CraftsVilla.com — how many times should I try to reachout to you ppl for single concern? is this d way u guys provide the service? worst quality I have ever experienced

Hi Team, THIS IS URGENT!!! I have ordered a product from your website, my first experience is worst experience, Please look at the below link to see the pics. Display of the picture in ur website and the one which i have received. Such a poor quality and entirely different color than what is displayed. Can some bother to look into my concern?? On top of it it says order cannot be cancelled, WHAT THE HELL?? Can anyone mind to call up to [protected]? Im a social worker, i know how to take it up to the next level if this doesnt gets picked-up by you and money is reversed to my account? Whats thr on the website : https://screenshot.googleplex.com/p3Rw5s2OA5.png What i received: https://screenshot.googleplex.com/8Gbin3rz9B.png I have beem keep calling all tge craftsvilla no's but none of them are answered just my money us getting deducted for every call. Please revert. Thanks, Latha.