CRA NSDL (Central Record Keeping Agency) Logo

CRA NSDL (Central Record Keeping Agency) Customer Care

NSDL e-Governance Infrastructure Limited

1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:+91 22 2499 4200
 +91 33 2281 4661
 +91 33 2281 4662
 +91 44 2814 3917
 +91 44 2814 3918
 +91 11 2335 3815
 +91 11 2335 3817
 +91 79 2646 1376
 1-800-222080
Fax:+91 22 2495 2594
 +91 22 2499 4974
 +91 33 2289 1945
 +91 44 2814 4593
 +91 11 2335 3756
 +91 79 2646 1375
NSDL e-Governance Infrastructure Limited and The Pension Fund Regulatory and Development Authority (PFRDA) have entered into a agreement relating to the setting up of a Central Recordkeeping Agency (CRA) for the National Pension System (NPS). The NPS was introduced by Government of India for its new recruits (except the Armed Forces) joining w.e.f. January 1, 2004. CRA is the core infrastructure for the National Pension System and is critical for its successful operationalization. The main functions and responsibilities of the CRA include: Recordkeeping, Administration and customer service functions for all subscribers of the NPS. Issuing of unique Permanent Retirement Account Number (PRAN) to each subscriber, maintaining a database of all PRANs issued and recording transactions relating to each subscriber's PRAN. Acting as an operational interface between PFRDA and other NPS intermediaries such as Pension Funds, Trustee Bank, Annuity Service Providers, etc CRA will monitor member contributions and instructions and transmit the information to the relevant Pension Fund and schemes on a daily basis. CRA will provide periodic, consolidated PRAN statements to each member and discharge such other duties and functions as may be determined by the guidelines, directions and regulations issued by the PFRDA from time to time.
Branch Offices

Kolkata:
5th Floor, The Millenium, Flat No. 5W, 235/2A,
Acharya Jagdish Chandra Bose Road, Kolkata - 700 020.

Chennai:
6A, 6th Floor, Kences Towers, #1 Ramkrishna Street,
North Usman Road, T. Nagar, Chennai - 600 017.

More...
 

CRA NSDL (Central Record Keeping Agency) Complaints & Reviews

CRA NSDL (Central Record Keeping Agency) - NON-RECEIVING OF WELCOME KIT

User
 akjecpwd on May 23, 2015
I HAVE PRAN NO 110030144169. I HAVE NOT RECEIVED WELCOME KIT .WHEN QUERRIED FOR THE SAME ON WEBSITE OF NSDL-CRA, IT WAS DISPLAYED TO ME TAHT THE SAME HAS BEEN ALREADY ISSUED.BUT IT IS THA FACT THAT I HAVE NOT RECIEVED THA SAME EVEN AFTER MANY YEARS OF PORIOD.I HATE THIS NON RESPONSIVE SYSTEM OF NSDL. I HAVE TRIED MANY TIMES TO MADE REISSUE OF WELCOME KIT BUT NOT SUCCEED DUE TO LENGTHY PROCESS ADOPTED BY NSDL. MY REGISTERED MOBILE NO IS NOT VALID AT THIS TIME. I HAVE TRIED TO RESET OF PASSWORD THROUGH MY PAO.BUT THEY ARE UNABLE TO DO THE SAME AS THEIR USER ID BECOMES INVALID. IN THE ABOVE SCENARIO...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - Didnt recieve PRAN KIT yet

User
 Arun Kumar31 on May 22, 2015
I, Arunkumar regarding my PRAN No 110004678-16 generated on 20/3/2015 and received sms regarding dispatched it on 24/3/2015 over nite courier AWB 6660208332 at my communication address. But the PRAN kit has not been received so far. You are requested to initiated action to submit the my PRAN kit at the earliest...As far i tracked the goods-it says mumbai-neyveli..It reached villupuram(mumbai-chennai-villupuram)..But form villupuram-i havent recieved so far..But i got a message saying it got delivered on 31/3/2015..please check...
Complaint comments Read comments Complaint category Banks

NSDL CRA - quaterly NPS statement

User
 00asdf on May 18, 2015
Gd mor sir I am central govt employee.My pran no is 110012272854 My complain is I am not recieved my quaterly NPS statement last 2 years. And my registered emailied no is ajaysharma125001562@gmail.com Please send my quaterly NPS account statement my registered emailied. Thanking u sir...
Complaint comments Read comments Complaint category Tax Services

CRA NSDL (Central Record Keeping Agency) - Re - generate of I-pin

User
 KS THAKUR 1986 on May 18, 2015
I am Kulwinder Singh havinf Pran Number 110040950147. .. I am not able to open my account as I did not change the password first time as per directions given by you... My mobile number registered with cra is not valid... my present mobile number is 9779900687. .. I want to register this mobile number to my pran number and want new I-pin. ..so that I may able to open my account...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - Pran Card nor yet delivered

User
 manohar.m2226 on May 16, 2015
Hai This is Manohar here. I have submitted Pran applications on 20th Nov 2014, received a confirmation mail on January 2015, I have received one more mail on Feb 2nd 2015, regarding dispatchment of Pran card kit. But till now no update on this.. I spoke to branch office about this issue but no good response from them.. Please help me out.. 110094573218 Pran a/C no....
Complaint comments Read comments [2] Complaint category Business & Finances

CRA NSDL (Central Record Keeping Agency) - To unlock my PRAN account.

User
 dkdash81@gmail.com on May 16, 2015
Sir, I am DILLIP KUMAR DASH, my PRAN Account no- 110041257685. I forget my passward, then entered five times wrong password, then due to five times wrong answer to secret question my PRAN account has been locked. so my account has been locked. so please send me new passward & unlock my account or replay me how can i unlock my accunt. my email id -send to again dkdash81@gmail.com. Request you help me in this problem. yours-faithfully DILLIP KUMAR DASH PRAN ACCOUNT NO-110041257685 EMAIL ID- dkdash81@gmail.com contact no.9439539148...
Complaint comments Read comments Complaint category Employees

CRA NSDL (Central Record Keeping Agency) - Reissue of I-pin

User
 Alkeshpatan on May 16, 2015
My self ALKESH MULJIBHAI PARMAR and I am working in department of posts and I have issue a PRAN with no - 110010233323 Today I want to check out my account but due to password failure the same locked hence I go to forget password for issue of OPT and I filled mandatory details and click on generate OPT the message shown as details mismatch. I checked my details and correct details provided but still remarks remain same. In this regard please provide me solution. My details as under Name - ALKESH MULJIBHAI PARMAR DOB - 12/08/1982 FATHERS NAME - MULJIBHAI NARSINHBHAI PARMAR...
Complaint comments Read comments [1] Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - missing credit

User
 laxmichand on May 11, 2015
Amount of 2264(employee contribution)+2264(employer contribution) =4528is due for month feb 2012. Amount of 3844(employee contribution)+3844(employer contribution)=7688 is due for month sep 2013. Please deposit my total pending amount with interest ASAP. Please the transaction details on my ID: Email Id:lcgupta260@gmail.com For further query and details you can contact me on below mention no. Mob no:9413950196 My details are: PRAN NO:11100021963766 Name:Laxmi Chand Gupta DDO Name;Senior Deputy block elementary education office jawaja PAO Name:DTO, State Insurance and provident fund...
Complaint comments Read comments Complaint category Education

CRA NSDL (Central Record Keeping Agency) - PRAN KIT NOT RECEIVED FOR PRAN NO. 110054726943

User
 Satyanarayan Gadkari on May 10, 2015
I, SATYANARAYAN MARUTI GADKARI, regarding my PRAN No 110054726943 generated on 21 Apr 2015 and received sms regarding dispatched it on 25 Apr 2015 over nite courier AWB 6661617270 at my communication address. But the PRAN kit has not been received so far. You are requested to initiated action to submit the my PRAN kit at the earliest......
Complaint comments Read comments Complaint category Postal & Delivery Services

CRA NSDL (Central Record Keeping Agency) - NON RECEIVED PRAN KIT

User
 kkms on May 9, 2015
I, Surendra Singh Shekhawat, received e-mail regarding my PRAN No 110064722608 generated on 21 Apr 2015 and received sms regarding dispatched it on 23 Apr 2015 over nite courier AWB 6661518430 at my communication address. But the PRAN kit has not been received so far. You are requested to initiated action to submit the my PRAN kit at the earliest....
Complaint comments Read comments Complaint category Other

CRA NSDL (Central Record Keeping Agency) - My application rejection letter Intimate to My Nodal officer

User
 medaraboinapraveenkumar on May 6, 2015
Sir, I M. Praveen Kumar, User ID- 110070008654 and i submitted my NPS withdrawal letter vide reference no: 9379/ongc-Mumbai, dated: 10.12.2014 and it was rejected on march-2015. Please intimate to my Nodal officer and also my personal mail ID i.e., mpraveenkumar58@yahoo.in and update my mail ID, and also please send a copy to my Native address i.e., M. PRAVEEN KUMAR, H.NO: 8-48, GANGAPUTHRA STREET, NARSAMPET VILLAGE & MANDA, WARANGAL DISTRICT OF TELANGANA STATE, PIN: 506132, CELL NO: 9346647080 AND 9494920188. hence i requested to kind authority send intimation to my Nodal Officer and also...
Complaint comments Read comments Complaint category Other

CRA NSDL (Central Record Keeping Agency) - PRAN KIT NOT RECEIVED YET

User
 akashml on May 5, 2015
Respected Sir, My name is Akash M L. I recieved a message on 23rd april 2014 that my Pran Kit with Pran No. 110033796062 has been dispatched to me by MIDNIGHT COURIERS. But I have not recieved it yet. Please resend the Pran kit to me. My contact details are given below.. Akash M L TC - 18/905(7), Anjanam Kunnapuzha, Aramada P O Thirumala, Trivandrum Pin: 695032 email id... akashml2010@gmail.com Phone No... 7736591499 Thanking You Akash M L...
Complaint comments Read comments Complaint category Other

CRA NSDL (Central Record Keeping Agency) - cpf deducted amount is not credited in my PRAN account

User
 ramesh chuvan on May 5, 2015
Dear Sir, Myself is Ramesh B. Chuvan I am working as a teacher in Jamnagar district. My PRAN no. is 110031376018. During January-2012 to February-2014, nineteen months my C.P.F. deduction and government contribution are not credited in my PRAN account. I have given an application to D.E.O. office Jamnagar before three months. But any process has not been done yet. Please, sir, help me to solve this problem....
Complaint comments Read comments Complaint category Education

CRA NSDL (Central Record Keeping Agency) - Not yet received PRAN kit

User
 sv1279 on May 3, 2015
I Dr Sunil Vyas working as Assistant Professor in jodhpur rajasthan received a message onin 8 April 2015 that my PRAN NO. Is 110084689575 and my PRAN kit was dispatched on 1 april 2015 which I have not received till date I have enquired at my local State Insurance and Provident fund office Jodhpur and they have told that it has not reached till date and the nobody picks up the phone In CRA on the given customer care number. So please help me tracking my PRAN KIT and do needfull....
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - PRAN ACCOUNT LOCKED BY CRA NSDL

User
 L JOHNPETER on Apr 29, 2015
Sir, My name is Johnpeter Lorudusamy, I am serving to Govt of India (CISF) and my PRAN No is 110090005137 .Presently this account is locked by CRA and reason unknown. I was submitted application (S2 form) for many time to your officer through our DDO/RPO Chennai for activation of account, re-issue of I/T-Pin and correction of few details, The RPO/DDO was issue a acknowledgement No 9000032151, Till now the same account is not activated nor issue of T/I Pin by CRA. Hence, it is requested to taken necessary suitable action of the above at your end Mob No +919445873704, email id ljohnpeter435@gmail.com...
Complaint comments Read comments [1] Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - to unlock my account(PRAN) and change mobile no.

User
 md masood nongjai on Apr 28, 2015
Sir, I Md Masood Nongjai CRA account no.11008198 3110 is lock due to five times wrong possword intere d on 25/4/2015.Now I found my password, please unlock my CRA account.And my resistration phone no 9856383180 was lost please resister this new no.9089088068 to gate my CRA account information So, I requested you to accept my humble request to unlocker my account and resistar the new mobile number to CRA account. Your faithfully Md Masood nongjai Acct.no.:110081983110...
Complaint comments Read comments [1] Complaint category Police

CRA NSDL (Central Record Keeping Agency) - To Unlock CRA account no.and change mobile no.

User
 md masood nongjai on Apr 27, 2015
Sir, I Md Masood Nongjai my PRAN(parminent retairment account number) is 1100801983110 is loc ked due to incorrect password inter five times, now I found my password please unlock my account no. And my mobile no 9856383180 is lost and I can't have my account information please resistard a new no.9089088068. So, I request you please unlock my account no.and change the new mobile no.given above.please send me to my mobile 9089088068 weather my account is unlock or not or chang mobile no. your faithfully Md Masood Nongjai acct.no.1100801983110 State:Manipur, Imphal add:keikhu mayai leikai pin...
Complaint comments Read comments Complaint category Police

CRA NSDL (Central Record Keeping Agency) - change of phone number

User
 shafiq ahmad rather on Apr 27, 2015
I am Shafiq Ahmad Rather S/0:Ghullam Ahmad Rather R/0:Larkipora Anantnag Kashmir DDO No:SGV087216D Pran no:110001161185 Sir i had tried enough times to know my statement but it shows invalid i-pin because i had lost my sim-card bearing no 9596591203 which i had given to nsdl so i tried through another phone number bearing no 9596420038.So i request your goodself please solve my problem that will be your most kindnness....
Complaint comments Read comments [1] Complaint category Police

CRA NSDL (Central Record Keeping Agency) - To Unlock my CRA account and change mobile .

User
 md masood nongjai on Apr 27, 2015
Sir, I Md Masood Nongjai, account no.1100801983110 is locked due to wrong password intered five times w when the password lost, now I found my password please unlock my account.And my resistared Mobil no.9856383180 was lost and l couldn't resived any information please resistard a new no.9089088068. So, l requested please unlock my account no.and change the above new mobile no. Your faithfully Md Masood Nongjai State:Manipur, Imphal East Sub:Manipur Rifles...
Complaint comments Read comments Complaint category Police

CRA NSDL (Central Record Keeping Agency) - Death claim of Sri Late. N. Sanjeeva

User
 hmzphs on Apr 27, 2015
I am A. Dasharatha Reddy, GHM Nodal Officer of ZPHS Veliminedu.Mandal : Chityal, Dist: Nalgonda. Sri Nandipati Sanjeeva was an employee of our school. He was died on 18-03-2014. I have submitted all required documents for death claim to his nominee. His PRAN no. is 110011932557. You have asked some queries. For that also I have submitted all documents. But till today the claim was not settled. So I am requesting you that please make it fast. yours A. Dasharatha Reddy Headmaster Regn No.SGV032374G. My mail Id. hmzphsveliminedu@gmail.com...
Complaint comments Read comments Complaint category Insurance

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