Cox And Kings — Worst service-Overcharged

Address:

Chennai, Tamil Nadu

This is in regard to the trip for singapore for a people of 11. The HARDSHIPS FACED IN INDIA : When initially contacted COX&Kings, they gave me a rate card and told me to confirm for the same (36000/ person) in a 3 star hotel accomdation with VISA and service tax, assuming that would be the final, I booked the tour paying a deposit of 5000 Rs. The trouble started from then, All of a sudden they came up with a new fare stating the executives didnt calcualte VISA fess and FORGOT in the itenary and the new rate will (40, 100)for one person we had to pay 4000+ extra.Secondly the travel agents never reply nor call back, the reply I got when ever i called"The executive you called is a on weekly holidy" or "He is on another call and will arrange for a call back" both never happens, I have to beg them everytime to send them payment links and if I fail to pay they put up mail saying you will be charged on delay of payments-But then I wonder only upon getting payment links I can pay :(. After a big fight with the senior executives who supports her staffs more and doesnt care on the customer's view (NARMADHA MUTHU) they final vouchers were given just 2 days before the scheduled departure. HARDSHIP faced in SINGAPORE : The check-in time given in the ITENARY was 14Hrs whereas the hotel policy in only @ 15HRS, 2 Return pick up from NIGHT Safari to hotel were not provided stating reason that it was rush in the park and we came out late than the stipulated time(The tour was on private basis and its the agent's duty that he stays and pick's us back)3.JURONG bird park pick up timing was given to be 09HRs in the itenary and the travel agent came only @ 10HRS because of which we had to miss the HAWK show, I have raised complaint against this to the concern authority for a refund for deficiency in service and havent got a reply yet and its been 3 days since i raised the complaint. Note : I HAVE GOT WRITTEN PROOF, mail conversation for ALL the above complaints and do not reply that you were correct for the sole purpose of publicity: Enquiry :575536, MAIL ID : [protected]@gmail.com