CraftsVilla.com Customer Care

CraftsVilla.com Customer Care

Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex
Mumbai
Mumbai City District
Maharashtra
India - 400101

Customer Care Phone Numbers and Contacts

Phone:+ 91 80 8062 2233
Work days: 11:00 - 19:00 (Mon)
11:00 - 19:00 (Tue)
11:00 - 19:00 (Wed)
11:00 - 19:00 (Thu)
11:00 - 19:00 (Fri)
Closed (Sat)
Closed (Sun)
Satisfactory Rating
1%
Complaints
384
Resolved
6
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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CraftsVilla.com related photos (93)

CraftsVilla.com Complaints & Reviews

Craftsvilla.com - BROUGHT UP ON 20TH AUGUST RED PARTY WEAR GEORGETTE SALWAR SUIT-FROM Craftsvilla.com

User
 Monik Sony on Aug 29, 2015
I brought up on 20th august red party wear georgette salwar suit-from craftsvilla.Com. And the craftsvilla.Com give me a details of aramex.Com shipment details and track no. Also. Its purpose for my sister gifted on rakhi on 29th august. And i just call on aramex.Com for inquiry for my courier but they said the name of your courier not arrived here just data received by them. Also. The rakhi goes on. And still not reached and i mailed them oftenly and reply just like as soon as possible we give you and all its cod delivery but the purpose of this things they must have to understand the people....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Cheating to people

User
 suchi@1985 on Aug 28, 2015
The products are not good, this site cheat people .i purches some clothes they r defective piece, when i want return they dont bear the courier charges .the sellers doing mistake but the site says u will suffer why?????????we will pay 400 hunder/500hunder rupees for return courier charges but the sit refund the 100 rupees voucher, what we will do to take the 100 rupees vocher, we cant have any faith onthis site so the vouchers r usless . so overally westage of money to shope from this site ....
Complaint comments Read comments [1] Complaint category Online Shopping

CraftsVilla - I paid by debit card but my product is not booked

User
 JATIN8386 on Aug 26, 2015
I paid throgh debit card but my product is not booked. and my balance is deducted two times refund that amount otherwise i will go to consumer court. MY order no.101467282 on Craftsvilla.com for for total amount of Rs. 1599.0000 . two time i paid so asmount is 3198. fake side dont trust them they are not peeking call also...
Complaint comments Read comments Complaint category Online Shopping

Craftsvilla.com - Delivered 2 sarees (same product) in the place of 1

User
 Renu Vishwakarma on Aug 25, 2015
We ordered 2 different saree but craft villa delivered 2 same sarees on that place and took 200rs extra and we are trying to reach them on customer care no. But the call is not reachable. Kindly help. As the sniper ref: 101040607 Origin : srt Services : cods...
Complaint comments Read comments Complaint category Online Shopping

Craftsvilla.com - Payment refund (3798/-)

User
 ruchi aman on Aug 24, 2015
I have return your order... and i had paid courier charges 600 but you did not return my payment value of 3798/- if you do not refund my payment payment i will case on your company... Craftsvilla.com: You Have Raised A Dispute For Shipment No: 100914666! (B4U_PINK N BLUE HEAVY WORK bollywood salwar suit, shipment I’d is 100914666) krupalisavani@yahoo.com Seller Telephone: 9033763613...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Ethnic wear

User
 visvij on Aug 24, 2015
I placed an order for a ladies watch with craftsvilla and paid Rs. 350 for the same. However, after 10 days, I got an emply plastic box through professional courier. when I have written a mail to them, I received a reply mail but the issue was not solved. Noone will ever get their phone no. given in the website....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Cancel order

User
 dineshwar nath tiwari on Aug 24, 2015
I had ordered for 1 sarees on 22 - 08 - 2015. Please cancel my order as i am moving out of town for 01 months my shipment number: 101070783 & track number: 781199288120. Please kindly cancel my order. From, sangeeta kumari from bokaro steel city jharkhand.
Plz kindly requested to you to cancel my order and informed to me immediately on my e - mail id...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Poor quality of dresses and damaged watches

User
 som kumar on Aug 22, 2015
Hii, I bought total three items from your site 3 days before. . the items are very poor quality and I raised a complaint against the items on the same day but I didn't get any response from your side till now… (a) one designer red hot long Anarkali dress(SKU Code is MFASH91613004680) (b) two in number w-9glory watch - white (SKU CODE IS MHAPP83754734110). (c) Vintage lethear watch for ladies (SKU CODE MRV C744258393310). this is also very poor quality. its inner dial is loose.. I am not satisfied with your any of the items either your service.. soo I request you to please collect the...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Our order suit is not comming after one month why

User
 ameen uddin on Aug 21, 2015
This is our bill Conversation opened. 1 read message. Skip to content Using Gmail with screen readers Ameen Search Gmail COMPOSE Labels Inbox (314) Starred Important Sent Mail Drafts (16) Circles me. mailPersonal Sent Items Travel More Hangouts More 2 of 336 Print all In new window Craftsvilla.com: New Order # 101156932 Inbox x Sales customercare@craftsvilla.com via amazonses.com Jul 22 to me Start Shopping CraftsVilla Hello, mohammed ameen ameen uddin Thank you for your order from Craftsvilla.com. Once your package ships we will send...
Complaint comments Read comments Complaint category Stock Market

Craftsvilla.com - Poor customer services

User
 nikhita nath on Aug 20, 2015
I want know my shipment information and i called customer care of crafstvilla and i mailed also but no body didn't respond me and if u call also every time it's saying that are employee are busy every time craftsvilla employee are busy or they don't have any for 1min also or what every time busy busy what is this and i order before15 days till now also it's on the way what is this...
Complaint comments Read comments Complaint category Online Shopping

CraftsVilla - Product not match

User
 sayedyasmin on Aug 19, 2015
I bought a suit ANJANI LATEST EMBROIDERED DESIGNER DARK BLACK STRAIGHT SUITS, black color suit which was not upto the mark. Even the embroidery was very cheap. I am very dissatisfied with the product. Hence i would like to return the product and return my money back my shipping order or the transaction -101354338....
Complaint comments Read comments Complaint category Products & Services

Craftsvilla.com - Payment done successfully still they are asking to do the payment

User
 somuamit on Aug 19, 2015
Hi, I have purchases a saree on 18th Aug 2015 and done the full payment through card and the amount was deducted from the account; but got message from craftsvilla that payment was unsuccessful and they are asking to do the payment again. I have tried to speak to customer care; but their executives are busy all the time so not able to reach them. Please return my money or give confirmation of the order. Order no is - 101397851 Thanks, Amit...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Dissatisfied with the product.

User
 rajendra12021 on Aug 18, 2015
I bought a salwar suit 108 exclusive designer wear anarkali black suit which was not upto the mark. Even the embroidry was very cheap. I am very dissatisfied with the product. Hence i would like to return the product and return my money back my shipping order or the consumer id 100991331. If not attended i will sue you to consumer court....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Money not refunded back back delivery of Saree

User
 Sanjeev Muraal on Aug 18, 2015
Respected Sir we have order a saree from craftsvilla.com but after delivery of that saree we found that saree was defected from the middle after discussion to craftsvilla executive we return the product to seller shree hari shop .the pod no of back delivery is-461245138. the craftsvilla details is Shipment #100788913 for Transaction #101088724 of Rs.648 plus 250 for delivery charges for return . kindly do our help sir Regards Savita 9466849478...
Complaint comments Read comments Complaint category Online Shopping

Craftsvilla.com - Item not send and no refund

User
 sreeraj.skv@gmail.com on Aug 18, 2015
I have a transaction with craftsvilla.com.i booked two numbers of churidhar peach anarkali suit .But by mistake they send one number of another churidhar by courier.actualy it is a mistake in packing and couriering.I contacted to craftsvilla and they replied to send back the item which we got.i do the same and many times I send mails and make calls to Kantil and craftsvilla they replied very negatively. my transaction number is 100623152 my mob number 9496020825...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Mismatch product - 9899150765

User
 RM12345 on Aug 18, 2015
We had purchased a product from craftvilla. The product delivered was not same as the product displayed. We got response from them to deliver it back within five days. So my complaint is why should I send back, I want the same product which I ordered for also their staff should take it bavk from my home as they dont have proper control in place....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Order pending

User
 paru034 on Aug 18, 2015
My order with order no :100967338 is not shipped yet.I have placed the order on 08/08/2015.I found my status as pending.My estimated delivery date was on 15/08/2015.When will the order get shipped?I have paid using my debit card.Will i get the ordered product soon or will it get cancelled?what should i do to cancel the order?...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Fraud

User
 Pratchat on Aug 17, 2015
I placed an Order for 2 sarees on 24th June, 2015 at craftsvilla.com, the order number was 100668829 After many reminders and calls to the seller directly, because no one at Craftsvilla ever answers the call, I got a notification from the seller on 4th July, 2015 that the shipment is lost and another saree is being dispatched. On 9th July, 2015, I placed my first request to refund my money. The refund was processed the same day and the email said the refund would reflect in my bank account within 10 days. On 22nd July, I asked the status of the refund. I got an intimation from Craftsvilla...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - My order details didn't sent on my email address

User
 Uzair shamsi on Aug 17, 2015
Please help me out I have ordered a dress from This worst site and they have not sent me the order details and I am not able to track it or to call someone who can tell me that where my product reached And they have taken money from me Please help me out...
Complaint comments Read comments Complaint category Online Shopping

Craftsvilla.com - Payment pay 1380/- Item Receive 490/-

User
 Kiran Raval on Aug 17, 2015
I don't like your wrong Item Receive & Item so kindly return your product immediately Rs.1380/- Aramex #41478453435. This cloth material is not good and I really want this suit because when I saw this suit this is looking so gorgeous but actual his quality is not good so please return this product. (Kiran Raval) 401-402, Meghansh Complex, Opp.Oxford Tower, Gurukul Road, Memnagar, Ahmedabad - 380052 Your Customer Care Number Busy Last 1 Week, No Ansar...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

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