[Resolved] CraftsVilla.com — Refund not provided

shwetapaul.paul

Address:	Surat, Gujarat, 395002
Website:	craftsvilla.com

Order No[protected].
Seller: Rudra Fashion Creation
Response By E-mail (Suleman Shaikh) (23/11/2016 03.23 PM)
We ordered a white and red suit, instead we were provided a white and blue suit, which we returned. As per Craftsvilla return policy we provided bank account details via email at [protected]@craftsvilla.com on November 24th. Its been 6 days now and we have not heard anything from you. This is very upsetting and pathetic service you are providing. This will only lead you to loose loyal customers. Craftsvilla have raised a ticket, but nothing since then. The Ticket Number is[protected]. I have provided the bank details today as well.
Amount to refund - 999
Hope this will be resolved soon.
You can reach me at shwetapaul.[protected]@gmail.com

Regards
Shweta.

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Jan 11, 2017

Complaint marked as Resolved

Verified Support

Nov 30, 2016

CraftsVilla.com Customer Care's response Hi Shweta,

We're sorry to hear your experience with us.

Shipment #[protected]

We have processed your refund against the order amount and the amount will be credited within 10-15 business days in your mentioned bank account.

Regards,
Craftsvilla Happiness Team