Crafts Villa.com — Money deducted, product not received.

On 6th september, 2015 i have ordered two prducts via debit card payment option (As cod was unavailable at my location). On 16th i received 1 product and my another product with order:[protected] returned back. However, neither the customer care of craft villa or the courier person tried to inform me regarding this or contact me. Now when i again asked for resending the product, the representatitve are not confirming any detaiuls. Kindly let me know my status and if it is not possible to deliver me the product of order:[protected] by 24th september 2015 then kindly refund my money by this weekend