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CRA NSDL (Central Record Keeping Agency) Customer Care

NSDL e-Governance Infrastructure Limited

1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:+91 22 2499 4200
 +91 33 2281 4661
 +91 33 2281 4662
 +91 44 2814 3917
 +91 44 2814 3918
 +91 11 2335 3815
 +91 11 2335 3817
 +91 79 2646 1376
 1-800-222080
Fax:+91 22 2495 2594
 +91 22 2499 4974
 +91 33 2289 1945
 +91 44 2814 4593
 +91 11 2335 3756
 +91 79 2646 1375
NSDL e-Governance Infrastructure Limited and The Pension Fund Regulatory and Development Authority (PFRDA) have entered into a agreement relating to the setting up of a Central Recordkeeping Agency (CRA) for the National Pension System (NPS). The NPS was introduced by Government of India for its new recruits (except the Armed Forces) joining w.e.f. January 1, 2004. CRA is the core infrastructure for the National Pension System and is critical for its successful operationalization. The main functions and responsibilities of the CRA include: Recordkeeping, Administration and customer service functions for all subscribers of the NPS. Issuing of unique Permanent Retirement Account Number (PRAN) to each subscriber, maintaining a database of all PRANs issued and recording transactions relating to each subscriber's PRAN. Acting as an operational interface between PFRDA and other NPS intermediaries such as Pension Funds, Trustee Bank, Annuity Service Providers, etc CRA will monitor member contributions and instructions and transmit the information to the relevant Pension Fund and schemes on a daily basis. CRA will provide periodic, consolidated PRAN statements to each member and discharge such other duties and functions as may be determined by the guidelines, directions and regulations issued by the PFRDA from time to time.
Branch Offices

Kolkata:
5th Floor, The Millenium, Flat No. 5W, 235/2A,
Acharya Jagdish Chandra Bose Road, Kolkata - 700 020.

Chennai:
6A, 6th Floor, Kences Towers, #1 Ramkrishna Street,
North Usman Road, T. Nagar, Chennai - 600 017.

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CRA NSDL (Central Record Keeping Agency) Complaints & Reviews

CRA NSDL (Central Record Keeping Agency) - I HAVE NOT RECEIVED THE RECEIPT OF NPS FROM ALANKIT CENTRE, 4E/2, JHANDEWALAN, NEW DELHI

User
 anmolbakshi on Oct 18, 2014
Sir, I have receipt your email through which I become to know that u have demanded the acknowledgement number. In this connection, i want to inform you that : on the Alankit Centre, 4E/2, Jhandewalan, New Delhi I have given my form to Sh. Vikas & Sh. Sonu who is the dealing staff at that time They told me that u submit Rs.500/- to us. Next day we sent your receipt on your email id. anmol_bakshi78@yahoo.com At Time they have not given me any acknowledgement for my cash & form depositing. But I am very sorry to say that I have not received any email from ALANKIT CENTRE, JHANDEWALAN,...
Complaint comments Read comments Complaint category Products & Services

CRA NSDL (Central Record Keeping Agency) - Reissue of T-pin and I-Pin

User
 RAMNARESH YADAV on Oct 15, 2014
Dear sir, Myself RAMNARESH, vill-sobhapur, P/O-bhushan kalan, Tehsil-narnaul, Distt-Mohindergarh, State-Haryana, Pincode-123001 PRAN NO.- 110011856466 MOBILE NO.-09466886584, 09729784421 E.MAIL ID.- raamnaresh23@gmail.com Sir with due respect i want to say that i used my account many times and print my status report. But now i forgot my password. After 5 wrong options to login my account is blocked. Sir please reissue my T-PIN and I-PIN....
Complaint comments Read comments Complaint category Education

CRA NSDL (Central Record Keeping Agency) - my pran card is invalid showing and father's name is not correct

User
 lavekush on Oct 13, 2014
Good morning... Sir, My pran card had been received from my regional block revatipur district ghazipur uttar pradesh date 23/08/2012. I am servant of DISTRICT PANCHAYAT RAJ ADHIKARI GHAZIPUR UTTAR PRADESH. Some problem has been occured in my pran card- 1- My father name NIRAHU RAM but print on card NIHAHU RAM so please alter the detail card for correct father name. 2- My mobile no is not updated in my account. 8601136276 is my mobile no please update this no. in my account. 3- When I first time log in pran accout that pran card detail show and sucessfully log in BUT at present time I will...
Complaint comments Read comments [1] Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - New issue for T Pin and I Pin

User
 110091264933 on Oct 10, 2014
Respected Sir, My password and secreat quiestion has been loss. So re issue my T Pin and I Pin. My Pran No-110091264933 My Name- Dinesh Kumar Behera Fathers Name- Antaryami Behera At- Keutapatana, Po- Badanauput, Via- Tigiria, Dist- Cuttack State- Odisha Pin- 754030 Date of Birth- 15/07/1988 Email id beheradinesh1988@gmail.com Phone No- 09439629936...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - my password lock

User
 Rinki Devi on Oct 9, 2014
sir i am Rinki Devi my pran no is 110072602407, i forget password and three time wrong password then my account lock so i request repley me how to unlock my account and how to recover/ change my password my email id sanjay.ndapatna@gmail.com...
Complaint comments Read comments Complaint category Computers & Accessories

CRA NSDL (Central Record Keeping Agency) - account lock

User
 kd731 on Oct 7, 2014
sir i am kotadiya kishor my pran no is 110010158946, i forget password and three time wrong password then my account lock so i request repley me how to unlock my account and how to recover/ change my password my email id kdkotadiya731@gmail.com...
Complaint comments Read comments Complaint category Other

CRA NSDL (Central Record Keeping Agency) - re issue of I-PIN & password of pran no 110020718858

User
 Dr.Dasyam Suresh on Sep 28, 2014
sir/madam My PRAN No is 110020718858, my password is blocked from some reason, So please reissue my new I PIN (Password)Mob.no is 9440666886. Thanking you Yours Faithfully, Dr.Dasyam Suresh, Veterinary Asst Surgeon, Veterinary Dispensary, Hiramandalam, Srikakulam, pin-532459 Andhra Pradesh Phone no-9440666886 E-Mail- "dsureshvet@gmail.com...
Complaint comments Read comments Complaint category Doctors

CRA NSDL (Central Record Keeping Agency) - T Pin and I Pin blocked

User
 naresh.anuj12 on Sep 25, 2014
Respected Sir, , I Naresh Kumar son of Sh. Rajpal, r/o VPO Kakroi, District Sonipat. I forgot my password as well as the security question, I entered five time wrong password and my account has been locked. So I request to Reissue of I-Pin in PRAN card no. 110060678374 (or) suggest me how I can get the new I-Pin and T Pin on my e-mail ID- naresh.anuj12@gmail.com and through SMS on my present mobile No. 8053560875. It is further submitted that I have also applied for re-issue of I Pin and T Pin through my Judicial Department i.e. District & Sessions Judge, Sonipat, Haryana through Sonipat...
Complaint comments Read comments Complaint category Employees

NSDLCRA - to reissue I -pin

User
 Parmaram on Sep 21, 2014
Dear sir I Parmaram s/o Narayan ram. I am serving as a teacher. My pran account has been locked.My pran no. Is 110002026816 I request you to reissue I - pin on my mobile no. 9783253519 through sms or e - mail at bugaliyaparmaram@gmail.com Thanks...
Complaint comments Read comments [1] Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - my details is not change

User
 murali meena on Sep 18, 2014
sir i apply s2 form 3 times but my mobile number adress and mail id is not change till my details so my name murari lal meena i am govt.emloye my reg.pran n 110050612643 adress Rz 9/211 I block gali no -8f West sagar pur New delhi 110046 my mobile number 8285921816 mail id ml99meena@gmail.com...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - what is status of my application - application for change of my present residential address and I-PIN

User
 Kousik Chandra on Sep 8, 2014
Sir/Madam, I, Shri KOUSIK CHANDRA work at Metro Railway, Kolkata. I have sent a application for change of my residential address and I-PIN. I have sent this about 6-7 months ago. But I have no reply from you. I want to known what is status of my application. My Permanent Retirement Account Number - 110061402724. My Present address is Sushila Kuthir (Netram Eye Hospital), 3rd Floor, Near 217A Bus Stand Narayanpur-Battala, P.O.- Rajarhat-Gopalpur P.S.- Airport Dist - North 24 Parganas Pin - 700136 West Bengal, India I will be highly obliged for your kindness. Regards,...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - Correction of my name against my PPAN & PRAN

User
 ARPITA BHOWMICK DUTTA on Sep 8, 2014
SIR/ Madam, With due respect I would to draw your kind attention to the matter that I SMT ARPITA BHOWMICK DUTTA, had applied for PRAN through Treasury office, Tinsukia (Assam) and accordingly my 16 digits PPAN is allotted to is.2013572700200776. The said PPAN application had applied by me necessary forwarded from Block Elementary Education Kakopathar, Dist- Tinsukia (Assam) and my CPF is being deducted from my regular Salary bill against PPAN No. . 2013572700200776 . W.e.f JULY/2013 to till October / 2013. After that, from the month of November/2013, I have been drawing my salary at TINSUKIA...
Complaint comments Read comments [1] Complaint category Education

CRA NSDL (Central Record Keeping Agency) - mistake in pran card and account

User
 om prakash vaishnav on Sep 6, 2014
Dear sir, I received my pran no.110064011605, in that my surname and nominee is wrong, so what can I do correct it? My name is OM PRAKASH VAISHNAV. I am working as a post of MTS under THE SPOs TONK 304001-01 of Dept. Of INDIA POST. I applied for pran card by THE POSTMASTER TONK H.O. 304001. I have received my pran card no.110064011605, in that my surname is VAISHNAY and my nominee name is MEENA VAISHNAV but according my service record my correct surname is VAISHNAV and my nominee name is BEENA VAISHNAV. So kindly change my surname and nominee name, and issue me a correct pran card. plz inform me...
Complaint comments Read comments Complaint category Postal & Delivery Services

Central Recordkeeping Agency (NSDL) - Reissue i-pin of pran card

User
 Jass Riar on Sep 5, 2014
Sir/ mam, i am jasbir kaur, my pran no. Is 110052403259. I have forgot my i pin no. & password, so i request, please sent my new i pin at my email id (Vjass212@gmail.com). With regards, my postal address-jasbir kaur d/o. S, salwinder singh, v.P.O harchowal, tehsil batala, district gurdaspur, pin code 143527 punjab india...
Complaint comments Read comments Complaint category Police

CRA NSDL (Central Record Keeping Agency) - Regarding non receipt of pran kit

User
 jpchoudhary974u on Aug 30, 2014
This is jai prakash serving in crpf.As i applied for pran in 2011 but till date i didn't recieved pran kit from yr office. My pran no. Is 110050121201 and ppan is 2007102390311947. When i checked online status of pran card it shows that my pran card has been delivered to the address below-
Pao (Crpf), ministry of home affairs, new delhi
Dy director (A/cs) crpf
Mahavir nagar, pao tilak nagar, new delhi. 110018 india
I didn't recived any information for pran card from above said office and not yet recieved also. So i request you to please arrange to send my pran...
Complaint comments Read comments Complaint category Police

CRA NSDL (Central Record Keeping Agency) - Forgot my I Pin Password and my account is locked

User
 deejayraazu on Aug 29, 2014
SIR, I am JIBON JYOTI GOGOI and my PRAN NO:-110061236995. I forgot my I PIN (PASSWORD). So please reissue the new I PIN password. Because my account was locked when I am trying to log in. Thanking you Sir Yours faithfully JIBON JYOTI GOGOI, JHANJI BOLOMIR GAON, SIVASAGAR, ASSAM-785683 E-mail-deejayraazu@gmail.com...
Complaint comments Read comments Complaint category Business & Finances

CRA NSDL (Central Record Keeping Agency) - wrongly posted photograph of another person on PRAN N0.111002063115

User
 khajashabir on Aug 28, 2014
i Shabir Ahmad Khoja wanted to know that you have wrongly posted photograph of another person on my PRAN No. 111002063115 and my department not cradited the said account from last 3 years can i get the GOVT. share of these years. Secondly i have submitted S7 form for change of photograph towards CRA NSDL through proper way[Facilittion Center] but unfortunately you did not returned the same PRAN card .What i can do onwards....
Complaint comments Read comments Complaint category Education

CRA NSDL (Central Record Keeping Agency) - my account has been blocked

User
 ashwani.budhi on Aug 3, 2014
My annual statement has not be come to my address from my account is open to till date & I am not able to log in as my account has been locked due to multiple try to log in. i have forgotten my password/security question. pl. guide me to log in. thank with regards.ASHWANI KUMAR A/c No.110090384785 Contact No.9430015987 Email. ashwani.buddhi@gmail.com...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - change the father name on nsdl servr

User
 dimpal1412 on Jul 31, 2014
Respected Sir my name is DIMPALBEN THAKOR BHAI PATEL and my PAN NO IS CAOPP0599R My complaint is my father name is THAKOR BHAI RAMBHAI PATEL and it is corretly printed on my pancard but on your server its show THAKUR BHAI. so change the my father name as early as possible bcoz i face lot of problem regarding to my pan card your faithfully DimpalPatel mob-9558795108...
Complaint comments Read comments Complaint category Other

CRA NSDL (Central Record Keeping Agency) - correction of nominee name in master data was not uploaded by POP-SP madhubani

User
 ajit kumar chaudhary on Jul 8, 2014
sir, i have to say i opened my PRAN NO-110002852646 . Somehow nominee name was miss-pelt in master data, i reported to POP-SP but they, after passing one and half year they are not able to even register my complain.they are saying we don't know how to lodge this, for this they required user id and password but they don't have this .i complained lots but every time they said it will be done. But still they did not do his.now i am afraid about my contribution in PRAN....
Complaint comments Read comments Complaint category Government Organizations

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