[Resolved]  CPP India — Plan renewed without my consent

Address:Bangalore, Karnataka

CPP is misleading people. They continuously called me until I agreed to take up the plan as I thought it would be useful to me. Once they my debited my account with the fee amount of Rs. 1680, they did not even bother to check anything further. However, after a year I see my account being debited with the same fee as last year though I have not agreed for any renewal. When I called to check, they said a communication was sent to you a week ago and since we did not hear anything back we renewed your account by debiting Rs. 1680. But when I asked them to provide details with regard to the communication they sent - they failed to provide details.I requested for a cancellation of the plan and refund the amount deducted, they said - plan can be cancelled but I would get only 50% refund in next 7 days. When asked why only 50%, again they had no explanation or justification. Not sure if there is any regulatory authority who is overseeing their dealings. This is clearly a fraudulent act of looting. Without establishing a proper communication protocol they can't take decisions on behalf of their so called customers. My CPP number is IA0498360. I request for 100% refund. Someone responsible please look into this and help people not losing their hard earned money anymore.
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Mar 14, 2018
Complaint marked as Resolved 
Verified Support
Feb 02, 2018
CPP Group India Customer Care's response
Dear Customer,

We hope that your query related to CPP has been successfully resolved.

Please feel free to contact us on our 24 hours helpline numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team
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