Follow us
Log in        Register
     
 
CRA NSDL (Central Record Keeping Agency) Logo

CRA NSDL (Central Record Keeping Agency) Customer Care

NSDL e-Governance Infrastructure Limited

1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:+91 22 2499 4200
 +91 33 2281 4661
 +91 33 2281 4662
 +91 44 2814 3917
 +91 44 2814 3918
 +91 11 2335 3815
 +91 11 2335 3817
 +91 79 2646 1376
 1-800-222080
Fax:+91 22 2495 2594
 +91 22 2499 4974
 +91 33 2289 1945
 +91 44 2814 4593
 +91 11 2335 3756
 +91 79 2646 1375
NSDL e-Governance Infrastructure Limited and The Pension Fund Regulatory and Development Authority (PFRDA) have entered into a agreement relating to the setting up of a Central Recordkeeping Agency (CRA) for the National Pension System (NPS). The NPS was introduced by Government of India for its new recruits (except the Armed Forces) joining w.e.f. January 1, 2004. CRA is the core infrastructure for the National Pension System and is critical for its successful operationalization. The main functions and responsibilities of the CRA include: Recordkeeping, Administration and customer service functions for all subscribers of the NPS. Issuing of unique Permanent Retirement Account Number (PRAN) to each subscriber, maintaining a database of all PRANs issued and recording transactions relating to each subscriber's PRAN. Acting as an operational interface between PFRDA and other NPS intermediaries such as Pension Funds, Trustee Bank, Annuity Service Providers, etc CRA will monitor member contributions and instructions and transmit the information to the relevant Pension Fund and schemes on a daily basis. CRA will provide periodic, consolidated PRAN statements to each member and discharge such other duties and functions as may be determined by the guidelines, directions and regulations issued by the PFRDA from time to time.
Branch Offices

Kolkata:
5th Floor, The Millenium, Flat No. 5W, 235/2A,
Acharya Jagdish Chandra Bose Road, Kolkata - 700 020.

Chennai:
6A, 6th Floor, Kences Towers, #1 Ramkrishna Street,
North Usman Road, T. Nagar, Chennai - 600 017.

More...
 

CRA NSDL (Central Record Keeping Agency) Complaints & Reviews

CRA NSDL (Central Record Keeping Agency) - missing of my password

User
 Manas Prusty on Mar 9, 2014
Sir, Respectfully I Sri Manas Ranjan Prusty my PRAN No.110001166077 and missing of my password No. Therefore I would request to you kindly provide a new Password No. & obliged. My Mob.No. 9938662669 for pl. SMS...
Complaint comments Read comments Complaint category Tax Services

CRA NSDL (Central Record Keeping Agency) - pran card, i-pin pran kit not received

User
 jatkailash86 on Mar 7, 2014
Dear sir
my Pran card, parn pin, i-pin & pran kit has been not received till now so please send soon
my details are here
Kailash chand jat S/o Mana Ram
vill-Tyoda, Post-Tyod
Teh-Phulera, Distt-Jaipur 303604
rajasthan
mob-9667837886
Office address
Room no 190,
Police Head Quarter Jaipur Rajasrhan
(cid ib )...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - not received Pran card and its kit

User
 smita jha on Feb 24, 2014
My PRAN(110003623846) has been generated on 05/02/2014., according to received mail. But I didn't receive Pran kit yet.Due to this reason I fail to login account and I am not able to Know what is my transaction status My Postal address is following mention Smita Jha W/o Arunanand Jha c/o Asha choudhary (Rajendra Choudhary) Mahavir colony.Beur Patna PO 800016. Threrfore it is requested to you Piz send my Pran kit on my above mention address as soon as early...
Complaint comments Read comments Complaint category Business & Finances

CRA NSDL (Central Record Keeping Agency) - problem of 80% amount withdrawal

User
 solleti111 on Feb 22, 2014
Dear right authority,
Satish Solleti

PF number: 111000663791

With reference to the below email…..I want to know as when can I get my rest PF amount as I got only20 percent of amount from the actual fund which I’m supposed to receive. I left from my duties long back 2 years but I yet receive my PF fund, As PF is my own money which was deducted from my monthly salary, hence there should not be any such condition to withdraw the funds. Rather, the process should be, the option should be given to the Emp if he willing to buy any scheme.
Complaint comments Read comments Complaint category Employers

CRA NSDL (Central Record Keeping Agency) - not received PRAN Kit

User
 abishek gupta on Jan 5, 2014
I was employed with Employees State Insurance Corporation, Model Hospital, Ludhiana but later resigned. While in service, I had submitted application for Permanent Retirement Account Number (PRAN) and was allotted 110081752823 by Central Recordkeeping Agency, NSDL. I had got a few e-mail messages for intimation of credit at my mail id abishekgupta_58@yahoo.com but haven't received my PRAN Kit till date. I had sought information about my PRAN Kit from ESIC, Model Hospital, Ludhiana under RTI Act, 2005 but in their letter dated 25.11.2013, they have stated that my PRAN Kit is not available in...
Complaint comments Read comments [1] Complaint category Other

CRA NSDL (Central Record Keeping Agency) - Pran kit not received

User
 satya narayan nayak on Dec 28, 2013
PRAN KIT NOT RECEIVED
SIR,
i had applied PRAN (Permanent Recruitment Account Number ) under govt. scheme dated 01-04-2011 . my pran no. have obtained throw internet .my Pran no.is 110081531898 but PRAN KIT has not been obtained till date . so kindly inform me at my given address by mobile or email or post.

satya narayan nayak
varistha adhyapak
govt. h.s.s.madana, distt. shajapur (m.p.)
india
Email : satyanayak3@gmail.com
Mobile no. 9424075107...
Complaint comments Read comments [2] Complaint category Schools

CRA NSDL (Central Record Keeping Agency) - EPF amount Rs. 1732 /- of Sept. 2011 has not been credited in my pran till date

User
 110091857272 on Dec 21, 2013
Respected Sir,
On the subject cited above amount has not been credit in my pran No. i have requested to my DDO but no action has been taken. I also wrote to My DTO officer, Jalandhar. BUt again no satisfied action has been taken. I am really confused what should i do now. Kindly solve this issue as early as possible. You are requested to credit this amount in my Pran No. I also forgot my password . Kindly reissue me new password.
Thanks,
Sincerely Yours.
Parveen
Cell No. 9814922091
E-mail. riju_parveen@yahoo.co.in...
Complaint comments Read comments Complaint category Other

CRA - NSDL Mumbai - SUB:-To Unlock my CRA account

User
 hnleo88 on Sep 6, 2013
Respected sir, I am hemant.ganagaram.nishad, My PRAN No.110020255295 On dated 23/03/2010 I Forgot my password then I entered five times wrong password so my account has been locked. now i found my password so please unlock my account or reply me how can i unlock my account thank you... Your Faithfully, hemant.gangarama.nishad E-mail: hemant.nishad@yahoo.com 202,sec-3,devchayya bldg shantinagar,mira road(east) dist-thane-401107 ch information as possible......
Complaint comments Read comments Complaint category Government Organizations

NSDL CRA - PRAN KIT NOT RECEIVED

User
 jagrati joshi on Sep 3, 2013
My PRAN no is 110081492956 and my PRAN kit is not received and not getting the sms and e-mail also , and i hv some problem to deposition of the contributory pension.........just immediate inform me provide my Pran kit , i am waiting for your reply . Regards- Jagrati Joshi bi 5792...
Complaint comments Read comments Complaint category Education

CRA - NSDL - Not Received PRAN Card

User
 roy.prita@gmail.com on Aug 26, 2013
Dear Sir, I had applied for PRAN [Permanent Retirement Account Number] under the government scheme of NPS. But I have not received PRAN Card. I had informed Nodal Office, Mumbai and sent mail Customer Care and Raise the Grievence on NSDL web site. They replied me with the speed post No. EM229040182IN. When I checked this number in online tracking system, it is shwoing undelivered to Delises office (Mumbai). Again I was informed it is undelivered. But they said again we are not received yet. I said you can check on this number in online tracking system. Since last 2 weeks i am following up...
Complaint comments Read comments [4] Complaint category Business & Finances

CRA, NSDL - Non received of PRAN CARD

User
 munindraepfo@gmail.com on Aug 15, 2013
Sir, I was working in NF Railway, Lumding Division, Assam. There i applied PRAN CARD for new pension scheme. After that i resigned railway job and got appointed in EPFO office in september 2008 but till today it is very regretted to say that i have not received my pran card except a deposit statement from CRA, NSDL through my previous employer where in my Pran No and Ppan no are seen.I have approached several time to my previous employer and nsdl office but no positive response have received. My present employer is pressuring hard on me to apply for new pran card or submit an earlier one but i do...
Complaint comments Read comments Complaint category Other

CRA - NSDL - NPS account went freeze

User
 Vaibhav Saran on Aug 12, 2013
Hi,

My PRAN is- 110061425985

My NPS account went freeze on not investing amount on time. I talked to customer care and they told me that my account is under Tier II and i need to fill UOS-S10A form along with INR 6,324 at my branch's PoP-SP where i opened the NPS account. I live in Delhi while account is in Head post office - Hardoi. Last month I visited with the form and amount customer care told.

I spent 4-5 hours in the head post office where my account is registered but they could not solved my problem. The disgusting thing was that no-one even...
Complaint comments Read comments Complaint category Tax Services

Central Recordkeeping Agency - Non receipt of PRAN card and investment detail

User
 Amit Mishra on Aug 5, 2013
Dear Sir/Madam

My self AMIT KUMAR MISHRA and My PRAN no is 110010481183. I didn't received my PRAN Card even after 5 years of my service from 2008.
Although investment detail from 01-04-2009 to 31-03-2010 has been received but since that no more investment detail received by me. The detail of investment detail is attached for ready reference.
It is requested you please provide me my PRAN card and investment details as early as possible....
Complaint comments Read comments [1] Complaint category Government Organizations

CRANSDL - re issue me new pin

User
 nirmal puri goswami on Jul 29, 2013
hello sir
i am nirmal puri goswami[adhyapak] govt. high school kacharwar .dist. umaria [madhya pradesh ]my pran no. is- 110031922626.
my pran account has been locked due to wrong inter. kindly re issue me new pin. my mobil no. is -08251086966.


my e- mail adress is- goswaminirmal500@gmail.com your faithfully

...
Complaint comments Read comments [1] Complaint category Employees

CRA - NSDL - NOT ABLE TO LOGIN

User
 sanjay1902 on Jul 28, 2013
I am not able to login as my account has been locked due to multiple try to login.

i have forgotten my password/security question.

pl. guide me to login.

thanx with regards.

sanjay

110023019504



cntact no.9350457742

sanjay_bansal0@yahoo.com...
Complaint comments Read comments [6] Complaint category Government Organizations

NSDL Central Recordkeeping Agency - ONE TIME PAYMENT OF MY PAY DEDUCTION ON RETIREMENT

User
 rajiv kamal on Jul 26, 2013
I am Bhuwaneshwar Prasad retired person from Child Devlopment Priject Office, Barh District- Patna (Bihar). My designation was as a lower divisionl cleark.
I am retired from my office on Date 31.04.2012. But yet not payment my diduction amount by NSDL Mumbai. I was applied application for geting my diduction amount on dated 31.05.2013 by countersigned by my office head DDO and district tresery officer 'Barh Patna' my PRAN NO. Is 110041456075. My total service period is only sixteen month only, so i want one time payment of my total diduction amount. Plese help me Honerable officer,s...
Complaint comments Read comments Complaint category Employers

CRA / NSDL - not received pran card

User
 Altaf Mughal on Jul 18, 2013
Resp.sir
we(Altaf Hussain,Ashfaq
Ahmed )are Govt employees in
education department in j&k state.we
have applied for pran card
allotment in CRA facilitation centre
jammu on 28-3-2013.the two forms
mentioned incontrol sheet bearing
ack.51054311032782 ,POA
reg.no.4014544 and ddo
reg.no.SGV089335B. but unfortunately
we did not
get pran card yet.on consulting with
CRA helpline today,they informed
us about pran card that already have
been dispatched through speed
post bearing no.RM187790744IN...
Complaint comments Read comments Complaint category Other

CRA - NSDL.com - UNLOCK ACCOUNT 1100110958(FOR NEW I- PIN)

User
 110011350958 on Jul 16, 2013
RESPECTED SIR I AM SHASHI KUMAR MY PRAN NO. IS 110011350958 I ENTERED WRONG PASSWORD MY ACCOUNT IS BLOCKED PLEASE UNLOCK MY ACCOUNT OR PLS TELL ME HOW CAN I UNLOCK MY ACCOUNT GIVE MENEW I-PIN.
THANKING YOU
YOURS FAITHFULLY
SHASHI KUMAR
MOB.09812727556
EMAIL;SHASHISHAJLION@GMAIL.COM...
Complaint comments Read comments Complaint category Education

CRA - NSDL.com - to unlock my pran account 110011350958

User
 110011350958 on Jul 12, 2013
Respected sir I AM SHASHI KUMAR .MY PRAN NO. IS 110011350958 I ENTERED WRONG PASSWORD AND MY ACCOUNT IS LOCKED(BLOCKED) PLEASE GIVE ME NEW I-PIN OR UNLOCK MY ACCOUNT ISHALL BE V.THANKFUL TO YOU FOR THIS THANKING YOU YOURS FAITHFULLY SHASHI KUMAR 9812727556 EMAIL:shashishajlion@gmail.com...
Complaint comments Read comments Complaint category Schools

Central Recordkeeping Agency For NPS - NSDL - CORRECTION IN PAN CARD

User
 110012190963 on Jul 4, 2013
PRAN CARD FROM ISSUING COMPANY HAS SO MANY CORRECTIONS IN THIS PRAN CARD NO:-110012190963
,1-MY SURNAME WRONGLY PRINTED THABKADE INSTEAD OF TABAKADE
2-MY FATHERS SURNAME TABAKADI INSTEAD OF TABAKADE
3-MY DATE OF BIRTH IS 25071986 INSTEAD OF 25071966.
4-MY POSTAL ADDRESS 115 SHADTRI NAGAR RATLAM INSTEAD OF 115 SHASTRI NAGAR RATLAM....
Complaint comments Read comments Complaint category Other

Share with Others

  
  

Recently Discussed
19 hours 9 minutes ago
CRA - NSDL
PRAN NO and PIN
1 days ago
CRA - NSDL
PRAN Kit not received
8 days ago
NSDL - CRA
Reissue of I-Pin in PRAN Card no. 110080675523
14 days ago
CRA NSDL (Central Record Keeping Agency)
missing of my password
17 days ago
CRA - NSDL
FORGET I-PIN PASSWORD