CRA NSDL (Central Record Keeping Agency) Logo

CRA NSDL (Central Record Keeping Agency) Customer Care

NSDL e-Governance Infrastructure Limited

1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:+91 22 2499 4200
 +91 33 2281 4661
 +91 33 2281 4662
 +91 44 2814 3917
 +91 44 2814 3918
 +91 11 2335 3815
 +91 11 2335 3817
 +91 79 2646 1376
 1-800-222080
Fax:+91 22 2495 2594
 +91 22 2499 4974
 +91 33 2289 1945
 +91 44 2814 4593
 +91 11 2335 3756
 +91 79 2646 1375
NSDL e-Governance Infrastructure Limited and The Pension Fund Regulatory and Development Authority (PFRDA) have entered into a agreement relating to the setting up of a Central Recordkeeping Agency (CRA) for the National Pension System (NPS). The NPS was introduced by Government of India for its new recruits (except the Armed Forces) joining w.e.f. January 1, 2004. CRA is the core infrastructure for the National Pension System and is critical for its successful operationalization. The main functions and responsibilities of the CRA include: Recordkeeping, Administration and customer service functions for all subscribers of the NPS. Issuing of unique Permanent Retirement Account Number (PRAN) to each subscriber, maintaining a database of all PRANs issued and recording transactions relating to each subscriber's PRAN. Acting as an operational interface between PFRDA and other NPS intermediaries such as Pension Funds, Trustee Bank, Annuity Service Providers, etc CRA will monitor member contributions and instructions and transmit the information to the relevant Pension Fund and schemes on a daily basis. CRA will provide periodic, consolidated PRAN statements to each member and discharge such other duties and functions as may be determined by the guidelines, directions and regulations issued by the PFRDA from time to time.
Branch Offices

Kolkata:
5th Floor, The Millenium, Flat No. 5W, 235/2A,
Acharya Jagdish Chandra Bose Road, Kolkata - 700 020.

Chennai:
6A, 6th Floor, Kences Towers, #1 Ramkrishna Street,
North Usman Road, T. Nagar, Chennai - 600 017.

More...
 

CRA NSDL (Central Record Keeping Agency) Complaints & Reviews

CRA NSDL (Central Record Keeping Agency) - Dear Sir I Forgott My Login Password

User
 Shailesh R Jainapur on Apr 21, 2015
Dear Sir/Madam I am Shailesh R Jainapur(Pran Ac No-110093327842)I got my Pran kit.. I logged in many times to know my Account Details, But Last month I tried to log in but it shows wrong password but I used my correct one, after doing 3, 4 times it shows Your account locked.. So please reset my password I unable to log in so please do the needful as much as early sir.. With Regards Shailesh R Jainapurh...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - My Name and PRAN CARD

User
 Yaduvendra Pratap Sinha on Apr 20, 2015
सेवा मे, महाप्रबंधक महोदय, CRA NSDL (Central Record Keeping Agency) मुम्बई, महाराष्ट्रा । विषय - प्राण कार्ड नहीं प्राप्त होना व CRA NSDL के खाता में गलत नाम को सुधरवाने के संबंध में । महाशय, निवेदन पूर्वक कहना है कि मैं पु. 928 / यदुवेन्द्र प्रताप सिन्हा ( YADUVENDRA PRATAP...
Complaint comments Read comments Complaint category Police

CRA NSDL (Central Record Keeping Agency) - 10 MONTHS PASSED BUT STILL PRAN CARD NOT RECEIVED.

User
 surehans on Apr 20, 2015
Hi Team, I have applied for National Pension System scheme near about TEN months ago via MUTHOOT FINCORP (kon gaon branch). I am fed up by asking THEM about my PRAN CARD but every time I am getting same revert it is in process. I think some fraud is going on... I had given 100 rupees along with my Address proof, Id proof and Photo to MUTHOOT FINCORP. EVERY TIME THEY COME WITH NEW EXCUSE AND AGAIN ASK FOR DOCUMENTS. ALREADY I HAVE GIVEN DOCUMENTS THRICE TO THEM. I THINK THEY ARE DOING SOME FRAUD WITH CUSTOMERS PHOTO AND DOCUMENTS CAN YOU PLEASE LOOK IN THIS MATTER AND LET ME KNOW. MY DETAILS...
Complaint comments Read comments Complaint category Banks

CRA NSDL (Central Record Keeping Agency) - No response till yet for the request of change in Mobile No.

User
 Nadeem7860 on Apr 18, 2015
Dear Sir, I have requested so many times to CRA to change my mobile number in their records, but till today no action is being taken by the customer care people. I request you to kindly help me to change my Mobile No. from 8006558855 to 9216558855 My PRAN No. is 110043646167. Thank You so much. Yours Faithfully, SAYED M NADEEM NAQVI...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - regarding pran kit dr usha yadav PRAN NO 110074591459

User
 dr rupesh yadav on Apr 17, 2015
hi sir i am dr usha working as specialist obs & gynae in ddu hospital govt of nct hari nagar new delhi pin. 110064.i had applied for PRAN through proper channel 4 months ago. i received your mail and sms regarding my PRAN no 110074591459 and PRAN kit on 3rd march 2015 but as our hospital's dealing PAO office address has been changed from mayapuri DTC bus depot, new delhi to PAO[no. XX], govt.NCT, GBSSS-1, rajouri garden extension, new delhi.so my PRAN kit reverted back to NSDL-CRA, mumbai. so kindly redispatch my PRAN kit to my home address (dr.usha yadav, WZ-37B, first floor, gate no.4, janak...
Complaint comments Read comments Complaint category Doctors

CRA NSDL (Central Record Keeping Agency) - regarding pran kit dr rupesh yadav PRAN NO. 110094591458

User
 dr rupesh yadav on Apr 17, 2015
hi sir i am dr rupesh working as specialist anaesthesia in ddu hospital gnct hari nagar new delhi pin. 110064.i had applied for PRAN through proper channel 4 months ago. i received your mail and sms regarding my PRAN no 110094591458 and PRAN kit on 4th march 2015 but as our hospital's dealing PAO office address has been changed from mayapuri DTC bus depot, new delhi to PAO[no. XX], govt.NCT, GBSSS-1, rajouri garden extension, new delhi.so my PRAN kit reverted back to NSDL-CRA, mumbai. so kindly redispatch my PRAN kit to my home address (dr.rupesh yadav, WZ-37B, first floor, gate no.4, janak park,...
Complaint comments Read comments Complaint category Doctors

CRA NSDL (Central Record Keeping Agency) - Account Statement for BOB NPS PRAN No.501003081374 of Rekha Jain

User
 vikasjain1786 on Apr 13, 2015
Dear Sir We have opened NPS PRAN Account Number 501003081374 in Name of Rekha Jain as on 29.04.2014 by depositing Rs.1000 and then we have deposited Rs.11000 on 19.02.2015 At your Bank of Baroda, MIA Branch, Jodhpur could not providing the Statement because of Account not showing in the System of Bank of Baroda, MIA Branch, Jodhpur Please help and solve the problem as at earliest. Please Provide the Statement of Accounts Since till date. Thanks Rekha Jain My Mail Id is - vikasjain1786@gmail.com...
Complaint comments Read comments Complaint category Banks

CRA NSDL (Central Record Keeping Agency) - PRAN KIT

User
 anil2491 on Apr 13, 2015
Sir my card was dispatched on 20 Jan 2015 . but i have not recieved it yet .it was dispatched by courier and they are very irresponsive.my pran card number is Pension Account (PRAN-110074343681) . Please make sure that i get it. Thanking you ANIL KUMAR SINGH Contact number 9097304378...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - Unable to log in / receive statements

User
 shalabhgupta on Apr 13, 2015
I had subscribed to NPS on 27th March 2014 via aggregator Ghaziabad Branch-UTIITSL. The PRAN No. allotted to me is 500092811511. Since opening the account, I have not received any communication / statement of accounts. I tried to login to see the details of my account online, but on entering the PRAN as User ID, the error appears “ invalid PRAN/ account does not exist”....
Complaint comments Read comments Complaint category Stock Market

NSDL (CRA) - Regarding NSDL account locked.

User
 9418079625 on Apr 10, 2015
Respected sir my name is sunil kumar and my PRAN no. is 110063997479 i entered more than 5nos. wrong passward so my account has been locked. i have filed complaint nodal office so kindly correct or reset of my account number my mobile no. is 9418479625. thanks....
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - withdrawal problem

User
 sandeep jawar on Mar 27, 2015
My self sandeep dilip jaware and my pran No. 110060095321. Im send the widrawal form but my name is in the cra record is jaware sandeep. d and i M send The documet in my name is sandeep dilip jaware that reason my widrawal Final prosses on documet verification in on hold. than please help me and sujest what do i than my final of withdrawal....
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - user id and i pin or t pin

User
 amit6806 on Mar 24, 2015
I have not login my user id but when i logged then I can't log in and when i want to reset i pin by secret question then it show invalid user id but i Sent a request for reset i pin by instant. Pease help and sent my User id and i- pin, t-pin. name- Amit Tiwari father- Brijnandan tiwari user id - 110083392621...
Complaint comments Read comments Complaint category Business & Finances

CRA NSDL (Central Record Keeping Agency) - did not recieved the pran card

User
 manasmanu on Mar 18, 2015
Sir my card was dispatched on 5 feb 2015 . but i have not recieved it yet .it was dispatched by overnite courier and they are very irresponsive.my pran card number is Pension Account (PRAN-110034430760) . Please make sure that i get it. Thanking you Manas manu barthwal Union bank of india Contact number 7055700066...
Complaint comments Read comments Complaint category Banks

CRA NSDL (Central Record Keeping Agency) - I-PIN REGARDING

User
 Himanshu Ranjan Mohanty on Feb 23, 2015
Sir I bear PRAN No. 110040010236 and my old I-PIN number is 93486991. my problem is sir when I log in to CRA first it shows the I-pin incorrect then I online apply for I-PIN change through Nodal officer and my accknoledgement Number is 9100398296. Hence I requested you to watch my matter and send me in the give id as soon as possible. papunu.agp@gmail.com...
Complaint comments Read comments Complaint category Tax Services

CRA NSDL (Central Record Keeping Agency) - difference between actual account activation date and showing on account

User
 pradeep chauhan1234 on Feb 14, 2015
Dear sir, myself is pradeep chauhan pran no. Is 110052009342 . Sir, my ACTUAL ACTIVATION DATE OF MY PRAN ACCOUNT IS NOT MATCH WITH DATE WHICH SOWING ON WEBSITE BY WHICH REASON MY ACCOUNT BALENCE IS ALSO BELOW THEN ACTUAL BALENCE.SO SIR PLEASE KINDLY HELP ME. THANK YOU SIR....
Complaint comments Read comments [1] Complaint category Employees

CRA NSDL (Central Record Keeping Agency) - my pran account not generate

User
 Yadav Devpuria on Feb 7, 2015
Sir main apna pran account check nahi kr pa raha hu ki isme kitha balance hai mane ise 2 year phale khola tha lekin bad me main kafi mahine tk ise login nahi kr paya to ye block ho gaya hai ab jb main ise open karna chata hu to ye login nahi.hota hai. Uper likha aata hai ki your account locked. To plz sir meri help kro main kya karu jo mera account Login ho jaye or main apna balance check kr sakta hu plz sir help me....
Complaint comments Read comments Complaint category Employees

CRA NSDL (Central Record Keeping Agency) - REISSUE T-PIN AND I-PIN

User
 khandelwalparveen on Feb 7, 2015
Dear sir, Myself PARVEEN KUMAR, vill-Makrauli Khurd, P/O-Makrauli kalan, Tehsil & Distt-Rohtak, State-Haryana, Pincode-124001 PRAN NO.- 110003423713 New MOBILE NO.-07696662876, First CRA Registred Mobile No. 09466447216 out of service, E.MAIL ID.- khandelwalparveen@gmail.com Sir with due respect i want to say that i used my account many times and print my status report. But now i forgot my password. After 5 wrong options to login my account is blocked. Sir please reissue my T-PIN and I-PIN....
Complaint comments Read comments Complaint category Employees

CRA NSDL (Central Record Keeping Agency) - PRAN Card not delivered

User
 Cshipra on Jan 30, 2015
On 19/1/2014, I received a sms that the PRAN Card (PRAN No. - 110054329829) has been dispatched on 14/1/2015 by overnight courier AWB 6658699154. It’s been 2 weeks and I haven’t received my physical PRAN Card. On tracking the overnight courier website, it shows that the PRAN Card has been delivered but I have not received it. Repeated attempts to contact overnight courier via email and phone have gone unanswered. Important documents like the physical PRAN Card should not be sent through services that do not deliver. Request you to look into the matter and ensure that I receive the physical...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - PRAN # - 110014253404 (PRAN Card not received and contribution not reflecting in my nps account)

User
 abhay dharamshi on Jan 30, 2015
My PRAN # is - 110014253404. I have not received my PRAN Card yet. Also, my employer (TCS) has deducted 5000/- from my Jan Salary, but I cannot see that amount in my NPS account at - https://npscra.nsdl.co.in/ Please respond at the earliest. Thanks, Abhay Dharamshi...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - TIER-2 ACCOUNT IS FREEZED BY AXIS BANK DELHI PRAN 110060335483

User
 Rambir Agrawal on Jan 17, 2015
sir, i am a central govt (Min Of Defence) employee and my PRAN Number is 110060335483 and my name is Rambir Agrawal, my contact no is 9310334883, e mail-rambir.agrawal@gmail.com earlier i have deposited Rupees 5000/ in my NPS A/C through axis bank cheque No 603745 dated08/02/2013 and the Bank has accepted, but now bank had returned my cheque saying that your A/C have frozen.when i asked to d-freez my A/C, then, thay said, your office will take action in this matter. please advise me the correct way to get solution. thanking you....
Complaint comments Read comments Complaint category Banks

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