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CraftsVilla.com Customer Care

Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex
Mumbai
Mumbai City District
Maharashtra
India - 400101

Customer Care Phone Numbers and Contacts

Phone:+ 91 80 8062 2233
 
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CraftsVilla.com Complaints & Reviews

CraftsVilla.com - Different and sub quality product

User
 Shwetha N Gowda on May 3, 2015
I had ordered for a pink anarkali suit, I got a different color and sub quality material, also it is semi stitched. This is my first order and I'm disappointed. I would like to return the product and get a refund. I have paid 1099 including shipping charges of 100 INR. The SKU number is MTHAN33280066640. Order no is 2081837391....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla.com - defective saree

User
 agarwalnikita on May 1, 2015
I want exchange the sare bcz its defective. its length is too short and some cloth is attached in between and even not stitched properlyYellow white Georgette Bollywood designer Saree. SKU :MJAHN88095876860 so i want to return and want my money back as soos as possible...
Complaint comments Read comments Complaint category Online Shopping

CraftsVilla.com - Damaged Anarkali Suit.

User
 Vivian John on Apr 28, 2015
I got the delivery of my order last night. The anarkali suit was torn in the front and the quality of the material was not even worth Rs 100. However I had to pay Rs 1400 for this. This is pathetic service. It was my first order with craftsvilla, and I am damn sure with this level of service, this will be my last....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

CraftsVilla.com - how many times should I try to reachout to you ppl for single concern? is this d way u guys provide the service? worst quality I have ever experienced

User
 lakshmi laks on Apr 28, 2015
Hi Team, THIS IS URGENT!!! I have ordered a product from your website, my first experience is worst experience, Please look at the below link to see the pics. Display of the picture in ur website and the one which i have received. Such a poor quality and entirely different color than what is displayed. Can some bother to look into my concern?? On top of it it says order cannot be cancelled, WHAT THE HELL?? Can anyone mind to call up to 09160012381? Im a social worker, i know how to take it up to the next level if this doesnt gets picked-up by you and money is reversed to my account? Whats thr...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla.com - complaint against an item(saree) purchased.

User
 Saumyata Bundiwale on Apr 27, 2015
i had ordered yami gautam pink colour saree from your web site craftsvilla.com on 22 april 2015 for rupees 1999 that was delivered on 25 april 2015. i was very disappointed when i received the product. it was not the same which was displayed on the website. Quality of the saree is very poor and colour of the saree is also not as per the standard displayed by you. i expected quality product to be delivered by you . i request you to return my money and take your product (saree) back as earlier as possible.It would be better if you refund my money at the earliest. customer Rajani Bundiwale...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla.com - changed the Product quality was so cheap

User
 niti kesarwani on Apr 27, 2015
I received the product on sunday but your team change my product it was not same product which i ordered can you please brief me why your Crafts Villa side making fool to the customer. If you don't have collection why you placed order. Send waste product to the customer. I am very very Disappoint .The dress material is very poor.The dress material is of very cheapest quality.As we seen this dress online, the dress is not look like that.The dress material is not matched as explained online.I'm not satisfied with this dress material.so i want my cash back... This is the request please returned...
Complaint comments Read comments [2] Complaint category Credit Cards

CraftsVilla.com - PRODUCT NOT AT RECIEVED

User
 rajaachary thumapala on Apr 26, 2015
I have ordered saree on 14/04/2015 and paid the full amount (R.658) by Debit card. order no: 100426024 Description : Designer krazzy2buy Designer SareeSKU code : MSHRE33988239320 Quantity :1 Amount: Rs. 658 Estimated Delivery : 22/04/15 Transaction No: 100587500 Shipment No: 100426024 But so far i have not received any input for this order. I have contact to email near/y 20 times but not received any proper response......
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla.com - Defective sarees

User
 @*& on Apr 23, 2015
I (NAMRATA D. UGALE) have booked online saree on dt. 16 th april 2015. and i got that saree by courier at my home address on dt. 23rd april 2015 and at same time i have paid fullpayment of Rs. 1, 148 but that whole saree aredefectivepiece. so i want to exchange that saree pl. reply immediately i should i do. SAREES DISCRIPTION- Tamannas royle blue half- half saree-brough on Crafs villa.com. my (Namrata d.ugale) contact no.- 9867100226...
Complaint comments Read comments Complaint category Online Shopping

CraftsVilla.com - NON RECEIVED OF PRODUCT

User
 swetabharti2525 on Apr 23, 2015
I have ordered one suit piece No-100472720 on 02 Mar 2015 and paid Rs-950+100(delivery charge).But I have not received ordered product. I have complaint many times on costumer service center on 80806-22233 and but not replied/entertained my call from your side. My purpose of buying the product has gone waste.So I want Refund only rather than Soooooooo... late delivery....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla.com - inferior quality clothing

User
 Executive Manager on Apr 23, 2015
I had purchase 5 pieces of kameez from craft villa. First of all thy send all as one consignment wen i had paid separate delivery charges. Due to thia i had to pay duty n vat on this kameez. Secondly the quality of clothing is very cheap. It is no near what is shown in the pictures. 2 pieces came as stitiched when i had ordered un stitiched. 1 piece is extra large which will fit no one. Further to this the clothes r stained and dirty. Shame on crafts villa for sending such pathetice stuffs. There is no communication from the seller. I will never wear such quality clothes and its a...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla.com - want to return red anarkali dress

User
 reenq on Apr 22, 2015
I ordered a dress in ₹720 from craftsvilla on 19april, 2015. The dress material is very poor.The dress material is of very cheapest quality.As we seen this dress online, the dress is not look like that.The dress material is not matched as explained online.I'm not satisfied with this dress material.so i want my cash back......
Complaint comments Read comments [1] Complaint category Online Shopping

CraftsVilla.com - your dress material is so bad

User
 reenq on Apr 22, 2015
I ordered a dress in ₹720 from craftsvilla on 19april, 2015. The dress material is very poor.The dress material is of very cheapest quality.As we seen this dress online, the dress is not look like that.The dress material is not matched as explained online.I'm not satisfied with this dress material.so i want my cash back....
Complaint comments Read comments Complaint category Online Shopping

CraftsVilla.com - Refund money not received

User
 Ashish111234 on Apr 21, 2015
Sir, I have ordered a saree with order no.-100375509 dated- 24/03/2015 from craftsVilla, they promised me to deliver the item by 05/04/2015 but they were not able to deliver the item by the above promised date.So I cancelled the item(saree) and told them to refund my money through the same mode in which I have paid to them.CraftVilla gave me the email, writing that I will get my refund within 15-20 days.I waited for more than 15 days but still I did not get any response from CraftsVilla . So please do something so that I will get my refund money from craftsVilla. Payment Method: ASHISH...
Complaint comments Read comments [1] Complaint category Online Shopping

CraftsVilla.com - Fraud and Scam

User
 aarti_25 on Apr 20, 2015
Guys never buy anything from #CRAFTSVILLA.COM, This is the worst online shopping site. They are fooling people big time. I ordered a dress that time they promised delivery would take 7-8 business days and i did't get any confirmation mail or message and amount deducted from my A/C. After 15 days i m still waiting for my order deliver, i mailed them that i have already made the payment and the amount is deducted from my account.I have attached the screen shot. This cheater replied "We regret to inform you that your Credit card/Net banking/Debit card payment has failed to clear the payment gateway. Please...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla.com - CraftsVilla.com - i think its a scam

User
 manishpareek on Apr 16, 2015
Please donot buy anything because its been 20days i still didnt receive my order and i already done my payment, this is really disgusting no numbers are responding plz be aware of this site and lets spread as much as we can and i literally feel i have been scammed, Please help me if anyone can....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla.com - product not match

User
 soma shaw on Apr 16, 2015
the suit which i ordered, did not match, which got . i ordered designer pink straight suit and i got black anarkali suit ...i am sending all photos this very irritating and very bad experience to buying clothes from crafts villa .please slove the problem as soon as possible ....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla.com - REGARDING ORDER

User
 zubain on Apr 16, 2015
Dear sir My name is zubain, i am from kashmir my complane is. I purchased a product with new order 100548552 on 02 April 2015. But product is yet nor delivered to me i have already did the payment. It's really worst online purchase site I have ever faced. There customer care number always shows busy line, no one reply from their side. Please help me....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla.com - dtdc courier problem

User
 kiranbaireddy on Apr 15, 2015
dear sir/madam this is kiran from hyderabad.i buy a dress on 5th april in your website you will send the parcel to our place with DTDC courier with tracking code A31419811, bt they(DTDC HYDERABAD) will send wrong address and they could not answered even i called several times.Please next time dont send the parcel with DTDC courier. Thank you...
Complaint comments Read comments Complaint category Public Transportation

CraftsVilla.com - return of the product...

User
 reshmita on Apr 15, 2015
hello sir, product no.MTREN34600910700 i ordered on 28 th march and is delivered here on 04 april in chattisgarh. your servicing is no doubt its good.but one problem is there...Actually i would like to inform u that the size of the product is large and its not appropriate size for me.so i want to return the product . so plzz take the product back.i was already mailed you for this from my mail id.but i didnt got appropriate reply from ur side.so plzz do something as soon as possible. thanku.....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla.com - return and refund of order and no after sales service

User
 Sakshi Goyal22293 on Apr 14, 2015
I have ordered for a dress material and when I received it was completely different from what is shown in the online catalogue of Craftsvilla.com, Pathetic quality and cheap material. After that I have tried calling them number of times but nobody answers. And no customer care service is available to return and refund the money back and also to resolve customer problems. All the no that are given +91-8080622233, +91-9892676399 are fake and nobody picks up the call. Its a request to refund my Rs 2570 as soon as possible....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

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