CRA NSDL (Central Record Keeping Agency) Logo

CRA NSDL (Central Record Keeping Agency) Customer Care

NSDL e-Governance Infrastructure Limited

1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:+91 22 2499 4200
 +91 33 2281 4661
 +91 33 2281 4662
 +91 44 2814 3917
 +91 44 2814 3918
 +91 11 2335 3815
 +91 11 2335 3817
 +91 79 2646 1376
 1-800-222080
Fax:+91 22 2495 2594
 +91 22 2499 4974
 +91 33 2289 1945
 +91 44 2814 4593
 +91 11 2335 3756
 +91 79 2646 1375
NSDL e-Governance Infrastructure Limited and The Pension Fund Regulatory and Development Authority (PFRDA) have entered into a agreement relating to the setting up of a Central Recordkeeping Agency (CRA) for the National Pension System (NPS). The NPS was introduced by Government of India for its new recruits (except the Armed Forces) joining w.e.f. January 1, 2004. CRA is the core infrastructure for the National Pension System and is critical for its successful operationalization. The main functions and responsibilities of the CRA include: Recordkeeping, Administration and customer service functions for all subscribers of the NPS. Issuing of unique Permanent Retirement Account Number (PRAN) to each subscriber, maintaining a database of all PRANs issued and recording transactions relating to each subscriber's PRAN. Acting as an operational interface between PFRDA and other NPS intermediaries such as Pension Funds, Trustee Bank, Annuity Service Providers, etc CRA will monitor member contributions and instructions and transmit the information to the relevant Pension Fund and schemes on a daily basis. CRA will provide periodic, consolidated PRAN statements to each member and discharge such other duties and functions as may be determined by the guidelines, directions and regulations issued by the PFRDA from time to time.
Branch Offices

Kolkata:
5th Floor, The Millenium, Flat No. 5W, 235/2A,
Acharya Jagdish Chandra Bose Road, Kolkata - 700 020.

Chennai:
6A, 6th Floor, Kences Towers, #1 Ramkrishna Street,
North Usman Road, T. Nagar, Chennai - 600 017.

More...
 

CRA NSDL (Central Record Keeping Agency) Complaints & Reviews

CRA NSDL (Central Record Keeping Agency) - I-PIN REGARDING

User
 Himanshu Ranjan Mohanty on Feb 23, 2015
Sir I bear PRAN No. 110040010236 and my old I-PIN number is 93486991. my problem is sir when I log in to CRA first it shows the I-pin incorrect then I online apply for I-PIN change through Nodal officer and my accknoledgement Number is 9100398296. Hence I requested you to watch my matter and send me in the give id as soon as possible. papunu.agp@gmail.com...
Complaint comments Read comments Complaint category Tax Services

CRA NSDL (Central Record Keeping Agency) - difference between actual account activation date and showing on account

User
 pradeep chauhan1234 on Feb 14, 2015
Dear sir, myself is pradeep chauhan pran no. Is 110052009342 . Sir, my ACTUAL ACTIVATION DATE OF MY PRAN ACCOUNT IS NOT MATCH WITH DATE WHICH SOWING ON WEBSITE BY WHICH REASON MY ACCOUNT BALENCE IS ALSO BELOW THEN ACTUAL BALENCE.SO SIR PLEASE KINDLY HELP ME. THANK YOU SIR....
Complaint comments Read comments Complaint category Employees

CRA NSDL (Central Record Keeping Agency) - my pran account not generate

User
 Yadav Devpuria on Feb 7, 2015
Sir main apna pran account check nahi kr pa raha hu ki isme kitha balance hai mane ise 2 year phale khola tha lekin bad me main kafi mahine tk ise login nahi kr paya to ye block ho gaya hai ab jb main ise open karna chata hu to ye login nahi.hota hai. Uper likha aata hai ki your account locked. To plz sir meri help kro main kya karu jo mera account Login ho jaye or main apna balance check kr sakta hu plz sir help me....
Complaint comments Read comments Complaint category Employees

CRA NSDL (Central Record Keeping Agency) - REISSUE T-PIN AND I-PIN

User
 khandelwalparveen on Feb 7, 2015
Dear sir, Myself PARVEEN KUMAR, vill-Makrauli Khurd, P/O-Makrauli kalan, Tehsil & Distt-Rohtak, State-Haryana, Pincode-124001 PRAN NO.- 110003423713 New MOBILE NO.-07696662876, First CRA Registred Mobile No. 09466447216 out of service, E.MAIL ID.- khandelwalparveen@gmail.com Sir with due respect i want to say that i used my account many times and print my status report. But now i forgot my password. After 5 wrong options to login my account is blocked. Sir please reissue my T-PIN and I-PIN....
Complaint comments Read comments Complaint category Employees

CRA NSDL (Central Record Keeping Agency) - PRAN Card not delivered

User
 Cshipra on Jan 30, 2015
On 19/1/2014, I received a sms that the PRAN Card (PRAN No. - 110054329829) has been dispatched on 14/1/2015 by overnight courier AWB 6658699154. It’s been 2 weeks and I haven’t received my physical PRAN Card. On tracking the overnight courier website, it shows that the PRAN Card has been delivered but I have not received it. Repeated attempts to contact overnight courier via email and phone have gone unanswered. Important documents like the physical PRAN Card should not be sent through services that do not deliver. Request you to look into the matter and ensure that I receive the physical...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - PRAN # - 110014253404 (PRAN Card not received and contribution not reflecting in my nps account)

User
 abhay dharamshi on Jan 30, 2015
My PRAN # is - 110014253404. I have not received my PRAN Card yet. Also, my employer (TCS) has deducted 5000/- from my Jan Salary, but I cannot see that amount in my NPS account at - https://npscra.nsdl.co.in/ Please respond at the earliest. Thanks, Abhay Dharamshi...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - TIER-2 ACCOUNT IS FREEZED BY AXIS BANK DELHI PRAN 110060335483

User
 Rambir Agrawal on Jan 17, 2015
sir, i am a central govt (Min Of Defence) employee and my PRAN Number is 110060335483 and my name is Rambir Agrawal, my contact no is 9310334883, e mail-rambir.agrawal@gmail.com earlier i have deposited Rupees 5000/ in my NPS A/C through axis bank cheque No 603745 dated08/02/2013 and the Bank has accepted, but now bank had returned my cheque saying that your A/C have frozen.when i asked to d-freez my A/C, then, thay said, your office will take action in this matter. please advise me the correct way to get solution. thanking you....
Complaint comments Read comments Complaint category Banks

CRA NSDL (Central Record Keeping Agency) - Unable to view personal details page

User
 Bhaskarjyoti Neog on Jan 16, 2015
I have applied for correction of my wrong pan no from AFVPN5158E to AFVPN9158E. Acknowledgement no was 1111124155. But I am not to view my personal details page after that to check whether correction was done or not. Plz reply and sort out the viewing issue...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - PRAN NO.

User
 mahitop20 on Jan 14, 2015
Sir, My name is Mahendra keer I am Inspector in ITB Police presently posted in CENTRAL FTR Bhopal. I have appointed in 2009. My PPAN No. is 2009102318404783. I had fill up PRAN form during year 2010 but i haven't got PRAN Card yet. My DOB is 13.11.1983. Please Kindly issue me PRAN NO. Yours Sincerely, Mahendra keer...
Complaint comments Read comments Complaint category Security Services

CRA.NSDL - reissue i or tpin

User
 sandeep kumar kankarwal on Jan 11, 2015
I m sandeep kumar govt employe my pran no is110071684578.i lost my i- pin or t-pin. So i fill s2 form for change personal detial and reissue ipin or tpin with office dispatch no 1013 dated 26/11/14. After send to D.T.O chandigarh.but i have no any result. Plz help me for mypran status my mobile no 8437567367. And email id is sandeeptce6@gmail.com...
Complaint comments Read comments Complaint category Other

CRA NSDL (Central Record Keeping Agency) - re-issue i-Pin & T-Pin

User
 110000071069 on Dec 28, 2014
JAI HIND Sir, I am a regular subscriber of NPS with user ID - 110000071069..My parent department is 69 Bn CRPF but Presently I am Deputation with National Security Guard w.e.f. July 2014 and my mobile No. 9871316507. i have lost my I-pin & T-pin. I am not use I-pin & T-pin to till date which your office provided to me in previously. Hence I request to you please provide a new /re-issue I-Pin & T-Pin along with user guidelines to me at the earliest the following official/duty address. PRAN NO. 110000071069, Force No. 060061753 RANK- RANGER-II /GD S/O SRI NAGEN RAJBONGSHI, "C" SQUADRON,...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - re-issue of I-PIN & T-PIN And change of address.

User
 BABAITATAI on Dec 25, 2014
NAME- SHANTANU PAUL, FATHER'S NAME- SRI SUNIL PAUL, PRAN NO- 110070305200, MOBILE no- 9239336652, mail id- 00shantanu00@gmail.com, New Address- RLY QRS NO- 213/F, NARKELDANGA RLY COLONY, P.O+P.S- NARKELDANGA, KOLKATA, W.B- 700011 I forgot my reset I-PIN & T-PIN kindly send the new one or guide to change my I-PIN & T-PIN as well as the address change. THANKING YOU Shantsnu Paul....
Complaint comments Read comments [2] Complaint category Railways

CRA NSDL (Central Record Keeping Agency) - NON ISSUING PRAN CARD

User
 Brajesh Kumar Choudhary on Dec 24, 2014
Sir, I am Puran singh Gond working as sahayak adhyapak at govt. primary school Karela Block badwara Distt. Katni in MADHYA PRADESH my employee unique Id is AN4587 provided by department of school education govt. of madhya pradesh. I have resieved my PRAN No.110001510507 by the department but I have not resievsd PRAN KIT yet now. I request yuo relies my PRAN KIT as soon as possible. PURAN SINGH GOND SAHAYAK ADHYAPAK(AN4587) GOVT. P.S KARELA DDO 2012003001 GOVT. HSS KHITOULI DDO REGISTRATION NO.SGV145074B DTO REGISTRATION NO. 4011453...
Complaint comments Read comments Complaint category Schools

CRA NSDL (Central Record Keeping Agency) - Incorrect Photo and Signature scanned to PRAN (Token #10065522, a/c #110034166617)

User
 shashank_agl on Dec 11, 2014
PRAN No.: 110034166617 Token No.: 10065522 Issue: Incorrect photo and Signatures scanned to my PRAN account Status: NSDL accepts that the wrong photo and signs are scanned and to be updated but are not replying with the correct status of the case. Attempts made : Mailed 5 times at info.cra@nsdl.co.in, Called 7 times at customer care service....
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - RESET I PIN

User
 dokaniadinesh@yahoo.in on Dec 9, 2014
NAME : OM PRAKASH PANDIT FATHER'S NAME : JAWAHAR PANDIT DOB : 15/01/1969 PRAN NO. : 110020551966 MY I PIN WAS RESET BUT MY MOBILE NO AND E MAIL ID WAS LOSSED SO PL ISSUE NEW I PIN ON MY NEW MOBILE NO AND NEW E MAIL ID. MY NEW MOBILE NO. 9931875626 MY NEW E MAIL ID IS : OMPRAKASHPANDIT091@GMAIL.COM THANKS REGARDS OM PRAKASH PANDIT...
Complaint comments Read comments Complaint category Government Organizations

Central Recordkeeping Agency - PANTEON KIT NOT RECEIVED

User
 nandkishor more on Nov 30, 2014
MY SELF NANDKISHORE MORE MOB. No. 9575116844 PRAN NUM. 110051911707 AT POST - CHAPORA TEH + DIST. - BURHANPUR PIN CODE 450445 Respected sir, my self nandkishore more and my pran no. is 110051911706 has being received but my complete kit, card and password is not yet received. so please dispatch my kit, as early as possible. thank you ....
Complaint comments Read comments Complaint category Schools

CRA NSDL (Central Record Keeping Agency) - my account is locked pls solved

User
 Kishore Gaddipati on Nov 21, 2014
Respected sir, My name is Gaddipati NV Kishore Kumar s/o Suryanarayana have forgot the password . I had already changed the IPIN . But I couldn't memorize it and my A/C is locked now. So I requested to you that kindly re-use the IPIN to know details of my PRAN A/C details. My A/C no is 110082724885 and E-mail Id is "kishore.apsp@gmail.com" Mobile no. 9492590679 and i want change my mobile number in account Please help me. Thankyou sir......
Complaint comments Read comments Complaint category Insurance

CRA NSDL (Central Record Keeping Agency) - prankit and sms not recive

User
  v upadhyay on Nov 6, 2014
i am mp.gov. employ. my post is Adhyapak in gov. boys higher secondry school amarwara distt. chhindwara(MP.) . i have not recieved my pran kit my pran no. has come. my detail---- vinod kumar upadhyay my pran no.---110091540088 kindly send me a pran kit.i am not receving sms of my account. dto.reg.no.---4011453 uniqe code--AG7338 Mob. no.---9425833621 adress---- gov.boys H.S.school AMARWARA -480221 DISTT. CHHINDWARA(MP}...
Complaint comments Read comments [1] Complaint category Employees

CRA NSDL (Central Record Keeping Agency) - forgot I-PIN

User
 110080031424 on Nov 5, 2014
Sir, I am regular subscriber of NPS with user ID - 110080031424 and mobile No. 9002273227 has been registered when I was posted in West Bengal circle and now I am posted in Delhi and mobile Number has been changed. When i am using the option of forgetting password then OTP is going on my registered mobile and the above SIM is dead now I am using mobile No. 7042768441. It is therefore, requested to kindly provide my I-PIN and change my registered mobile number 7042768441 in place of 9002273227, please....
Complaint comments Read comments Complaint category Police

CRA NSDL (Central Record Keeping Agency) - Request for new IPIN

User
 Thomas Hembrom on Nov 4, 2014
Respected sir, My name is Thomas Hembrom s/o Nicholas Hembrom have forgot the password . I had already changed the IPIN . But I couldn't memorize it and my A/C is locked now. So I requested to you that kindly re-use the IPIN to know details of my PRAN A/C details. My A/C no is 110061186633 and E-mail Id is "thomashembrom2012@gmail.com" Mobile no. 9089839384 Please help me. Thankyou sir....
Complaint comments Read comments Complaint category Other

Share this page with others

  
  

Recently Discussed

1 days ago
CRA - NSDL
Not Received PRAN Card
8 days ago
CRA - NSDL
PRAN login is locked
16 days ago
NSDL CRA
Re issue new Password
17 days ago
NSDL CRA
IPIN AND TPIN
20 days ago
CRA - NSDL
PRAN NO and PIN