CraftsVilla.com — Order not dispatched even after 11 days from prepaid payment.

I had placed an order worth rs. 600 on 3rd August, 2015 frm craftsvilla. Though Rs. 600 has been debited from my account by craftsvilla order no[protected] I had placed an order worth rs 600 on 3rd August 2015 from craftsvilla ... Though Rs. 600 has been debited from my account by craftsvilla the order is not yet dispatched . on 5th august after several mails to customer care an executive said that it will be dispatched within 2 days but it was not dispatched again after sending a no of mails to customer care, i had received a mail on the 7th of August saying that my order will be dispatched in two days but it still has not been dispatched. the mail also said that you will inform the designer to dispatch it soon. it has already been 10 days from the date of my order but it has not been dispatched till now. the customer care address and contact no is invalid. D no given in the confirmation mail of the designer is a fake no. Dear sir/madam, please take legal action in this matter and get me justice. i have lately come to no that craftsvilla has done the same fraud game to many other customers Attaching the pics of the confirmation mail of my order send by craftsvilla to me.