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CraftsVilla.com Customer Care

Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex
Mumbai
Mumbai City District
Maharashtra
India - 400101

Customer Care Phone Numbers and Contacts

Phone:+ 91 80 8062 2233
 
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CraftsVilla.com Complaints & Reviews

Craftsvilla.com - Not received dress

User
 jaydip gondaliya on Jul 4, 2015
Dear sir i have placed an ordered on 26/06/2015 (Desiner blue net & brasso anarkali)i have made advance payment and RS 799 deducted payment my account but till today i have not received any reply from your company and even i can not track my order and not send link to track order and till today not received dress So please guide me what to do my shipment id is 100674774 and tracking no is a32051575...
Complaint comments Read comments Complaint category Movement & Delivery

Craftsvilla.com - Damaged product and cheap quality

User
 Ginnu on Jul 3, 2015
The product wasn't looking as it was in the picture.and the material was of very cheap quality.the product is also damaged.i request u people to please take back ur product and refund my money back.the product got delivered on Wednesday. Order no:100662072...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - dress is not good

User
 sharon bindu on Jul 3, 2015
when i saw on online dress was so nice so i made order for it, but when i got the dress it is not nice. it is too long to me.and it is looking like old cloth.so, i made call to this courier number he said to mail to you.plz take my dress back...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - quality of prodect

User
 Amey Jagtap on Jul 3, 2015
I am taking your product of full black partywear one piece.but when I see thats quality is too loq and I want to give it back. When I ask to the courier company he said tell to craft villa and send me a cancellation return mail from crafts villa..so plz help me or call me...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Not refunding money back

User
 pragnya mishra on Jul 2, 2015
Hi this is pragnya paramita mishra i have ordered a salwar suit since one month i had courier back also due to quality and length problem and the seller had received the product within 15 days. I have call to the seller he is saying i have mailed craftsvilla but craftsvilla is not giving any reply in mail neither receiving call....
Complaint comments Read comments [1] Complaint category Products & Services

Craftsvilla.com - Return & Exchange of product

User
 flinstone12 on Jul 2, 2015
Hi! I am dinesh vazirani . I ORDERED DESIGNER LONG TURQUISE BLUECOLOUR on Craftsvilla.com n the service cods foreign 100586593 n shpr ref is 100586593 But the colour of poduct is totally different & Quality of material also worst Which I don't like. I want to change this anarkali suit by buying another prodct from craftsvilla. Plz do action fast whnevr u get my message.. thanks & regards, DINESH VAZIRANI, 9890065771......
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - about money refund.

User
 rajibbiswas111 on Jul 2, 2015
Hi Team, I made a purchase of a saloar camee... amout already deit from my sbi account 1649, , i recieved mail stating that succes full purchase and amount is already debited from my account but after 10 minots it iis sshowing tthat PROCESS DID NOT COMPLETE, YOUR CONTACT NO. NOT AVAILBLE, so what can i do??????? pls do action first.my email- rajibbiswas118@gmail.com...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Craftsvilla is really fake online shopping site, they do fraud with the customers and just play with the money

User
 pradip177 on Jul 2, 2015
1) we received entirely a different color product with different material as well. and even found some typical multiple stains on the product with very cheap stitching of chamki on the embroidery. requested for refund on june 9th 2015 (SKU# MMANS16063737700) 2) they asked us to courier it back to the seller which we did it immediately and shared the shipping details. We even received the confirmation from craftsvilla that seller received the same 3) On June 16the 2015, received a mail from craftsvilla 'Your amount Rs.2418/- has been refunded and same shall show in your accounts within 15 days." 4)...
Complaint comments Read comments Complaint category Online Shopping

Craftsvilla.com - Craftsvilla.com - Unethical behaviour. Customers are left unanswered after delivery of prodcut.

User
 Nitincreative on Jul 2, 2015
Hi, I have below ordered for suits. Order No Name QTY Status Estimated Delivery Date 100654102 Anita Varshney 1 22/06/2015 Not Delivered 29/06/2015 100654099 Deepak Varshney 1 22/06/2015 Not Delivered 29/06/2015 100650157 Anita Varshney 1 21/06/2015 Not Delivered 28/06/2015 100650029 Anita Varshney 1 21/06/2015 Not Delivered 28/06/2015 Not Delivered yet and not given any Ans. on my mails. As well not refund my amount. We are planning to go consumer Court. Thanks, Anita Varshney...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - to change the product

User
 monapradhan on Jul 1, 2015
Hi! I am jyoti Pradhan. I had brought Imani Red Bhagalpuri Art Sillk Saree on Craftsvilla.com n the service cods foreign 100666063 n shpr ref is 100666063 But the colour of Saree is totally different Which I don't like. I want to change this Saree by buying another Saree from craftsvilla. Plz do action fast whnevr u get my message.. thanks & regards jyoti Pradhan 9818117895...
Complaint comments Read comments [1] Complaint category Employees

Craftsvilla.com - Unethical behaviour. Customers are left unanswered after delivery of prodcut.

User
 Annapoorna.Krishnaprasad on Jul 1, 2015
Hi, I am Annapoorna from Bangalore. I had ordered two products from crafstvilla about a month back with order numbers 100570502 and 100568962. They delivered the products and I was shocked to see the material. The quality is very worst and it is nothing as shown on the website. I called them hundred times they did not give any proper response and I mailed them and raised dispute and I was given with a complaint number (Ticket ID - 280188.). They sent me address of sender to whome I need to send the product back by myself. This sender is in whole other state and he told me he is not responsible...
Complaint comments Read comments Complaint category Products & Services

Craftsvilla.com - QUALITY IS VERY BAD

User
 syedfaizan on Jun 30, 2015
Dear Team, I have received my packet .But packet is not found as per picture show. I am very disappointed with your product, Please collect you product as soon as possible. And return money . Order Shipment-100648837. Vendor name-Vastra Valley. Track Number-2087188762...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

CraftsVilla - return product and get refund

User
 Mohiniqaz on Jun 30, 2015
i purchase a suit from craftsvilla.com .it is defected piece and isn't like defined online or shown in photo. i want to return and refund of 899 rupees. i send mails for return product to that company but i didn't find any response from them. Please help me to give my refund of 899 rupees. return product Inbox x mohini pradhan Jun 26 (4 days ago) to customercare I want to return long anarkali suit order no is 100661193 because it is not like as defined and not shown in photo so plz return this and give me 899 rupees quickly. thancuu Craftsvilla via email.freshdesk.com Jun...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - return is too complex and high loss for customers

User
 kalpanas on Jun 30, 2015
I had ordered one chudidar, they had provided very bad quality material and I asked to collect the product as return, but they asked to return me and also courier charge I had paid 240 rs, but they are saying only can give 100 rs as return courier charge, even I paid 100 rs extra for courier while ordering.still I didn't get any proper response and even I don't know weather will they return my amount or not...
Complaint comments Read comments Complaint category Movement & Delivery

Craftsvilla.com - Product received is not matching with the product ordered

User
 niketu on Jun 30, 2015
Dear craftsvilla team, Detail for the product orderds is shipment code 100664024 & track number is 2087280370 sent from surat from the Craftsvilla.com my name is Nita Sonnis & i am highly disappointed on the service & on the products sent by you. it is not at all matching the quality and designed shown on the catalog. very cheap quality product is been sent to me. it is not even stitched properly and very bad material is used by the sender. such a beautiful picture is shown on your site and ugliest product is sent to me i have attached the picture of your product image on sight & the...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Customercaresigncraftsvilla.com - delivered product is not matching with the product on display

User
 niketu on Jun 30, 2015
Dear craftsvilla team, Detail for the product orderds is shipment code 100664024 & track number is 2087280370 sent from surat from the Craftsvilla.com my name is Nita Sonnis & i am highly disappointed on the service & on the products sent by you. it is not at all matching the quality and designed shown on the catalog. very cheap quality product is been sent to me. it is not even stitched properly and very bad material is used by the sender. such a beautiful picture is shown on your site and ugliest product is sent to me i have attached the picture of your product image on sight & the...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla - NONE RECEIPT OF ORDER

User
 CHHABI LAL on Jun 30, 2015
I had purchase one suit ladis with craftsvilla and the delivery date was 16-06-2015 but till he date i have not received my order and no response from craftsvilla. couirer has ben shipped by nadan couier VIDE No 1478200015397 but when I called couier they r shouting on me allways we dont hv any couier contact with party. I had send so many complain to craftsvilla but no response always wait.. They r mentally tourcher. craftsvill no 080806-22233 copy of bill attached...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - NEED TO RETURN THE GRJ INDIA TRADITIONAL KANTHA WORK CUSHION COVER ON 10 PIC

User
 shashwatpriyaranjan on Jul 2, 2015
DEAR ALL, NEED TO RETURN THE GRJ INDIA TRADITIONAL KANTHA WORK CUSHION COVER ON 10 PIC. My shipment Id is 100666721. I have 2 time sent the mail of cartsvilla .com. still not recived any reply on her end. Call on his customer care no.8080622233 but no one pick the phone.every time I got the reply all are excutives are busy. Plz resolve my issue...
Complaint comments Read comments Complaint category Home & Garden

Craftsvilla.com - 750 Red Anarkali Suit

User
 Aafreen Siddiqui on Jun 29, 2015
Hi, My name is Aafreen and my order number is 100645630. My compliant is i have ordered the Anarkalit Red Suit but i have got it the diffrent suit and that's not anarkali. Please send me my correct parcel and collect this one from me. I Have already paid my cash paymnet 799/-INR. Mob No. 9718496288 Aafreen Siddiqui...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - RETURN OF NEW STYLE BLUE GOWN

User
 chitrarajan on Jun 29, 2015
SIR, I REGRET TO INFORM THAT I AM NOT SATISFIED WITH THE ABOVE REFERRED ITEM AS I AM NOT AT ALL SATISFIED WITH THE DESIGN AND MATERIAL BECAUSE IT IS NOT AS PER DISPLAY. SO I REQUEST YOURSELF TO TAKE BACK THE ITEM AND REFUND MY PAYMENT TO THE FOLLOWING ADDRESS BY WAY OF CHEQUE. CHITRA RAJAN #1, 2ND FLOOR, 2ND CROSS, 2ND MAIN, CHAMARAJPET, BANGALORE - 560 018. PH. 9945780220....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

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