CraftsVilla.com Customer Care

CraftsVilla.com Customer Care

Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex
Mumbai
Mumbai City District
Maharashtra
India - 400101

Customer Care Phone Numbers and Contacts

Phone:+ 91 80 8062 2233
Work days: 11:00 - 19:00 (Mon)
11:00 - 19:00 (Tue)
11:00 - 19:00 (Wed)
11:00 - 19:00 (Thu)
11:00 - 19:00 (Fri)
Closed (Sat)
Closed (Sun)
Satisfactory Rating
1%
Complaints
350
Resolved
6
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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CraftsVilla.com related photos (86)

CraftsVilla.com Complaints & Reviews

CraftsVilla - Not satisfied with the product. Anarkali

User
 sagarika behera on Aug 3, 2015
Attractive Black Georgette Designer Anarkali suit - Brought on Craftsvilla.com... Services: CODS...Foreign/Shpr Ref:100730887


Buyer- Sagarika Behera (E mail- sagdoll17@gmail.com)
Uni Deritend Ltd, C/117, Kailash Vaibhav,
Kailash Indl Est, Near Naag Baba Mandir,
Vikhroli (West). MUMBAI - 400 079
Mob : 9769291685...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Non-receipt of Refund even after several reminders

User
 Sudheer B N on Aug 1, 2015
Hi, My order number was 100885214. Due to mismatch in item ordered against received, I have returned the saree material and till today, they've not initiated the refund transfer to me. Please help me in this regard. Regards Sheela +91 9845233000...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Order still not received and payment done via debt card

User
 Hetal Kabra on Jul 31, 2015
I have ordered a blue and white Anarkali Suit on 18th July 2015, payment done via debit card of INR 1199. The estimated time of delivery was stated to be 25th July 2015. After waiting for more than 10 days, I E-mailed them about the same on their Customercare email id provided. I also tried calling their Customer care number 08080622233 which always plays recorded message and at the end says our executives are busy on another call. This message plays whole day this means whole day executives are busy over phone only either for personal reasons or any other. I even dropped a message on their Fb page...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - no response of complaint

User
 neha kacker on Aug 2, 2015
i complain to return my suits.the cloth was too bad and i order one and it comes 2 The service was too bad and i also dont recive any cal after odering.The suit shown in the pic was good but when i receive its quality was very bad .They are also not giving any response of my complaint ....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - I don't like your fabric so kindly return your product immediately

User
 Priyanka Kandpal on Jul 31, 2015
I don't like your fabric so kindly return your product immediately Rs.899/- Aramex #2082676132. This cloth material is not good and I really want this suit because when I saw this suit this is looking so gorgeous but actual his quality is not good so please return this product. (PRIYANKA PANWAR) KV NFC VIGYAN VIHAR, NEAR VIVEK VIHAR POLICE STATION DELHI - 110092...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

CraftsVilla - Not refunded money

User
 bsandhya rani on Jul 30, 2015
We have returned the courier and stil money has not refunded. Morning also I gave complaint after some time I got call from craftvilla executive he asked me to tell my ATM card number, cvv number, pin number so I told him.after asking my atm number He said that server is down ill try later and till now no response is there from him. Now am geting worried please solve my problem....
Complaint comments Read comments Complaint category Online Shopping

CraftsVilla - Missing pant piece

User
 roxtarrr on Jul 29, 2015
i bought a lady bazaar new black floor touch embroidered desi anarkali suit from craftsvilla. the date of purchase is 07/15/2015. it was delivered on 07/28/2015. when i opened the package there was a shall, anarkali suit and a lining piece. since it is a suit there should be a pant piece which was missing. i also noticed that there are fades is embroidery work toooo. i request to refund and i would like to return this product. from: hashiya ara mob:8904878732...
Complaint comments Read comments Complaint category Online Shopping

Craftsvilla.com - Non receipt of order no 100723467

User
 sheelasridhar on Jul 29, 2015
I had placed an order on 7th july with craftsvilla for a blue and white anarkali suit costing Rs 1599/-. The shop's name is beauty bollywood. Till date I have not received the parcel.The payment has been done through credit card. I have already made a complaint with customer care through e-mail. But no response on what is the progress. What is the next step? Do I get back my cash? This is the first time I have not received an item ordered through online shopping. I live in Chennai and my contact no is 9840177884. My email is sheelasridhar1990@yahoo.co.in

I really dont think a...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Defected designer suit

User
 Lalitkaushik46@yahoo.in on Jul 28, 2015
I bought a dress now i find a lot of defect. Its a designer net brasso Peach Anarkali Su-Bought On Craftsvilla.com. code no. 2088302613
it weighs 0.50KG.
.which looks very bad.
We also called you but they said we got to post this dress to you back.
. well its your responsibility to take it back as u charge us Rs.150 for delivery charges.

i can not this product if this product value refund...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Bad quality of dress material delivered from craftsvilla:-refund of Transaction No: 101036473 and Shipment No- 100751312

User
 sakshi raman singh on Jul 27, 2015
I have ordered blue anarkali -order having Transaction No: 101036473 and Shipment No: 100751312, DATE: July 9, 2015 on Jul 13 2015, from crafts villa that totally different as displayed . [amount 1799(material cost) +100(delivery cahrges)] =1899 I mail them for refund they Requested me to send the received product back to the designer address within 7 days after delivery. i courier the product and it was deleivered on Jul 20 2017 but till now there is no mail and no refund given by them, no status updated by craftsvilla side that when they are going to give back my money . I frquently...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Defect in the Anarkali dress.

User
 Ujwala Nikhare on Jul 27, 2015
I bought a dress now i find a lot of defect. Its a designer Georgette Pink Anarkali Su-Bought On Craftsvilla.com. code no. 2087227951
it weighs 0.50KG.
secondly, the front side of a dress strip doesnot match the dress and have used a very different color and material .which looks very bad.
and next piece has a patch on the pink dress. A dark pink patch
We also called you but they said we got to post this dress to you back.
. well its your responsibility to take it back as u charge us Rs.100 for delivery charges.

or give me a fresh new piece ....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Not receiving of blue net suit at chamba h. P.

User
 sonika steno on Jul 27, 2015
Sir, i m sonika sareen (Steno d. I. E. T. - saru - chamba - h. P. 176310. Purchased online dress blue net suit on 7th july using atm / sbp debit card for a purchase worth 545 on pos 00001824 at pay u in txn#070710139158. I have not get any information or track no. And nothing. Dress to pata nahin kahan hai. What to do now after 20 days. Contact no. 9418332394...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Status of shipment #100807463 for Transaction #101112000

User
 Lekshmy Kannan on Jul 27, 2015
Sir, We had ordered a dress material on July 22nd through crafts villa, details of which are as follows: Shipped By Tracking Number DTDC A321776856 Below are details of your Shipment #100807463 for Transaction #101112000 Image Item Sku Qty 01-orange crush dress What is the status of this order?...
Complaint comments Read comments Complaint category Credit Cards

Craftsvilla.com - Your Transaction #100654099 and 100654102 are not deliver till now

User
 AnitaNitin on Jul 25, 2015
I had placed below order on 22rd June. Still not deliver. When i asked to seller he replied that it not available. Now i want to cancel the order and want my amount refund. I already mail this information to your customer support mail id. Unfortunately does not get reply. Order detail given below....
Complaint comments Read comments [1] Complaint category Online Shopping

Craftsvilla.com - Your Transaction #100987186 is not deliver

User
 Krupa N Desai on Jul 23, 2015
I had placed below order on 3rd July. Still not deliver. When i asked to seller he replied that it not available. Now i want to cancel the order and want my amount refund. I already mail this information to your customer support mail id. Unfortunatly does not get reply. Order detail given below. Your Transaction #100987186...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Worst quality

User
 kishor12 on Jul 23, 2015
This is to inform u that your product which is shown on the screen is very different when it is revived and the quality of ur product is very 3rd class...

you should give good product which we see on your site...

And i would like to tell everyone don't order any thing from this site ( CRAFT VILLA) the craftvilla is totally FAKE and vest fabric quality......
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Ordered dress as been change

User
 pummypooja on Jul 22, 2015
Dear Concerned,

As after seen and observed your materials are seem to be changed I was ordered for Lady Bazaar and i received designer net brasso anarkali dress, so i request you to take it back and deliver the lady bazaar dress material and remaining amount i will pay COD once i receive the material. Basis to our city -Bangalore Pin Code -560057, Can you ensure facility status to submit more orders at earliest. Awaiting your fast response,

Warm regards
Poornima
9751430895...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Spot in dress and not comfort in size

User
 Anand L Gandhi on Jul 22, 2015
my order no 100780325 for peach designer net brasso anarkali dress from craftsvilla.com received on 20-07-2015.

But there is one big spot in dress and also not comfort in size.I request you to refund money and take it back.


Anand Gandhi
M-9898154898...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Spot in dress & also size not comfort

User
 Anand L Gandhi on Jul 22, 2015
My order no. /client no.:100780325 for peach designer net brasso anarkali dress from craftsvilla.com I received my order on 20-07-2015 from : Ranchhodnagar, Raw House, B/s Akar spor club, SURAT-395006.

But there is one big spot in dress and also not comfort in size.so i request you to refund money and take it back.

Anand Gandhi
M-9898154898...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Need COD Fecility-reg

User
 Geerem on Jul 22, 2015
Dear Concerned, As after seen and observed your materials are seem to be good and rates are relialable, sofar, we need some material on COD Basis to our city -CHITRADURGA Pin Code -577501, . Can you ensure fecility status to submitt more orders at earliast, . Awaiting your fast response, . G.R.Manjunatha 9591234885...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

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