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CRA NSDL (Central Record Keeping Agency) Customer Care

NSDL e-Governance Infrastructure Limited

1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:+91 22 2499 4200
 +91 33 2281 4661
 +91 33 2281 4662
 +91 44 2814 3917
 +91 44 2814 3918
 +91 11 2335 3815
 +91 11 2335 3817
 +91 79 2646 1376
 1-800-222080
Fax:+91 22 2495 2594
 +91 22 2499 4974
 +91 33 2289 1945
 +91 44 2814 4593
 +91 11 2335 3756
 +91 79 2646 1375
NSDL e-Governance Infrastructure Limited and The Pension Fund Regulatory and Development Authority (PFRDA) have entered into a agreement relating to the setting up of a Central Recordkeeping Agency (CRA) for the National Pension System (NPS). The NPS was introduced by Government of India for its new recruits (except the Armed Forces) joining w.e.f. January 1, 2004. CRA is the core infrastructure for the National Pension System and is critical for its successful operationalization. The main functions and responsibilities of the CRA include: Recordkeeping, Administration and customer service functions for all subscribers of the NPS. Issuing of unique Permanent Retirement Account Number (PRAN) to each subscriber, maintaining a database of all PRANs issued and recording transactions relating to each subscriber's PRAN. Acting as an operational interface between PFRDA and other NPS intermediaries such as Pension Funds, Trustee Bank, Annuity Service Providers, etc CRA will monitor member contributions and instructions and transmit the information to the relevant Pension Fund and schemes on a daily basis. CRA will provide periodic, consolidated PRAN statements to each member and discharge such other duties and functions as may be determined by the guidelines, directions and regulations issued by the PFRDA from time to time.
Branch Offices

Kolkata:
5th Floor, The Millenium, Flat No. 5W, 235/2A,
Acharya Jagdish Chandra Bose Road, Kolkata - 700 020.

Chennai:
6A, 6th Floor, Kences Towers, #1 Ramkrishna Street,
North Usman Road, T. Nagar, Chennai - 600 017.

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CRA NSDL (Central Record Keeping Agency) Complaints & Reviews

CRA NSDL (Central Record Keeping Agency) - pran kit issue karava babat

User
 rohitpatel47 on Jun 30, 2015
My name is ROHITKUMAR MAHENDRAKUMAR PATEL My pran no.110061377324. I lost my pran kit so please issue pran kit. I am a employee of goverment departement. My mobile nu is 999054500 and email id is rohit.patel47@yahoo.com please issue pran kit. Address.11 shubh tenaments Near parth vila gate nirmal nagar road patan 384265...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - re issue of i pin

User
 somnathgiri on Jun 29, 2015
Respected sir, My name is Somnath Giri s/o Bhutnath Giri have forgot the password . I had already changed the IPIN . But I couldn't memorize it and my A/C is locked now. So I requested to you that kindly re-use the IPIN to know details of my PRAN A/C details. My A/C no is 11542011009543 and E-mail Id is somnath.giri1@gmail.com" Mobile no. 9430716536 Please help me. Thankyou sir....
Complaint comments Read comments Complaint category Banks

CRA NSDL (Central Record Keeping Agency) - reissue of pran kit

User
 Ashwinrose on Jun 29, 2015
My name is ashok kumar meena. My pran nu is 110070236315. I lost my pran kit so please reissue me new pran kit. I am a employee of central excise and custom departement. My mobile nu is 9586979304 and email id is ashwinrose97@yahoo.com. please also update my mobile number which mentioned above 9586979304....
Complaint comments Read comments Complaint category Tax Services

CRA NSDL (Central Record Keeping Agency) - NOT RECEIVED I-PIN AND LOGIN ID FOR THE PRAN 500054913866

User
 venkata krishna Reddy on Jun 29, 2015
NOT RECEIVED I-PIN AND LOGIN ID FOR THE PRAN 500054913866 WE REGISTERD A/C in KOKAPET BRANCH (ANDB000643)OF ANDHRA BANK IN TELANGANA SO KINDLY SEND I- PIN AND LOGIN ID AS SOON AS POSSIBLE MY CONTACTS: Ph:9948283847 Mail Id:krishnareddy.chintala@gmail.com...
Complaint comments Read comments Complaint category Institutes

CRA NSDL (Central Record Keeping Agency) - NPS - PRAN card not received

User
 manoj.thiancherry on Jun 28, 2015
I Manoj T, PRAN no.110064808582, didnt receive my PRAN card but got an sms stating it has been dispatched on 6/6/2015 with courier tracker no. But instead i received IPIN & TPIN and not the card. same was informed through the grievance portal twice ( token no. 10080394, 10080463 ) but they responded thru sms with same reply that it has been dispatched with the same courier tracker. On June 23, 2015 i received an email stating a request generated for a signature & photo change, which put me in surprise as i didn't raise this. Is my card in wrong hands ..?.. Requesting to please look into my issue,...
Complaint comments Read comments [1] Complaint category Business & Finances

CRA NSDL (Central Record Keeping Agency) - pran card not recived

User
 saleem001 on Jun 28, 2015
My name is Mohd saleem ansari my Pran no is 500024449925 . I am apply Pran card 11 march 2015. But not received Pran card plz inform my email id- saleem_ansari@aol.com and mobile no 9044509365. Address-new awadh vihar colony near k.b.r school nadarganj Lucknow. Pincode-226023 Mob- 9044509365...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - To re issue pran kit

User
 Dharmendra kumar kashyap on Jun 24, 2015
Sir, My name is Dharmendra kumar kashyap and my pran number is 110072796758 I submit S2 form for re issue pran kit march 2015 in tresury office but i have not recieved pran kit .please give answer Email ID : Dkkashyap40@gmail.com Mobile no: 9027116676...
Complaint comments Read comments Complaint category Police

CRA NSDL (Central Record Keeping Agency) - issue of new password to my user id

User
 Ravi Moodu on Jun 24, 2015
Comments Jun 17, 2015 by shokat azim Best Review +1 To CRA-NSDL Mumbai Respected Sir, I am Ravi Moodu, my pran no is 110042273072 working as Reserved Sub inspector of police, my pran account is locked due to multiple wrong entries Kindly issue new password my email address is ravi.moodu@yahoo.com and my working mobile no is 9703530968 Your faithfully, Ravi Moodu...
Complaint comments Read comments Complaint category Police

CRA NSDL (Central Record Keeping Agency) - CHANGE OF MY ADDRESS AND CHANGE OF MY MOBILE NO.

User
 Manishmalik13785 on Jun 23, 2015
RESPECTED SIR, MOST RESPECTFULLY IT IS SUBMITTED THAT I WAS WORKING AS AHLMAD IN THE JUDICIAL DEPARTMENT GOVT. OF HARYANA AT DISTRICT JIND. BUT AT PRESENT I HAVE BEEN TRANSFERRED TO DISTRICT REWARI (HARYANA). MY LAST ADDRESS WAS MANISH MALIK CARE OF CHIEF JUDICIAL MAGISTRATE JIND (HARYANA) BUT NOW MY CURRENT ADDRESS IS MANISH MALIK CARE OF CIVIL JUDGE SENIOR DIVISION REWARI (HARYANA) POSTAL CODE IS 123401. HENCE IN FUTURE MY ALL DETAILS OF CONTRIBUTION MAY KINDLY BE SEND TO MY NEW CURRENT ADDRESS. EXCEPT THIS I HAVE CHANGED MY MOBILE NO. AND AT PRESENT MY MOBILE IS +919467669011. HENCE YOU...
Complaint comments Read comments Complaint category Employees

CRA NSDL (Central Record Keeping Agency) - forgot my pran number but not get at any medium

User
 Er Dinesh Dongre on Jun 23, 2015
myself Dinesh Dongre working as a swo-b with sbt, my pf id is326830 i have forgot my pran number . many time i called at customer care and visit nsdl office but not get .. please help me how i get my pran number. my mobile number is 9926673339...
Complaint comments Read comments Complaint category Banks

CRA NSDL (Central Record Keeping Agency) - Non credit of NPS contribution against my PRAN No. 110050542349 & NON ACTIVATION OF MY TIER-II ACCOUNT-Reg

User
 Asheesh Gupta on Jun 21, 2015
Dear Sir, With due regards it is stated that I have registered through SBI internet banking (POP SP Registration Number:6048770) & transferred the amount (Rs 1000/- & Rs 500/-) vide Reference Number: IH20521357 & IH19357390, Contribution Receipt Number: 12604877060093128 & 12604877060079544 against my PRAN No. 110050542349 on 29.05.2015 & 09.06.2015 but the same amount is not reflected in my NPS account. My Tier-II account is showing as not-activated & the bank said that they forwarded it to NSDL. It is therefore requested to do necessary action for activate my NPS account & credit the contributed...
Complaint comments Read comments Complaint category Banks

CRA NSDL (Central Record Keeping Agency) - Not receiving pran number

User
 95572 on Jun 21, 2015
I manish kumar joined canara bank on 7 july 2014 after that i have submitted my pran application to circle office of ahmadabad in the month of aug and nov 14 and last one on 7 jan 15. My staff number is 95572 and date of birth is 16 dec 1973 s / o rajbali singh. Add:a8 aakruti duplex, behind air force stn makarpura baroda. Pin:390014....
Complaint comments Read comments Complaint category Banks

CRA NSDL (Central Record Keeping Agency) - Non acceptance of the premium amount.

User
 kalabapna on Jun 18, 2015
I have deposited annual premium Rs 6023 towards my PRAN A/C No. 110051229196 in post office Bhabha Nagar- 323307 which had been received by the District Head Post Office- Chittorgarh- 302001 on 8.4.2015 vide Receipt No. 12602133019230950. However, on 10.4.2015 I received a telephonic message that the said amount could not be deposited in my PRAN A/c and the amount would be refunded to me. No reason was explained to me, while I am willing to keep the A/c continue. Sir, a long time of about 2 months passed, I have not received the amount back nor its receipt and no satisfactory reply from any authority...
Complaint comments Read comments Complaint category Other

CRA NSDL (Central Record Keeping Agency) - recieving pran kit 110081466521

User
 alka sunil tiwari on Jun 15, 2015
dear, sir/madam I Have not yet recieved my pran kit for pran a/c no 110081466521. please update me the status.I have allready submit my S1 form. THANK YOU Regard Alka tiwari mob -9617130260 email-tiwarisuneel134@gmail.com...
Complaint comments Read comments Complaint category Schools

CRA NSDL (Central Record Keeping Agency) - pran kit not received and nps also not cut.

User
 sreenivasulu1993 on Jun 12, 2015
My name is D.SREENIVASULU, working at Indian railways, my PRAN ACCOUNT NUMBER IS "110014374224" .received by SMS on 02-02-2015, but pran kit not received and also NPS amount also not cut from my account, SO PLEASE SOLVE MY NAME PROBLEM....
Complaint comments Read comments Complaint category Railways

CRA NSDL (Central Record Keeping Agency) - Upgradation of my new mobile number and e-mail ID

User
 Ajay Surin on Jun 11, 2015
Sir, My name is Ajay Surin my father's name is George Surin and I am working in office of the Superintendent of Police, Rourkela, Odisha. My PRAN No.110081973564. My registered mobile no.9861925493 is lost therefore I request you kindly upgrade my new mobile no.7787901478 and e-mail ID - ajay84.as@gmail.com for sms alert for deposit of Amount into PRAN....
Complaint comments Read comments [1] Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - Log in problem

User
 Mahi Nellore on Jun 11, 2015
my name is Mahesh Muttavarapu.user id 111002434287. I could not log in my account. My old phone number given was 8801170198, which is not working now.my new number is 8790198959, and my email id old was Mahesh.bussain@yahoo.com and now is maheshjohn5@gmail.com. please consider my request and do the needful....
Complaint comments Read comments Complaint category Hospitals

CRA NSDL (Central Record Keeping Agency) - details mismatch

User
 Ballaree Das on Jun 9, 2015
I Ballaree Das, daughter of Bijan kumar Das, bear the PRAN 111003253703. My DOB is 22/11/1985. My address is 14, K.S. Dutta Road. Saptampally. Nimta. Kolkata-700049. £oWhenever I try to log in to check my status using cra-nsdl.com it is displaying the message that details are not matched. I am an employee of United Bank of India. I am very much worried about this and please solve this problem....
Complaint comments Read comments Complaint category Banks

CRA NSDL (Central Record Keeping Agency) - मेरा अकाउट ब्‍लाॅक होने के संबंध में।

User
 amitmurab on Jun 9, 2015
महोदयजी विनम्र निवेदन है कि मै अमित मुराब, पद -अमीन और मेरा कार्यालय का नाम कार्यपालन यंत्री, कोलार नहर संभाग, नसरूल्‍लागंज जिला- सीहोर है। जो कि जल संसाधन विभाग के अधीन है। मेरी सेलरी नसरूल्‍लांगज जिला सीहोर कोषालय से निकलती है। मेरा...
Complaint comments Read comments [1] Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - Zero Credit updated in the PRAN account No.-110054083736

User
 msandhya81 on Jun 8, 2015
I K Swetha Rabindranath bearing PRAN NO. 110054083736, has Zero Credit in the PRAN account from Sep 2014 though the deductions for CPS from salary is regularly done. I kindly request you to look into the matter and credit the money in the PRAN account....
Complaint comments Read comments Complaint category Government Organizations

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