was no intimation abt the returning flights the timing nor a driver was being provide to the airport we needed to hire the taxi by ourselves and reach the airport . The entire trip was a complete mess I would please request you to reimburse my money paid ..it is regretful tp have opted for services of Cox& Kings ..since we already had an offer from Yatra but MR. Gursharan persuaded us to try their their packages asking that he would be providing better services .. Earlier we had booked a tour to Malaysia by Thomas Cook and they were amazing at their services they were good enough to provided services and comfort more than they had charged us for…please look into the matter as soon as possible….