Cox & Kings India — Food/hotel & optional tours

Address:	Mumbai City, Maharashtra, 700102
Website:	www.consumercomplaints.in/new_complaint

Invoice no;1006758/0 file no;2016obt1644652;: booking no : 644652/30.05.16
This tour is being outsourced to red apple by cox & kings, only they have deputed a tour manager who has little control over red apple.
Bangkok tour.
It was fine, coach, driver, local guide, food, hotel, sight seeing are fantastic, no problem
Malaysia tour
One of the coach driver to some rude, misbehave with some passenger, the food in malacca was below standard, others ok
Singapore
The hotel room was too small, food was average, but problem was in the optional tour, tour manager asked whether anyone want the tour o[censored]niversal studio, being new in singapore we about 20 people agreed and paid 110 singaporedollar per person, she provided bus for us as usual the guide counted us to universal studio by bus and asked join around 6 pm, we came at the fixed point at 6.15 pm sharp, we could not find the guide or bus. We waited up to 7-45 pm for bus but we could not find the bus. The bus came with 6 passenger. It was not informed to us neither by guide nor by tour manager. As we were new there we have managed to came back to hotel by taxi.
We asked the tour manager, she told that bus waited for you upto 6.30 pm. So false statement by the guide, we were astonished to hear.
During the it had happened if one person is missing within fixed time bus did not move even time was also there when we all came back, bus was not there. But in this case how they left us in unknown place?
Secondly the price of the ticket is 73 singapore dollar, if we went by taxi it would cost 9 s dollar by taxi (4 person in a taxi) up & dn. Total cost comes;77 s dollar
Here even by paying 33 s dollar extra, the bus left left 14 passengers in a unknown place, i think it becoming the source of income of tour manager as i seen in my last tour of europe whirl..In paris gondola ride, and in switzerland (Charlie chaplin crimation place) mr, diniar patel, tour manager also collected extra money from passenger more than normal rate.
This creates a bad image of cox & kings not of tour manager. The tour manager makes money from passenger by unlawful means. I do not whether cox & king has a share of it or notyou should fixed the money for each optional tour and get it informed to all passengers before the tour and should asked the tour manager the accounts of the optional tour and advice not loot the passengers.
Thanking you