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CRA NSDL (Central Record Keeping Agency) Customer Care

NSDL e-Governance Infrastructure Limited

1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:+91 22 2499 4200
 +91 33 2281 4661
 +91 33 2281 4662
 +91 44 2814 3917
 +91 44 2814 3918
 +91 11 2335 3815
 +91 11 2335 3817
 +91 79 2646 1376
 1-800-222080
Fax:+91 22 2495 2594
 +91 22 2499 4974
 +91 33 2289 1945
 +91 44 2814 4593
 +91 11 2335 3756
 +91 79 2646 1375
NSDL e-Governance Infrastructure Limited and The Pension Fund Regulatory and Development Authority (PFRDA) have entered into a agreement relating to the setting up of a Central Recordkeeping Agency (CRA) for the National Pension System (NPS). The NPS was introduced by Government of India for its new recruits (except the Armed Forces) joining w.e.f. January 1, 2004. CRA is the core infrastructure for the National Pension System and is critical for its successful operationalization. The main functions and responsibilities of the CRA include: Recordkeeping, Administration and customer service functions for all subscribers of the NPS. Issuing of unique Permanent Retirement Account Number (PRAN) to each subscriber, maintaining a database of all PRANs issued and recording transactions relating to each subscriber's PRAN. Acting as an operational interface between PFRDA and other NPS intermediaries such as Pension Funds, Trustee Bank, Annuity Service Providers, etc CRA will monitor member contributions and instructions and transmit the information to the relevant Pension Fund and schemes on a daily basis. CRA will provide periodic, consolidated PRAN statements to each member and discharge such other duties and functions as may be determined by the guidelines, directions and regulations issued by the PFRDA from time to time.
Branch Offices

Kolkata:
5th Floor, The Millenium, Flat No. 5W, 235/2A,
Acharya Jagdish Chandra Bose Road, Kolkata - 700 020.

Chennai:
6A, 6th Floor, Kences Towers, #1 Ramkrishna Street,
North Usman Road, T. Nagar, Chennai - 600 017.

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CRA NSDL (Central Record Keeping Agency) Complaints & Reviews

CRA NSDL (Central Record Keeping Agency) - what is status of my application - application for change of my present residential address and I-PIN

User
 Kousik Chandra on Sep 8, 2014
Sir/Madam, I, Shri KOUSIK CHANDRA work at Metro Railway, Kolkata. I have sent a application for change of my residential address and I-PIN. I have sent this about 6-7 months ago. But I have no reply from you. I want to known what is status of my application. My Permanent Retirement Account Number - 110061402724. My Present address is Sushila Kuthir (Netram Eye Hospital), 3rd Floor, Near 217A Bus Stand Narayanpur-Battala, P.O.- Rajarhat-Gopalpur P.S.- Airport Dist - North 24 Parganas Pin - 700136 West Bengal, India I will be highly obliged for your kindness. Regards,...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - Correction of my name against my PPAN & PRAN

User
 ARPITA BHOWMICK DUTTA on Sep 8, 2014
SIR/ Madam, With due respect I would to draw your kind attention to the matter that I SMT ARPITA BHOWMICK DUTTA, had applied for PRAN through Treasury office, Tinsukia (Assam) and accordingly my 16 digits PPAN is allotted to is.2013572700200776. The said PPAN application had applied by me necessary forwarded from Block Elementary Education Kakopathar, Dist- Tinsukia (Assam) and my CPF is being deducted from my regular Salary bill against PPAN No. . 2013572700200776 . W.e.f JULY/2013 to till October / 2013. After that, from the month of November/2013, I have been drawing my salary at TINSUKIA...
Complaint comments Read comments [1] Complaint category Education

CRA NSDL (Central Record Keeping Agency) - mistake in pran card and account

User
 om prakash vaishnav on Sep 6, 2014
Dear sir, I received my pran no.110064011605, in that my surname and nominee is wrong, so what can I do correct it? My name is OM PRAKASH VAISHNAV. I am working as a post of MTS under THE SPOs TONK 304001-01 of Dept. Of INDIA POST. I applied for pran card by THE POSTMASTER TONK H.O. 304001. I have received my pran card no.110064011605, in that my surname is VAISHNAY and my nominee name is MEENA VAISHNAV but according my service record my correct surname is VAISHNAV and my nominee name is BEENA VAISHNAV. So kindly change my surname and nominee name, and issue me a correct pran card. plz inform me...
Complaint comments Read comments Complaint category Postal & Delivery Services

Central Recordkeeping Agency (NSDL) - Reissue i-pin of pran card

User
 Jass Riar on Sep 5, 2014
Sir/ mam, i am jasbir kaur, my pran no. Is 110052403259. I have forgot my i pin no. & password, so i request, please sent my new i pin at my email id (Vjass212@gmail.com). With regards, my postal address-jasbir kaur d/o. S, salwinder singh, v.P.O harchowal, tehsil batala, district gurdaspur, pin code 143527 punjab india...
Complaint comments Read comments Complaint category Police

CRA NSDL (Central Record Keeping Agency) - Regarding non receipt of pran kit

User
 jpchoudhary974u on Aug 30, 2014
This is jai prakash serving in crpf.As i applied for pran in 2011 but till date i didn't recieved pran kit from yr office. My pran no. Is 110050121201 and ppan is 2007102390311947. When i checked online status of pran card it shows that my pran card has been delivered to the address below-
Pao (Crpf), ministry of home affairs, new delhi
Dy director (A/cs) crpf
Mahavir nagar, pao tilak nagar, new delhi. 110018 india
I didn't recived any information for pran card from above said office and not yet recieved also. So i request you to please arrange to send my pran...
Complaint comments Read comments Complaint category Police

CRA NSDL (Central Record Keeping Agency) - Forgot my I Pin Password and my account is locked

User
 deejayraazu on Aug 29, 2014
SIR, I am JIBON JYOTI GOGOI and my PRAN NO:-110061236995. I forgot my I PIN (PASSWORD). So please reissue the new I PIN password. Because my account was locked when I am trying to log in. Thanking you Sir Yours faithfully JIBON JYOTI GOGOI, JHANJI BOLOMIR GAON, SIVASAGAR, ASSAM-785683 E-mail-deejayraazu@gmail.com...
Complaint comments Read comments Complaint category Business & Finances

CRA NSDL (Central Record Keeping Agency) - wrongly posted photograph of another person on PRAN N0.111002063115

User
 khajashabir on Aug 28, 2014
i Shabir Ahmad Khoja wanted to know that you have wrongly posted photograph of another person on my PRAN No. 111002063115 and my department not cradited the said account from last 3 years can i get the GOVT. share of these years. Secondly i have submitted S7 form for change of photograph towards CRA NSDL through proper way[Facilittion Center] but unfortunately you did not returned the same PRAN card .What i can do onwards....
Complaint comments Read comments Complaint category Education

CRA NSDL (Central Record Keeping Agency) - my account has been blocked

User
 ashwani.budhi on Aug 3, 2014
My annual statement has not be come to my address from my account is open to till date & I am not able to log in as my account has been locked due to multiple try to log in. i have forgotten my password/security question. pl. guide me to log in. thank with regards.ASHWANI KUMAR A/c No.110090384785 Contact No.9430015987 Email. ashwani.buddhi@gmail.com...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - change the father name on nsdl servr

User
 dimpal1412 on Jul 31, 2014
Respected Sir my name is DIMPALBEN THAKOR BHAI PATEL and my PAN NO IS CAOPP0599R My complaint is my father name is THAKOR BHAI RAMBHAI PATEL and it is corretly printed on my pancard but on your server its show THAKUR BHAI. so change the my father name as early as possible bcoz i face lot of problem regarding to my pan card your faithfully DimpalPatel mob-9558795108...
Complaint comments Read comments Complaint category Other

CRA NSDL (Central Record Keeping Agency) - correction of nominee name in master data was not uploaded by POP-SP madhubani

User
 ajit kumar chaudhary on Jul 8, 2014
sir, i have to say i opened my PRAN NO-110002852646 . Somehow nominee name was miss-pelt in master data, i reported to POP-SP but they, after passing one and half year they are not able to even register my complain.they are saying we don't know how to lodge this, for this they required user id and password but they don't have this .i complained lots but every time they said it will be done. But still they did not do his.now i am afraid about my contribution in PRAN....
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - PRAN Number not received

User
 Rajalakshmy Balakrishnan on Jun 20, 2014
I rajalakshmy b working as veo in varkala block registered for PRAN on 20th February 2014. I have not received any response nor my PRAN number till the date. The details of my registration are as follows:_ rajalakshmy b, PEN NO: 715487, Receipt No: 871. My nodal office for PRAN registration is District Treasury < Thiruvananthapuram and sub treasury is Varkala. Kindly requested to get me the PRAN at the earliest.My Email ID is lakshmyrajb@ymail.com, 9645901823 Rajalakshmy...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - Account has been locked

User
 JEETENDRA KUMAR ROUT on Jun 6, 2014
My annual statement has not be come to my address from my account is open to till date & I am not able to log in as my account has been locked due to multiple try to log in. i have forgotten my password/security question. pl. guide me to log in. thank with regards. Jeetu A/c No.110051264126 Contact No.9692117198 Email. gturout@gmail.com...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL - PRAN CARD KIT HAVE NOT BEEN RECEIVED YET

User
 Harshit_soni on May 29, 2014
Dear Sir, I am harshit an employee of canara bank Udaipur, I applied for PRAN card through my bank HR section. I got the message from LM-NSDLPN on 15 April 2014 regarding my PRAN NO that it has been generated on 11 april 2014 My PRAN NO is 110063780255 but i haven't received the PRAN kit yet. I request you to kindly check & arrange for delivery of the same kit on urgent basis RGDS Name- Harshit soni DOB- 14-sep-1990 mobile- 9929004431 place- Amet...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL - PRAN CARD I-pin &T-pin didnot reiceved still today

User
 omkarnalkunvi on May 18, 2014
I have receive myPRAN NO-110051510141 but still I did not received my PRAN CARD, I-PIN, & T-PIN. PLEASE do the needful and enable me to view the pran transaction also I would like to bring to your notice that I have not been receiving any SMS messages about my contribution. PLEASE SEND MY PRAN CARD, I-PIN, & T-PIN through post. my MOBILE NO-9926953120 . MY email id omkarnalkunvi@gmail.com...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - request for new ipin and tpin for my pran no 110071818828

User
 chandaka atchinnaidu on May 18, 2014
sir, this is atchinnaidu chandaka iam working as deputy jailor at subjail tuni in east godavari district my pran no was 110071818828 i forgot my ipin and tpin no"s and i was also submitted for ANNEXURE S2 FORM FOR RE ISSUE OF IPIN and Tpin 3 months before but idid not recieve any copy at this time so please issue & send my ipin and tpin no"s to my pran no 110071818828 thanking u sir...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - Update of personal details in cra & request to send sms & email alerts

User
 rachu on May 16, 2014
Sir
Kindly change my mobile number & add my email id in my personal details of pran in your office record of cra..
Mobile- 07307988882
Email- rachnaarora198@gmail.com
You are requested to ensure to send me sms & e-mail alerts on these in future regarding any transaction in my account. Presently, i am not getting any correspondence from cra.
Dr.Rachna arora
User id -111001069549...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - Regarding non receipt of pran account slip

User
 laxmibalaswain on Apr 29, 2014
SIR

With respect I Smt.Laxmi Bala Swain, Junior Clerk, O/O.CDMO, Nayagarh beg to state that My NSDL account no.110031571698,

Most humble & respectfully I Smt.Laxmi Bala Swain, Junior Clerk O/O.CDMO, Nayagarh beg to state that since 6/11 to till date monthly subscription @ 10% of my Pay+G.P+DA has been deducting against my PRAN No.110031571698.All the PRAN applicant has already been received their PRAN Transition Slip. But I have not received my provisional Accounts Statement slip against my deduction from the Authority concerned. My D.D.O.is the Asst.District...
Complaint comments Read comments Complaint category Hospitals

CRA NSDL (Central Record Keeping Agency) - missing of my password

User
 Manas Prusty on Mar 9, 2014
Sir, Respectfully I Sri Manas Ranjan Prusty my PRAN No.110001166077 and missing of my password No. Therefore I would request to you kindly provide a new Password No. &amp; obliged. My Mob.No. 9938662669 for pl. SMS...
Complaint comments Read comments Complaint category Tax Services

CRA NSDL (Central Record Keeping Agency) - pran card, i-pin pran kit not received

User
 jatkailash86 on Mar 7, 2014
Dear sir
my Pran card, parn pin, i-pin & pran kit has been not received till now so please send soon
my details are here
Kailash chand jat S/o Mana Ram
vill-Tyoda, Post-Tyod
Teh-Phulera, Distt-Jaipur 303604
rajasthan
mob-9667837886
Office address
Room no 190,
Police Head Quarter Jaipur Rajasrhan
(cid ib )...
Complaint comments Read comments Complaint category Government Organizations

CRA NSDL (Central Record Keeping Agency) - not received Pran card and its kit

User
 smita jha on Feb 24, 2014
My PRAN(110003623846) has been generated on 05/02/2014., according to received mail. But I didn't receive Pran kit yet.Due to this reason I fail to login account and I am not able to Know what is my transaction status My Postal address is following mention Smita Jha W/o Arunanand Jha c/o Asha choudhary (Rajendra Choudhary) Mahavir colony.Beur Patna PO 800016. Threrfore it is requested to you Piz send my Pran kit on my above mention address as soon as early...
Complaint comments Read comments Complaint category Business & Finances

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