[Resolved]  Cox & Kings India — Booking of tour

Address:121003

I have booked two travelers for Fusion Europe and paid the booking amount of Rs 85, 000 on 18.08.2016. One of the traveler has got ill due to cardiac problem and was advised not to undertake journey . Immediately booking was cancelled on 28.08.2016 together all medical reports.
Cox & Kings told that cancellation was on account of medical ground full amount would be refunded . Now all of a sudden they have changed the track and and telling that you claim the refund from underwriter .
This is totally uncalled for, unethical and CHEAT by COX & KINGS
Was this information helpful?
No (0)
Yes (0)
Jul 4, 2017
Complaint marked as Resolved 
Cox & Kings India customer support has been notified about the posted complaint.
Verified Support
May 10, 2017
Cox & Kings India Customer Care's response
Dear Kamalkanya,

Greetings from Cox and Kings Limited!

Apologies for the inconvenience caused. Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern on [protected]@coxandkings.com along with below booking details in order to assist you further :

a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking

We look forward for your response.

Thanking you.

Regards,
Team Cox and Kings
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Cox & Kings India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    380
    Pending
    0
    Resolved
    268
    Cox & Kings India Phone
    +91 11 2676 8811 [New Delhi]
    +91 80 2223 9192 [Bangalore]
    +91 44 2836 3000 [Chennai]
    Cox & Kings India Address
    Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
    View all Cox & Kings India contact information